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Added 1 month ago
Applications & Customer Solutions Manager
Price Industries Limited
Winnipeg, MB
Applications & Customer Solutions Manager – Antec Controls
Added 1 month ago
Sales Representative - Air Distribution Division
E.H. Price Solutions
Winnipeg, MB
The function of the Inside Sales Representative is to provide direct support to the Division Manager and the sales team they are assigned to in the day to day tasks required for the…
Added 1 month ago
Reception and Office Coordinator
Price Industries Limited
Winnipeg, MB
Working closely with the Human Resources Manager, the Reception and Office Coordinator woukd support key employee lifecycle activities, including onboarding, employee engagement…
Added 1 month ago
Sales Technology Specialist
Price Industries Limited
Winnipeg, MB
…support, training, testing of releases, data quality, and business process…
Added 1 month ago
Live In Superintendent
Claridge Homes
Ottawa, ON
Must have own vehicle and valid driver's license with good driving record
Added 1 month ago
BP
Event Technician - Casual
BC Pavco
Vancouver, BC
- $27.01 CAD / hour
Working with the Senior Manager and Assistant Manager, Event Technical Services, the Event Technician will provide strong organizational and administrative skills with the ability to manage…
Added 1 month ago
Mechanical Construction Administrator
MCW Group of Companies
Moncton, NB
Must have vehicle and valid driver’s license
Added 1 month ago
Electrical Engineering - Project Manager
MCW Group of Companies
Moncton, NB
Provide the Project Manager with various status reports
Added 1 month ago
Electrical Engineering - Designer
MCW Group of Companies
Moncton, NB
Harmonize the process and information received from architects, structural engineers and other sub-consultants.
Added 1 month ago
Mechanical Engineering - Senior Designer
MCW Group of Companies
Moncton, NB
Work with project team and Project Manager to ensure on-time project completion
Added 1 month ago
Shop Supervisor (Engineered Products & Services)
Source Atlantic Limited
Saint John, NB
Collaborate with the Electrical Department Manager to maintain a smooth and efficient repair process across departments.
Added 1 month ago
Senior Manager, Operations
Wirelessdna
Toronto, ON
Wireless DNA is seeking an experienced and operationally sharp Senior Operations Manager to lead and unify its Retail Operations function. This role serves as the connective layer between…
Added 1 month ago
Analytics Engineer
Wirelessdna
Toronto, ON
At least one AI-assisted workflow is live and demonstrably replacing a previously manual process.
Added 1 month ago
Finance - Senior Manager, FP&A
Wirelessdna
Toronto, ON
The Manager, Financial Planning & Analysis is a high-impact, commercially oriented finance role responsible for driving the financial rhythm of the business. You will be the analytical…
Added 1 month ago
Airport - Manager, Operations
Wirelessdna
Toronto, ON
The Operations Manager plays a critical role in project managing store renovations, kiosk upgrades, and new location launches while ensuring that operational standards and customer…
Added 1 month ago
Retail Management - Manager, Operations
Wirelessdna
Toronto, ON
The Operations Manager plays a critical role in project managing store renovations, kiosk upgrades, and new location launches while ensuring that operational standards and customer…
Added 1 month ago
Partner Sales Enablement Associate Manager
Wirelessdna
Calgary, AB
Experience as a Store Manager or District Team Lead is essential, preferably within the telecommunications industry
Added 1 month ago
Partner Sales Enablement Associate Manager
Wirelessdna
Calgary, AB
Experience as a Store Manager or District Team Lead is essential, preferably within the telecommunications industry
Added 1 month ago
RPP - Team Lead
Wirelessdna
Toronto, ON
Job Summary: We are seeking a dynamic and motivated Contact Centre Assistant Manager to join our team and lead our Contact Centre Sales Specialists. The ideal candidate will have a strong…
Added 1 month ago
Partner Sales Enablement Associate Manager
Wirelessdna
Calgary, AB
Experience as a Store Manager or District Team Lead is essential, preferably within the telecommunications industry
Added 1 month ago
Partner Sales Enablement Associate Manager
Wirelessdna
Kitchener, ON
Added 1 month ago
Partner Sales Enablement Associate Manager
Wirelessdna
Kitchener, ON
Added 1 month ago
Partner Sales Enablement Associate Manager
Wirelessdna
Calgary, AB
Added 1 month ago
Account Transfers Team Lead
Richardson Wealth Ltd
Toronto, ON
Must have 5 + years of back-office experience in financial services
Added 1 month ago
Branch Manager
Richardson Wealth Ltd
Halifax, NS
Must be licensed with CIRO as Registered Representative (RR), Branch Manager and Options Supervisor Course (OSC)

