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Added 2 hours ago
TG
Warehouse Associate - Head Office
Tennis Giant
Bas-Saint-Laurent, QC
- Full-time
We are looking for a Warehouse Associate to join our team at the Tennis Giant Head Office. The successful candidate will be responsible for picking and packing online orders, receiving…
Added 5 hours ago
TC
First Mile Transportation Manager - 12 Month Contract
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 6 hours ago
W
Claims Associate
Walmart
Airdrie, AB
- Part-time
Provides support to the Office Support Associate and Directs Store Delivery Associate when needed.
Added 6 hours ago
W
Directs Store Delivery Associate
Walmart
Toronto, ON
- Part-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 6 hours ago
W
(CAN) Directs Store Delivery Associate (PT)
Walmart
Ancaster, ON
- Part-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 6 hours ago
W
(CAN) Modular Team Associate
Walmart
Slave Lake, AB
- Full-time
2.Setting modular Home Office Bought Features and merchandising non basic items.
Added 6 hours ago
W
(CAN) Claims
Walmart
Kamloops, BC
- Part-time
Provides support to the Office Support Associate and Directs Store Delivery Associate when needed.
Added 6 hours ago
W
(CAN) Préposé de soutien des bureaux
Walmart
Rouyn-Noranda, QC
- Full-time
Working as an Office Support Associate at Walmart Canada is a great opportunity to build valuable skills in retail operations and customer service. In this role, you support store success…
Added 6 hours ago
W
(CAN) OMNI Department Manager Temporary
Walmart
Mount Pearl, NL
- Full-time
…maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day. It is important to note that the level of cleanliness that this role is responsible is…
Added 6 hours ago
W
(CAN) Directs Store Delivery Associate
Walmart
Hamilton, ON
- Part-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 6 hours ago
W
(CAN) Directs Store Delivery Associate
Walmart
Niagara Falls, ON
- Part-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 6 hours ago
W
Directs Store Delivery Associate (APO Team Associate Claims/DSD/OSA)
Walmart
Olds, AB
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 6 hours ago
W
(CAN) Directs Store Delivery Associate
Walmart
Brandon, MB
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 6 hours ago
W
(CAN) Modular Team Associate ( Overnight)
Walmart
Mississauga, ON
- Part-time
2.Setting modular Home Office Bought Features and merchandising non basic items.
Added 6 hours ago
W
(CAN) Directs Store Delivery Associate Full Time
Walmart
Thunder Bay, ON
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 6 hours ago
C&
Visual Associate
Crate & Barrel
Vancouver, BC
- $18.25 to $20 USD / hour
- Full-time
As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely…
Added 7 hours ago
G
Administrative and Finance Associate
GoodWork.ca
Toronto, ON · North York, ON
- Full-time
Position Title: Administrative & Finance Associate, FoodReach
Added 8 hours ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 8 hours ago
SD
Post Office Manager, Hourly Full Time Day
Shoppers Drug Mart
Mississauga, ON
- Full-time
Leads by example and ensures that Post Office staff demonstrate our CORE Values
Added 8 hours ago
SD
Post Office Manager, Hourly Full Time Day
Shoppers Drug Mart
Orleans, ON
- Full-time
Leads by example and ensures that Post Office staff demonstrate our CORE Values
Added 8 hours ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 8 hours ago
SD
Post Office Manager, Hourly Full Time Day
Shoppers Drug Mart
Edmonton, AB
- Full-time
Leads by example and ensures that Post Office staff demonstrate our CORE Values
Added 8 hours ago
SD
Post Office Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Leads by example and ensures that Post Office staff demonstrate our CORE Values
Added 8 hours ago
SD
Representative, Marketing Call Centre
Shoppers Drug Mart
Toronto, ON
- Full-time
…telephone and email inquiries from Stores regarding marketing and logistics issues. The Marketing Call Centre Specialist ensures prompt and effective replies to achieve high customer…
Added 8 hours ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…

Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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