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Added 11 mins ago
IH
Executive Assistant
Interior Health Authority
Kelowna, BC
- Full-time
…and is processed for the VP as it pertains to the portfolio, operations, personnel, labour relations, finance, and public affairs; and supporting the VP in setting a positive,…
Added 11 mins ago
GMR The Observatory Restaurant - Host/Hostess
Northland Properties
Vancouver, BC
…front-of-house team. This role is essential in ensuring smooth operations and delivering a warm, welcoming experience for every guest. From greeting and seating to supporting servers and…
Added 11 mins ago
V
Product Line Manager, Hardware & Robotics / Gestionnaire de produits mécaniques et robotiques
Vention
Montreal, QC
- Full-time
Headquartered in Montreal, Detroit and Munich, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the…
Added 26 mins ago
E
Management Trainee
Enterprise
Red Deer, AB
- Temporary
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 27 mins ago
LC
Assistant Department Manager Part Time Day
Loblaw Companies Limited
Halifax, NS
- Part-time
Added 27 mins ago
CB
Business Development Manager
CapWest Build
Vancouver, BC
- Full-time
The Business Development Manager is responsible for driving strategic growth across all CapWest Group of Companies entities, including but not limited to Forming, Pumping, Framing, Exterior…
Added 27 mins ago
CB
Chief Estimator - CapWest
CapWest Build
Vancouver, BC
- Full-time
The Chief Estimator works closely with the Chief Operating Officer and the Director of Business Operations and Development to prioritize pursuits, manage estimating workload and timelines,…
Added 27 mins ago
TL
Vice President - General Manager, Canada
the LEGO Group
Markham, ON · Canada Sales Office Markham
- Full-time
Are you ready to lead the LEGO® Group's Canadian operations? We are seeking a commercially savvy General Manager to oversee the strategic and operational aspects of our Canadian business.…
Added 27 mins ago
K
Manager, Infrastructure, Capital Projects & Sustainability Advisory - Governance & Strategy
KPMG
Langley (District), BC · Vancouver, BC · Victoria, BC · Langley, British Columbia
- Full-time
We are seeking an experienced and driven Manager to join our team, focusing on Strategy and Business Planning. These roles will play a critical part in shaping public and private sector…
Added 27 mins ago
BP
Property Manager - Birch Hills Landing
Broadstreet Properties LTD
Fort Saskatchewan, AB
- Full-time
Property Manager will follow and uphold all Broadstreet Properties’ policies and procedures as outlined in the Operations Manual, Employee Handbook and as directed by the Area Manager
Added 27 mins ago
BP
Property Manager in Training - Ridgecrest Place
Broadstreet Properties LTD
Penticton, BC
- Full-time
Broadstreet Properties Ltd. is looking for a Property Manager in Training to join in Penticton, BC! You will help to ensure the properties are well-maintained, fully rented and staff are…
Added 27 mins ago
G
Junior Systems Administrator
GraceMed
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
You are a key player on the IT team, you will help administer, secure, and improve the systems that power GraceMed’s clinics and corporate operations.
Added 27 mins ago
BM
Chef d’équipe en vente au détail / Retail Team Lead
Brand Momentum
Montreal, QC
- $60,000 CAD / year
- Full-time
…responsable de stimuler la performance des ventes, de gérer les opérations quotidiennes sur le terrain et de superviser les escalades dans la région, tout en assurant l’alignement avec les…
Added 41 mins ago
TS
Christmas Worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Assist with daily food bank operations, ensuring organization, cleanliness, and a welcoming environment.
Added 41 mins ago
G-
Field Support Analyst
GFL - Sewer Technologies Division
Vaughan, ON
- Full-time
Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this…
Added 41 mins ago
LF
Carrier Manager
Lush Fresh Handmade Cosmetics North America
Toronto, ON
- Full-time
The Carrier Manager plays an essential role in growing talent in our business through collaboration and sharing best practices within the Logistics team. You know how to be curious about…
Added 42 mins ago
CS
Duty Manager
Concord Sundial Management Inc
Whistler, BC
- Up to $27 CAD / hour
As the Duty Manager, you will serve as a leader, problem-solver, and hospitality ambassador for Sundial Hotel. Working closely with the Rooms Division Manager, you will help oversee…
Added 42 mins ago
H
Senior Project Architect
HDR
Calgary, AB
- Full-time
…communities, to advanced manufacturing plants, office spaces, operations centers, and maintenance facilities, among other project…
Added 42 mins ago
FS
Director, People & Culture - Workday Transformation Product Manager
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Director, People & Culture, Workday Transformation Product Manager
Added 48 mins ago
MM
MR. MIKES® Cranbrook - FOH Daytime Supervisor
MR MIKES SteakhouseCasual
Cranbrook, BC
- From $20 CAD / hour
- Full-time
- On-site
…efficient, and memorable service. Working closely with the General Manager and management team, you will help oversee daily restaurant operations, support and coach team members, maintain…
Added 56 mins ago
B
CEDO Technician
BakosNDT
Edmonton, AB
- Full-time
…team. This full-time position will report into the Division Manager and support Edmonton, AB…
Added 56 mins ago
B
CEDO/EDO Trainee
BakosNDT
Regina, SK
- Full-time
…team. This full-time position will report into the Division Manager and support operations in Estevan,…
Added 56 mins ago
RB
Billingual Operations Representative
Royal Bank of Canada
Toronto, ON
- Full-time
Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to…
Added 56 mins ago
Freight Manager
Lush Handmade Cosmetics
Toronto, ON
The Freight Manager will lead a high-performing team, developing talent and building organizational capability while partnering closely with Supply Chain, Finance, Operations, Procurement,…
Added 1 hour ago
LF
Freight Manager
Lush Fresh Handmade Cosmetics North America
Toronto, ON
- Full-time
The Freight Manager will lead a high-performing team, developing talent and building organizational capability while partnering closely with Supply Chain, Finance, Operations, Procurement,…

Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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