Encore Auctions

Customer Service Associate

London, ON, Canada

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

Some details about the Customer Service Associate role

As an integral part of the front line team, the Customer Service Associates ensure the flow of pickup and returns remain smooth. Applicants must be comfortable following established appointment policies, refund parameters and ensuring that the flow of traffic remains smooth, despite pressures from customers who do not follow the pick up process. This role would be well suited for applicants who like to work in a fast pace environment-they must be experienced working in a Customer Service position and have a keen ability to successfully resolve customer conflict at the return desk.

What You’ll Be Doing

As a Customer Service Associate, you’ll play a key role in ensuring a smooth and enjoyable customer experience:

- Greeting customers and creating a welcoming visit to Encore
- Assisting with auction inquiries, invoice payment, and returns
- Processing payments (cash, debit, credit) with accuracy
- Handling customer concerns with empathy, professionalism, and confidence
- Following company policies and procedures while maintaining fairness and consistency

What We’re Looking For

- Previous customer service experience (retail, hospitality, or similar) is a must
- Strong communication and conflict-resolution skills
- Ability to stay positive and focused in a busy environment
- A team player with a “customer-first” mindset
- Someone who thrives in fast-paced, energetic settings

If you’re someone who enjoys problem-solving, connecting with people, and working in an environment where every day brings something new, Encore Auctions is the place for you!

Why Choose Encore?

We believe in creating lasting relationships with our employees. We appreciate your efforts and contributions and offer various benefits to enhance your experience at Encore Auctions. These include:

4% Vacation pay on each pay or accrual if you prefer
Bi-weekly pay schedule
Casual Dress
On-site Parking
Job growth Opportunities
Group Benefit enrolment for eligible full-time employees
Group Retirement Savings Plan for those interested in planning for your future

We are close to a bus route

What will you need to be successful in this role:

Common sense, consistent attendance, reliability and level of maturity that will commit to their role
Be ready to work and be ready to give it your all- we move fast at Encore so the employees have to as well
Ability to meet performance benchmarks
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
You have a keen eye and notice the details
Ability to multitask in a fast-paced environment
Ability to work Tuesday to Saturday, Tues 11:20am to 6:15pm and Wed to Sat 9:45 to 6:15 pm
Working with little supervision, is a self-starter and likes to stay busy
This role starts at CS Level 1- $17.95 per hour.

After three months of continuous employment, you will be eligible to enroll with our Group Benefit plan through Manulife- we offer Single or Family coverage with Dental and Vision care included and the employer pays 50% of your premiums. We also offer enrollment with our GRSP (Group Retirement Savings Plan) for those who are interested.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Customer Service Associate manages the flow of customer pickups and returns while ensuring a welcoming and efficient experience. Responsibilities include processing payments, resolving customer concerns with professionalism, and maintaining adherence to company policies.

Requirements

Candidates must have previous customer service experience and strong conflict-resolution skills. The role requires the ability to work a set schedule from Tuesday to Saturday in a fast-paced environment.

Skills

Customer service
Conflict resolution
Communication
Problem-solving
Time management
Organizational skills
Multitasking
Payment processing
Attention to detail
Interpersonal skills

Benefits

Vacation pay
Casual dress
On-site parking
Job growth opportunities
Group benefit enrolment
Group retirement savings plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Hospitality
Conflict Resolution
Payment Processing
Cash Handling
Auction
Invoicing
Time Management
Multitasking
Communication Skills
Professionalism
Teamwork
Problem-solving
Performance Benchmarks
Group Benefits
Retirement Savings Plan
Accessibility
Human Rights Code

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Work requirements

Jobs in Canada