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Added 27 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Waterloo, ON
- $52,500 CAD / year
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 27 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
London, ON
- $52,500 CAD / year
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 45 mins ago
2C
Warehouse manager
21 Century
Nanaimo, BC
- From $49 CAD / hour
- Full-time
- On-site
Direct and control the operations of commercial facilities
Added 57 mins ago
HW
Financial Controller
H.C. Winter Search
Brampton, ON
- Full-time
Reporting to the Director of Finance & Strategy, you will work closely with the Billing & Revenue Operations Manager and other teams to strengthen financial processes, support our US…
Added 1 hour ago
GG
QUALITY CONTROL INSPECTOR – CALGARY
Gambles Group of Companies
Calgary, AB
- Full-time
The Quality Control Inspector will report directly to the Operations Manager.
Added 3 hours ago
MI
Warehouse manager
Mitchell Island Terminals Ltd
Delta, BC
- From $45 CAD / hour
- Full-time
- On-site
Direct and control the operations of commercial facilities
Added 7 hours ago
TL
Parts Manager
Transx Ltd
Calgary, AB
- Full-time
…opportunities of supply chain cost savings in collaboration with Operations Manager and Supply Chain Manager through optimal parts management in shops maintaining equipment safety and…
Added 7 hours ago
TH
Front End Associate: Part Time - ABBOTSFORD
The Home Depot
Abbotsford, BC
- Part-time
Warehouse environment that can be dusty and noisy.
Added 7 hours ago
TH
Pro Account Sales Associate : Part Time - CHINOOK
The Home Depot
Canada
- Part-time
The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes.
Added 7 hours ago
TH
Merchandising Execution Associate: Part Time - DUNCAN
The Home Depot
Canada
- Part-time
Warehouse environment that can be dusty and noisy
Added 7 hours ago
TH
Pro Account Sales Associate: Part-time - COUNTRY HILLS
The Home Depot
Burnaby, BC
- Part-time
The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes.
Added 7 hours ago
TH
Tool Rental Sales Associate: Part Time - KELOWNA
The Home Depot
Kelowna, BC
- Part-time
Warehouse environment that can be dusty and noisy
Added 7 hours ago
TH
Head Cashier: Full Time - NANAIMO
The Home Depot
Nanaimo, BC
- Full-time
Warehouse environment that can be dusty and noisy.
Added 7 hours ago
TH
Tool Rental Sales Associate: Part Time - NANAIMO
The Home Depot
Nanaimo, BC
- Part-time
Warehouse environment that can be dusty and noisy
Added 7 hours ago
TH
PRO Account Sales Associate: Part Time - PRINCE GEORGE
The Home Depot
Prince George, BC
- Part-time
The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes.
Added 7 hours ago
TH
Pro Account Sales Associate: Full Time - TUSCANY
The Home Depot
Canada
- Full-time
The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes.
Added 7 hours ago
TH
Asset Protection Specialist: Full Time- Vancouver Terminal
The Home Depot
Vancouver, BC
- Full-time
· Familiarity with retail operations and shrink prevention.
Added 7 hours ago
Hotel Food & Beverage Manager
Sunshine Village Corporation
Banff, AB
The Hotel Food and Beverage Manager is in a visible, dynamic role, overseeing the day-to-day operations of consistent, high-quality service in their assigned outlet(s). This role focuses on…
Added 7 hours ago
JT
Warehouse manager
jesse tree fine foods
Bolton, ON
- From $45.19 CAD / hour
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 8 hours ago
Material Handler Day Shift
Ippolito
Burlington, ON
Load and unload trailers as assigned by the Distribution Supervisor or Warehouse Manager
Added 8 hours ago
Material Handler Day Shift
Ippolito
Burlington, ON
Load and unload trailers as assigned by the Distribution Supervisor or Warehouse Manager
Added 10 hours ago
LC
Warehouse manager
LUNATECH CONSULTING LTD.
Edmonton, AB
- From $50 CAD / hour
- Full-time
- On-site
Direct and control the operations of commercial facilities
Added 11 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
…how a successful business operates - from supply chain and operations to sales, leadership, and…
Added 12 hours ago
LF
Assistant Warehouse Manager FT Salary
Leons Furniture Limited
Burlington, ON · Hamilton, ON · Mississauga, ON
- Full-time
Leon’s is currently looking for a self-motivated Full-Time Assistant Warehouse Manager who is enthusiastic, hardworking and driven towards success. The ideal candidate has the drive and…
Added 12 hours ago
LF
Brick Associate, Merchandising
Leons Furniture Limited
Surrey, BC
- $18.25 to $20 CAD / hour
- Part-time
Maintain inventory accuracy, organization and cleanliness of warehouse

