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Added 9 mins ago
TS
Senior Associate, Business Development
Thane Stenner - Stenner Wealth Partners+
Vancouver, BC
- Full-time
Stenner Wealth Partners+ (SWP+) is an in person/virtual Multi-Family Office/Outsourced CIO Consulting team of financial/wealth specialists with a boutique approach and global perspective.…
Added 9 mins ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Sherwood Park, AB
- Part-time
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 9 mins ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Terrebonne, QC
- Part-time
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 9 mins ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Mont-Tremblant, QC
- Full-time
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 9 mins ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
Computer literacy, including experience with Microsoft Office programs, Brightspace (D2L) or other learning management systems, and clinical documentation programs such as CompTracker.
Added 11 mins ago
BV
SALES ASSOCIATE
Bikini Village
Coquitlam, BC
- Full-time
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 11 mins ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Thetford Mines, QC
- Part-time
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 11 mins ago
BV
SALES ASSOCIATE
Bikini Village
Winnipeg, MB
- Full-time
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 11 mins ago
NB
Associate
National Bank of Canada
Sept-Îles, QC
- Full-time
A career as an Associate in the Wealth Management team at National Bank, will give you the opportunity to show your ability to work in synergy with clients and colleagues. In this role, you…
Added 11 mins ago
CL
Service Support Associate
Canada Life
Vancouver, BC
- Full-time
As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication…
Added 11 mins ago
CO
Real Estate Associate
Cozen O'Connor
Toronto, ON
- Full-time
Cozen O'Connor is seeking a highly motivated Real Estate Associate with a minimum of three years of real estate law experience to join our growing Toronto office.
Added 13 mins ago
Guest Service Manager
Omni Hotels & Resorts
Toronto, ON
Planning, goal setting and day-to-day operations of the Front Office Department. The major areas of responsibility include: Front Desk, Ideal Service Agents, Bell Services, Door, Concierge.
Added 13 mins ago
New Home Interior Designer - Purchaser Design Associate
Claridge Homes
Ottawa, ON
Strong proficiency in Adobe PDF, Microsoft Office Suites ( particularly Gmail, Word, Excel, Google Sheets and Google Calendar)
Added 13 mins ago
SB
Retail Operations Supervisor
Staples Business
Saskatoon, SK
- Full-time
…including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting…
Added 28 mins ago
FL
Scientist
Frontage Laboratories
Vancouver, BC
- $70,000 to $80,000 USD / year
- Full-time
Frontage is a global Contract Research Company (CRO) with the head office located in Exton, Pennsylvania, USA. Frontage has 25 sites across USA, Canada, China and Italy. The Canadian…
Added 28 mins ago
T
Personal Banking Associate
TD
Ottawa, ON
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 28 mins ago
M
Pharmacy Contracts & Member Onboarding Specialist (12 month contract)
McKesson
Mississauga, ON
- Full-time
- Align with the Pharmacy Programs team and Senior Associate Client Management to facilitate effective Opening Orders
Added 28 mins ago
MU
Associate Director Communications, Resident Admissions and Customer Service
McGill University
Res. Carrefour Sherb
- Full-time
Under the direction of the Senior Director Student Housing and Hospitality Services (SHHS), the Associate Director Communications, Residence Admissions and Customer Service +p+romote and…
Added 28 mins ago
P
Maintenance Shop Supervisor
Penske
Calgary, AB
- Full-time
Proficiency with computers including Microsoft Office and web based applications preferred
Added 39 mins ago
ZC
Claims Specialist, Personal Lines Auto - Waterloo or Montreal
Zurich Canada
Montreal, QC
- Full-time
Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.
Added 39 mins ago
ZC
Bilingual Sr Auto Claims Specialist
Zurich Canada
Montreal, QC
- Full-time
Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.
Added 41 mins ago
ZC
Bilingual Sr Auto Claims Specialist
Zurich Canada
Toronto, ON
- Full-time
Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.
Added 41 mins ago
ZC
Claims Call Centre Associate - Waterloo or Montreal
Zurich Canada
Montreal, QC
- Full-time
Zurich Canada is currently looking for a Claims Call Centre Associate to process routine and complex first reports of loss from various channels and handle specialized projects on…
Added 41 mins ago
ZC
Claims Specialist, Personal Lines Auto - Waterloo or Montreal
Zurich Canada
Waterloo, ON
- Full-time
Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.
Added 41 mins ago
ZC
Claims Call Centre Associate - Waterloo or Montreal
Zurich Canada
Waterloo, ON
- Full-time
Zurich Canada is currently looking for a Claims Call Centre Associate to process routine and complex first reports of loss from various channels and handle specialized projects on…

Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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