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Added 9 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 9 mins ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Quispamsis, NB
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 9 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 9 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 9 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Mississauga, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 9 mins ago
SD
Cashier Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 9 mins ago
O
Chief Compliance Officer
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- Full-time
Nest Wealth Asset Management is a regulated Portfolio Manager and Canada’s first robo-adviser established in 2014. Our business is focused on personalization, cost-effectiveness and…
Added 9 mins ago
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Compost Quality Technician
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- Full-time
Under the direction of the Quality Assurance & Control Manager for Environmental, you will be responsible for sampling and monitoring to ensure compliance of the composting system while…
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Maintenance Planner
Hartmann Canada Inc
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- $75,000 to $90,000 CAD / year
- Full-time
…equipment failures & other activities to support the Maintenance…
Added 9 mins ago
BP
Property Manager in Training - Riverbend Terrace
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Winnipeg, MB
- Full-time
Broadstreet Properties Ltd. is looking for a Property Manager in Training to join our team at Riverbend Terrace apartments in Winnipeg, MB! You will help to ensure the properties are…
Added 9 mins ago
QP
Manager, Marketing and Communications
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Vancouver, BC · Toronto, ON
- Full-time
Reporting to the Director, Digital Marketing, the Manager, Marketing and Communications leads the planning, creation, and execution of corporate content and campaigns across digital and…
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Registered Nurse (RN) - Cath Lab - TPT
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Other duties as assigned by Manager/delegate.
Added 9 mins ago
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Senior Regulatory Analyst
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- Full-time
…process on the Prairie Connector Project. Reporting to the Manager, Regulatory, this role will support the development, execution, and ongoing compliance of federally regulated oil pipeline…
Added 9 mins ago
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142R1-26-4 Registered Nurse – Contract (12 months)
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- Full-time
JOB SUMMARY: The Registered Nurse reports to and works under the direction and supervision of the Manager of Iroquois Lodge. The purpose of the Registered Nurse – Charge Nurse is to provide…
Added 9 mins ago
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143R1-26-4 Registered Nurse – Part Time
Six Nations
Ohsweken, ON
- Part-time
JOB SUMMARY: The Registered Nurse reports to and works under the direction and supervision of the Manager of Iroquois Lodge. The purpose of the Registered Nurse – Charge Nurse is to provide…
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MB
Cook
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The Cook/Prep, under the direction of the Restaurant Manager, will primarily be responsible for ensuring all preparation and cooking are performed according to Mary Brown’s Standards. They…
Added 9 mins ago
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Manager Operations, Tax Operations
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- Full-time
The primary responsibility for the Manager Tax Operations is to planning, executing, and closing projects within defined scope, timeline, budget, and quality parameters for U.S. tax…
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Senior Manager Operations, Tax Operations
RBC
Toronto, ON
- Full-time
Added 9 mins ago
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Mechanical Technician
Albarrie Canada Limited
Barrie, ON
- $60,000 to $65,000 CAD / year
- Full-time
Under the guidance of the Engineering Manager, this position performs a variety of functions in an engineering and manufacturing capacity. These duties include but are not limited to…
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Personal Banker - Beaconsfield (Full time)
TD
Beaconsfield, QC
- Full-time
Added 9 mins ago
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Associate Vice President, Product and Underwriting, Small Business Insurance
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Toronto, ON · Montreal, QC
- Full-time
Added 9 mins ago
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Personal Banking Associate (Part time, 18.75h)- Hull, St-Joseph
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Added 9 mins ago
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Senior Mainframe Engineer, TD Securities
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- Full-time
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Added 9 mins ago
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Business Development Partner
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- Full-time
…insurance and wealth products. You’ll report to the District Manager (DM) and collaborate with the district and regional team and help generate business results for the overall…
Added 9 mins ago
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Road Technician 2
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Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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