Encore Auctions

Customer Service Associate

London, ON, Canada

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

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Job details

Pay: This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.
Posting language: English
Posted: Oct 6, 2026

Original job description

The Customer Service Associate oversees the activities of the ‘customer experience of the front of the warehouse’. The Customer Service associate is accountable for processing returns, managing returns to matching criteria in our Terms and Conditions, assigning only items requiring a Technical Hardware Product Specialist guidance and verification. Being accountable in the role means that not all return attempts are accepted upon triaging the customer service line; we want you to follow our guidelines outlined in our terms and conditions more often than not.

Responsibilities:

Overseeing day-to-day operations of the Service Desk with client interactions.
Handling and overseeing day-to-day operations of the cash float and credit card accuracy.
Coordinating with Encore to minimize the returns accepted by reviewing all relevant information, goals and targets.
Keeps a consistent presence in the service desk and is confident in stating the return eligibility to the clients.

Maintaining departmental standards and demonstrating a willingness to take on any assignment to support the overall Encore team.
Training and guiding new team members on company return policies, procedures and best practices
Ensures schedules are followed including coverage for breaks.
Ensure the accountability of the daily service desk tasks such as return report, product on hold such tasks is followed up and executed on a daily basis.
Tracking cash and credit card balances daily is required with a high degree of accuracy to balance each day. If a discrepancy is found it can result in documentation including up to and including termination of employment.
Ensuring all staff, regardless of department, are adhering to return standards and procedures
Be an eager participant in generating recommendations and suggestions to elevate organizational effectiveness.
Assist with customer service, customer resolution and front-end activities on a daily basis.
Organizing and scheduling audits of the Customer Service area.
Implement best practices for Customer Service operations and logistics.
Ensure compliance with OHSA regulations and company policies.
Maintain a safe working environment for all employees.
Data Reporting
- Printing and reviewing the following reports:

- Return reports, Cancelled orders report, Other reports as needed

Candidate Requirements

Minimum of two years’ experience in customer service desk or team lead role
Excellent interpersonal skills, with an ability to work in a respectful manner with a diverse community of staff, vendors, customers and others
Demonstrated leadership skills and ability to direct clients on terms and conditions.
Excellent verbal and written communication skills to handle inquiries and resolve issues in a professional and timely manner.
Ability to work well under pressure and handle competing priorities in a fast-paced environment with frequent interruptions.
Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions.
Intermediate computer skills in Microsoft Office Suite.
Intermediate familiarity with Salesforce an asset.

What drives success at Encore?

Consistent attendance, reliability and a sense of maturity
Ability to meet daily targets; you strive to be a top performer and enjoy that title
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
Ability to multi-task in a fast-paced environment
Available to work Tuesday to Saturday on a permanent full-time basis

This role starts at a Level 1 hourly rate; $17.95 per hour, with a potential to increase to $19.00 and enroll in our benefits plan after three months of continuous employment.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

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More about this job

Responsibilities

The Customer Service Associate manages daily service desk operations, including processing returns, handling cash floats, and ensuring adherence to company policies. They are also responsible for training team members, generating performance reports, and maintaining a safe, efficient work environment.

Requirements

Candidates must have at least two years of experience in a customer service or team lead role and possess strong interpersonal and leadership skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-pressure environment are essential.

Skills

Customer service
Leadership
Conflict resolution
Cash handling
Data reporting
Team training
Inventory management
Microsoft Office Suite
Salesforce
Communication
Time management
Organizational skills
Problem solving
Logistics
Compliance

Benefits

Benefits plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse
Returns Processing
Service Desk
Cash Management
Credit Card Accuracy
Salesforce
Microsoft Office
OHSA
Logistics
Data Reporting
Team Leadership
Policy Compliance
Inventory Control
Operations Management

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