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Added 9 mins ago
WC
Senior Director, Associate Experience & Talent
Walmart Canada
Mississauga, ON
- Full-time
Progressive senior leadership experience across Human Resources, Talent Acquisition, Talent Management, Learning & Development, or Associate Experience functions.
Added 9 mins ago
WC
(CAN) Leader d’équipe, traitement des commandes numériques
Walmart Canada
MB · Saint-Laurent, MB
- Full-time
Added 9 mins ago
WC
(CAN) Produce Team Lead
Walmart Canada
Mascouche, QC
- Full-time
Added 9 mins ago
WC
(CAN) Fashion Team Lead
Walmart Canada
Bracebridge, ON
- Full-time
Added 9 mins ago
WC
(CAN) Food & Consumables Team Lead
Walmart Canada
Kemptville, ON
- Full-time
Added 10 mins ago
W
Senior Associate, Administrative Assistance, W&R
WTW
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
As Senior Associate – Administrative Assistance, this position requires a passion for client/customer satisfaction as well as the desire to continually tackle new challenges. This position…
Added 10 mins ago
AU
HR Specialist
Alsco Uniforms
Edmonton, AB
- Full-time
The Human Resources Specialist serves as the primary HR resource for a branch location, administering HR programs, advising managers on policy and employee matters, leading workforce…
Added 10 mins ago
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HR Specialist
Alsco Uniforms
Montreal, QC
- Full-time
The Human Resources Specialist serves as the primary HR resource for a branch location, administering HR programs, advising managers on policy and employee matters, leading workforce…
Added 10 mins ago
AU
HR Specialist
Alsco Uniforms
Surrey, BC · Vancouver, BC
- Full-time
The Human Resources Specialist serves as the primary HR resource for a branch location, administering HR programs, advising managers on policy and employee matters, leading workforce…
Added 25 mins ago
E
Associate Manager, Market Access & Pricing
EVERSANA
Toronto, ON
- Full-time
Associate Managers have at least 1 year of experience on the Canadian Market Access & Pricing team and are fully competent in the core activities required to support compilation of…
Added 25 mins ago
Application & Infrastructure Analyst III /Team Lead - Mission Critical Development
City of Edmonton
AB
…and corrective processes in consultation with the Manager and Human Resources, as…
Added 25 mins ago
PC
Senior Associate, Workforce Transformation (Bilingual FR/ENG)
Pwc Canada
Montreal, QC
- Full-time
…operating models with business strategy, upskilling talent and human resources, improving employee engagement, and managing change. As a Senior Associate, Workforce Transformation, you will…
Added 39 mins ago
FG
IT Project Coordinator
Flynn Group of Companies
Mississauga, ON
- $65,000 to $80,000 CAD / year
- Full-time
…However, all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough…
Added 40 mins ago
SL
E-Commerce/ Sales Associates - Seasonal Part-Time
Sporting Life Group
Calgary, AB
- Part-time
As an E-Commerce/Sales Associate, you’ll help deliver a seamless Sporting Life experience whether customers are shopping with us in-store or online. You’ll connect customers with the right…
Added 40 mins ago
Sales Associate
Laura Canada
Sherwood Park, AB
Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).
Added 40 mins ago
SL
E-Commerce/ Sales Associates - Seasonal Part-Time
Sporting Life Group
Toronto, ON
- Part-time
As an E-Commerce/Sales Associate, you’ll help deliver a seamless Sporting Life experience whether customers are shopping with us in-store or online. You’ll connect customers with the right…
Added 40 mins ago
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E-Commerce/ Sales Associates - Seasonal Part-Time
Sporting Life Group
Burlington, ON
- Part-time
As an E-Commerce/Sales Associate, you’ll help deliver a seamless Sporting Life experience whether customers are shopping with us in-store or online. You’ll connect customers with the right…
Added 1 hour ago
C(
Compliance Associate
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As a Compliance Associate at Clarity, you will be an integral part of our compliance team, reporting to the Chief Compliance Officer. You will play a critical role in scaling and…
Added 1 hour ago
HI
Insurance Sales Representative
HUB International
Salmon Arm, BC
- Full-time
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Added 1 hour ago
I
People & Culture Associate
INDOCHINO
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Full-time
Added 1 hour ago
TH
Department Supervisor Full-Time - 7268 Windermere
The Home Depot
AB
- Full-time
Department Supervisors play an important role in talent development and associate engagement. This includes participating in the hiring process, onboarding new associates, providing…
Added 1 hour ago
SH
Transport Service Associate - PT Committed
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Newmarket, ON · Southlake Health
- Part-time
…Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human…
Added 1 hour ago
SH
Hospitality Service Associate - PT Committed
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
…Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human…
Added 1 hour ago
SI
Talent Acquisition Coordinator
Staples Inc.
Richmond Hill, ON
- Full-time
Certificate/Degree in Human Resources Management completed or in progress
Added 2 hours ago
FC
Program Manager - School of Community Studies - Temporary
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London, ON
- Full-time
Ensure that the departmental budget is used effectively by optimal use of human, fiscal and physical resources, plans and controls budgetary operations

Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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