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Added 16 mins ago
SC
Registered Pharmacy Technician
Stoakley-Stewart Consultants Ltd.
Oshawa, ON
- Full-time
…techniques, and rigorous quality standards. This is truly a dream opportunity for any RPhT who is passionate about expanding their clinical and technical skill set in a sophisticated,…
Added 16 mins ago
S|
Android Developer
Solidy | Software Development Company
BC
- Full-time
This is a great opportunity to join a high-performing team of technologists and work closely with other app development and technical teams.
Added 16 mins ago
FP
Installer
FASTSIGNS Parker/Castle Rock
Ajax, ON
- Full-time
Reviews job requirements and verifies measurements before starting
Added 16 mins ago
WB
Assistant Manager: Ski & Ride School - Salary
Whistler Blackcomb
Whistler, BC
- Temporary
Added 16 mins ago
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IT Sales Manager
Solidy | Software Development Company
BC
- Full-time
Added 16 mins ago
WB
Fine dining Supervisor Steeps Grill
Whistler Blackcomb
Whistler, BC
- Temporary
Added 16 mins ago
SE
Senior Pastor
SBC Executive Committee
Cochrane, AB
- Full-time
prayerfully consider this opportunity to become our Senior Pastor.
Added 16 mins ago
M
House Attendant
Marriott
Victoria, BC
- Part-time
…skills and hand-eye coordination. Perform other reasonable job duties as requested by…
Added 16 mins ago
M
Guest Service Support Expert
Marriott
Burnaby, BC
- Part-time
…stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each…
Added 16 mins ago
Q
DSP Application Engineer, Principal
Qualcomm
Ottawa, ON
- Full-time
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency…
Added 31 mins ago
CL
Senior Site Reliability Engineer, Data Infrastructure
Chainlink Labs
Remote, Canada
- Full-time
- Remote
We carefully review all applications and aim to provide a response to every candidate within two weeks after the job posting closes. The closing date is listed on the job advert, so we…
Added 46 mins ago
E1
Teach English Overseas (ESL Teacher) | Visa Sponsored
English 1
AB · Edmonton, AB
- Full-time
…about to finish your degree and looking for an entry-level opportunity? Are you a career changer, taking a gap year, or an experienced ESL teacher? Do you want to teach English abroad,…
Added 46 mins ago
E1
Hiring Now! Entry-Level English Teacher (ESL) | No Experience Needed
English 1
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…about to finish your degree and looking for an entry-level opportunity? Are you a career changer, taking a gap year, or an experienced ESL teacher? Do you want to teach English abroad,…
Added 46 mins ago
E1
Hiring Now! Entry-Level English Teacher (ESL) | No Experience Needed
English 1
Iroquois Falls, ON
- Full-time
…about to finish your degree and looking for an entry-level opportunity? Are you a career changer, taking a gap year, or an experienced ESL teacher? Do you want to teach English abroad,…
Added 46 mins ago
HR
Software Analyst Intern (Winter 2027, 8-12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Added 46 mins ago
E1
Entry-Level English Teacher
English 1
Hamilton, ON
- Full-time
…about to finish your degree and looking for an entry-level opportunity? Are you a career changer, taking a gap year, or an experienced ESL teacher? Do you want to teach English abroad,…
Added 46 mins ago
E1
Entry-Level English Teacher
English 1
Ottawa, ON · Kanata, ON
- Full-time
…about to finish your degree and looking for an entry-level opportunity? Are you a career changer, taking a gap year, or an experienced ESL teacher? Do you want to teach English abroad,…
Added 46 mins ago
E1
Hiring Now! Entry-Level English Teacher (ESL) | No Experience Needed
English 1
Leduc, AB
- Full-time
…about to finish your degree and looking for an entry-level opportunity? Are you a career changer, taking a gap year, or an experienced ESL teacher? Do you want to teach English abroad,…
Added 46 mins ago
E1
Entry-Level English Teacher
English 1
Brampton, ON
- Full-time
…about to finish your degree and looking for an entry-level opportunity? Are you a career changer, taking a gap year, or an experienced ESL teacher? Do you want to teach English abroad,…
Added 46 mins ago
E1
Entry-Level English Teacher
English 1
Fort Erie, ON
- Full-time
…about to finish your degree and looking for an entry-level opportunity? Are you a career changer, taking a gap year, or an experienced ESL teacher? Do you want to teach English abroad,…
Added 1 hour ago
SC
shift supervisor - Store# 47666, Billy Bishop & Wilson Avenue
Starbucks Coffee Company
Toronto, ON
- Full-time
Responsibilities and essential job functions include but are not limited to the following:
Added 1 hour ago
SC
barista - Store# 04997, DICKSON CROSSING - AIRDRIE
Starbucks Coffee Company
Airdrie, AB
- Full-time
Added 1 hour ago
SC
barista - Store# 04091, CHAMPLAIN PLACE MALL
Starbucks Coffee Company
Dieppe, NB
- Full-time
Added 1 hour ago
SC
shift supervisor - Store# 15977, BATHURST & JOICEY
Starbucks Coffee Company
Toronto, ON
- Full-time
Responsibilities and essential job functions include but are not limited to the following:
Added 1 hour ago
J
Mech and Robotics Tech
JLL
Edmonton, AB
- Full-time
…pneumatic systems throughout the building. You will have the opportunity to install, maintain and repair automated packaging and distribution equipment. In addition to developing your…

Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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