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Added 6 mins ago
M
fruits and vegetables manager - retail
MAXI
Baie-Comeau, QC
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 6 mins ago
M
store manager - retail
MAXI
Sept-Îles, QC
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 6 mins ago
AC
Manager, Capital Planning
Alimentation Couche-Tard
Laval, QC
- Internship
The Manager provides portfolio insights, investment analysis, and clear recommendations to support senior leadership and the Investment Board. Working across functions such as Technology,…
Added 6 mins ago
MF
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Toronto, ON
- Full-time
Work with the Company Owner, Operations Manager to keep improving the sales process
Added 6 mins ago
OG
Application Support Analyst
Odyssey Global
Quebec, QC
- Contract
Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and…
Added 6 mins ago
M
Building Manager (Live in) - Multi-Residential
Morguard
Toronto, ON
- Full-time
…to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Morguard is the preferred landlord of…
Added 6 mins ago
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Inventory Coordinator
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- Full-time
Support financial inventory reconciliation and audit requirements.
Added 6 mins ago
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Gestionnaire de projets budgétaires
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Montreal, QC
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Added 6 mins ago
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Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
Pinchin Canada
Mississauga, ON
- $95,000 to $125,000 CAD / year
- Full-time
…Compliance team in Mississauga, ON. The role reports to the Operations Manager. This role support a broad range of civil infrastructure assignments, with emphasis on linear infrastructure,…
Added 6 mins ago
Y
Associate Portfolio Manager / Portfolio Manager (Saskatoon)
YouPotential
Calgary, AB
- Full-time
You've earned your clients' trust, and you know how to manage money. What you may not have is the support around you: planners bringing you integrated relationships, an operations team…
Added 6 mins ago
KA
Outside Sales Representative
Keystone Automotive Operations
Calgary, AB
- Full-time
Company: Keystone Automotive Operations, Inc.
Added 6 mins ago
GC
Manager, District Sales
Grainger Canada
Burnaby, BC
- Full-time
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million…
Added 6 mins ago
E
Senior Marketing & Growth Manager
ElektraFi
Vancouver, BC
- Full-time
Money touches nearly every part of life, yet most people are expected to make important financial decisions without the information, tools, or support they need. ElektraFi is changing that.
Added 6 mins ago
PE
Lead Technician - Bluewater
Pattern Energy
Zurich, ON
- Full-time
Support the Facility Manager in all areas of the Pattern operating Ensure a positive working environment by maintaining discipline, morale, and employee relations.
Added 8 mins ago
KS
Acting Store Manager
kate spade new york
Calgary, AB · Chinook Centre
- Full-time
As a Store Manager, you are the heartbeat of your store - leading with purpose, driving performance, and creating unforgettable customer experiences that reflect the Coach brand. You set…
Added 8 mins ago
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Assistant Store Manager I
kate spade new york
Niagara-on-the-Lake, ON · Outlet Collection At Niagara
- Full-time
Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
Added 8 mins ago
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Acting Assistant Store Manager I
kate spade new york
Calgary, AB · Chinook Centre
- Full-time
Added 8 mins ago
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Added 8 mins ago
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Assistant Site Superintendent
Troika Management Corp
Vernon, BC
- Full-time
…grow and succeed. We celebrate your passion for excellence, support your growth, and create a culture where teamwork drives success. From master planned communities to residential multi-…
Added 8 mins ago
NA
Administrative Lead, School of Manufacturing and Automation and School of Transportation (Temporary)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Reporting to the Academic Strategy and Operations Manager, this role, as the sole supervisor of the administrative team, provides overall leadership and management functions for this group…
Added 8 mins ago
NA
Manager - Experiential Learning & Career Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…systems that work. Working through a team of supervisors, the Manager develops leaders, strengthens the integrated service model, and aligns people, processes, and technology to support…
Added 8 mins ago
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Workday HCM Functional Analyst
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St. Catharines, ON · Main Campus
- Full-time
The incumbent provides day-to-day production support, investigates and resolves complex functional issues, configures and updates business processes, develops reports and calculated fields,…
Added 8 mins ago
O
Team Lead Commercial Accounts Representative - Operations
OPENLANE
Airdrie, AB · Nisku, AB · Richmond, BC · Winnipeg, MB · Paradise, NL · Enfield, NS · Ayr, ON · Brampton, ON · Ottawa, ON · Toronto, ON · Saint-Eustache, QC · St.-Romuald, QC · Saskatoon, SK · CAN - ON - Brampton (Toronto)
- Full-time
Reporting to the National Commercial Accounts Manager, this role will collaborate with Commercial Account Reps, internal operations, sales representatives, and external commercial clients…
Added 8 mins ago
O
Lot Assistant
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- Full-time
● Organized. You will be responsible for maintaining an organized and orderly lot to ensure efficient operations, including completing regular inventory scans
Added 8 mins ago
O
Team Lead Commercial Accounts Representative
OPENLANE
Airdrie, AB · Nisku, AB · Richmond, BC · Winnipeg, MB · Paradise, NL · Enfield, NS · Ayr, ON · Brampton, ON · Ottawa, ON · Toronto, ON · Saint-Eustache, QC · St.-Romuald, QC · Saskatoon, SK · CAN - ON - Brampton (Toronto)
- Full-time
Reporting to the National Commercial Accounts Manager, this role will collaborate with Commercial Account Reps, internal operations, regional sales teams, and external commercial clients on…

Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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