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Added 10 mins ago
RN
Project Coordinator (Medical Communications)
Red Nucleus
Toronto, ON
- Full-time
Under the guidance of a Client Engagement or Project Manager the Project Coordinator is responsible for:
Added 10 mins ago
Warehouse Cleaning Associate
Encore Auctions
London, ON
Use cleaning products and equipment safely and report hazards, damage, or supply shortages to the Warehouse Manager.
Added 10 mins ago
HA
Web Order Processor & Shipper (Temporary, Full Time)
Homes Alive Pets Internal Job Board
Kelowna, BC
- Full-time
Excellent time management & attention to detail.
Added 10 mins ago
N
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- Full-time
…peoples. If you are an Indigenous person, a woman, a person with a disability, or a visible minority please indicate so when you are completing the pre-screen questions as you apply to…
Added 10 mins ago
N
Workforce Coordinator
Northwestel
Yellowknife, NT
- Full-time
…application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring…
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B
Fire Alarm Technician
BGIS
Orillia, ON
- Full-time
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The Manager of Engineering plays a key role in shaping the infrastructure that supports the Town of Smithers. This position leads engineering staff and collaborates with consultants,…
Added 23 mins ago
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Cook 1
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- Full-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 23 mins ago
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Cook 1 (Part-Time) Canal Market (YOW Airport)
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Added 23 mins ago
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Accounts Receivable Specialist
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Calgary, AB · Greater Calgary Metropolitan Area
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Added 25 mins ago
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Participate in daily “production walks” with the Management Team, as required
Added 25 mins ago
A
Product - Senior Manager/Manager, Technical Development Management
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- Full-time
…garment construction, and quality of our product. As the Senior Manager / Manager, Technical Development Management, you will support with optimizing and running the day-to-day operations…
Added 25 mins ago
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At Varicent, we’re not just transforming the Sales Performance Management (SPM) market - we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower…
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- Full-time
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In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.
Added 25 mins ago
II
Maintenance & Reliability Manager
Ingredion Incorporated
London, ON
- Full-time
As a Maintenance & Reliability Manager, you will lead all maintenance and reliability activities for the site, ensuring safe, compliant, and efficient operation of plant assets. This role…
Added 25 mins ago
HA
Web Order Processor & Shipper (Temporary, Full Time)
Homes Alive Pets
Kelowna, BC
- Full-time
Excellent time management & attention to detail.
Added 25 mins ago
HA
E-Commerce Order Processor & Shipper (Temporary, Full Time)
Homes Alive Pets
Kelowna, BC
- Full-time
Excellent time management & attention to detail.
Added 39 mins ago
VE
Commercial Contracts Manager
Veolia Environnement SA
Oakville, ON
- Full-time
management. The Commercial Contracts Manager will support the growth of the region both
Added 39 mins ago
BC
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The Commercial Relationship Manager supports Beem’s vision of promoting financial wellness by developing long-term relationships with members, proactively identifying and fulfilling their…

Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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