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Added 1 month ago
RC
Hybrid Disability Case Manager - Edmonton
Randstad Canada
Edmonton, AB
- $70,000 to $75,000 CAD / year
As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disability claims disability claims (STD, LTD and Life Waiver). This…
Added 1 month ago
RC
Hybrid Bilingual Disability Case Manager - Ottawa
Randstad Canada
Ottawa, ON
- $75,000 to $80,000 CAD / year
As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disability claims disability claims (STD, LTD and Life Waiver). This…
Added 1 month ago
RC
Hybrid Bilingual Disability Case Manager - Ottawa
Randstad Canada
Ottawa, ON
- $75,000 to $80,000 CAD / year
As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disability claims disability claims (STD, LTD and Life Waiver). This…
Added 1 month ago
RC
Logistics, Documentation and CSR
Randstad Canada
Pointe-aux-Trembles, QC
- $70,000 to $80,000 CAD / year
Monday-Friday, day shift
Added 1 month ago
Expeditor II
Randstad Canada
Calgary, AB
Customer service/Problem Solving/Organizational skills an asset.
Added 1 month ago
RC
Bilingual Claims Support Specialist
Randstad Canada
Toronto, ON
- $23 CAD / hour
…claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced,…
Added 1 month ago
RC
Project Manager Level 2- Client Services
Randstad Canada
Kitchener, ON
- $31.02 CAD / hour
May work at client site on a day-to-day or periodic basis. Ensures customer satisfaction of information technology solutions by managing the details of overall project schedules, budgets,…
Added 1 month ago
RC
Recruitment Coordinator
Randstad Canada
Remote, Canada
- $25.36 CAD / hour
…letters and reports ensuring positive candidate and Hiring Manager…
Added 1 month ago
RC
Talent Acquisition - 12 Months Contract
Randstad Canada
Mississauga, ON
- $75,000 to $85,000 CAD / year
HR Projects: Support broader HR initiatives and creative projects aimed at raising customer service levels.
Added 1 month ago
RC
Mutual Fund Administrator
Randstad Canada
Bedford, NS
- $24.75 CAD / hour
Participate in client–specific process reviews and improvements, generally as assigned by Manager or Senior Manager
Added 1 month ago
RC
Electrical Project Manager Substations
Randstad Canada
Toronto, ON
- $100 to $125 CAD / hour
Must hold valid Class “G” Drivers License
Added 1 month ago
Bilingual Claims Examiner
Randstad Canada
Winnipeg, MB
Work Mode: Hybrid – 2 days per week in-office – Winnipeg, MB
Added 1 month ago
Business Development Representative
10 Percent Recruiting
Edmonton, AB
Collaborate with the Customer Success Manager (CSM) to leverage warm referrals and client insights.
Added 1 month ago
RC
Workplace Services Professional
Randstad Canada
Victoria, BC
- $25 CAD / hour
Provide exceptional customer service by responding to workplace inquiries and resolving operational issues through multiple systems.
Added 1 month ago
Dispatcher
Randstad Canada
Edmonton, AB
Are you a self-motivated, driven and switched-on Dispatcher with expertise in customer service, team work, and prioritization, who isn't afraid to roll up their sleeves and dig in in to…
Added 1 month ago
RC
Sales Coordinator - Dorval
Randstad Canada
Dorval, QC
- $45,000 to $50,000 CAD / year
…attractive remuneration package. You will report to the Sales Manager and may have some other tasks as…
Added 1 month ago
RC
Warranty administrator- DORVAL
Randstad Canada
Dorval, QC
- $50,000 to $60,000 CAD / year
…to the branch; provides monthly statistical reports to the Service…
Added 1 month ago
RC
Business Services Administrator / Data entry - Dorval
Randstad Canada
Dorval, QC
- $40,000 to $50,000 CAD / year
Interacting with customer service and freight departments
Added 1 month ago
RC
Flatbed Dispatcher
Randstad Canada
Longueuil, QC
- $60,000 to $75,000 CAD / year
Job Type: Full-time, Permanent (Day shift) · - Full-time permanent position, day shift 8am to 5pm (flexible) Monday to Friday
Added 1 month ago
RC
Customer service representative
Randstad Canada
Boucherville, QC
- $48,000 to $52,000 CAD / year
Propel Your Career: Inside Sales & Customer Service Representative (Boucherville)
Added 1 month ago
RC
Warehouse Associate - Customer Service
Randstad Canada
ON
- $21 to $22 CAD / hour
Competitive starting pay rate of $21-$22 per hour with steady full-time hours on a straight morning shift
Added 1 month ago
RC
Service Desk Manager
Randstad Canada
Burnaby, BC
- $115,000 to $125,000 CAD / year
The Service Desk Manager leads daily Service Desk operations, providing strategic direction and oversight to ensure incidents, service requests, and major issues are resolved in alignment…
Added 1 month ago
RC
IT Support Analyst
Randstad Canada
Burnaby, BC
- $55,000 to $65,000 CAD / year
Reporting to the IT Service Delivery Manager, the IT Support Analyst serves as the primary point of contact for all IT incidents and service requests across retail stores and corporate…
Added 1 month ago
Bilingual Project Coordinator
Randstad Canada
Remote, Canada
Service Implementation & Cutover Facilitation: Act as the central point of coordination during service implementation events ("cutovers"). You will establish and manage virtual…
Added 1 month ago
RC
Enterprise Systems Manager
Randstad Canada
Burnaby, BC
- $120,000 to $135,000 CAD / year
…corporate support teams to operate efficiently, deliver exceptional customer value, and support the ongoing growth of the client's…

Encore Auctions

Customer Service Associate

London, ON, Canada

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

Some details about the Customer Service Associate role

As an integral part of the front line team, the Customer Service Associates ensure the flow of pickup and returns remain smooth. Applicants must be comfortable following established appointment policies, refund parameters and ensuring that the flow of traffic remains smooth, despite pressures from customers who do not follow the pick up process. This role would be well suited for applicants who like to work in a fast pace environment-they must be experienced working in a Customer Service position and have a keen ability to successfully resolve customer conflict at the return desk.

What You’ll Be Doing

As a Customer Service Associate, you’ll play a key role in ensuring a smooth and enjoyable customer experience:

- Greeting customers and creating a welcoming visit to Encore
- Assisting with auction inquiries, invoice payment, and returns
- Processing payments (cash, debit, credit) with accuracy
- Handling customer concerns with empathy, professionalism, and confidence
- Following company policies and procedures while maintaining fairness and consistency

What We’re Looking For

- Previous customer service experience (retail, hospitality, or similar) is a must
- Strong communication and conflict-resolution skills
- Ability to stay positive and focused in a busy environment
- A team player with a “customer-first” mindset
- Someone who thrives in fast-paced, energetic settings

If you’re someone who enjoys problem-solving, connecting with people, and working in an environment where every day brings something new, Encore Auctions is the place for you!

Why Choose Encore?

We believe in creating lasting relationships with our employees. We appreciate your efforts and contributions and offer various benefits to enhance your experience at Encore Auctions. These include:

4% Vacation pay on each pay or accrual if you prefer
Bi-weekly pay schedule
Casual Dress
On-site Parking
Job growth Opportunities
Group Benefit enrolment for eligible full-time employees
Group Retirement Savings Plan for those interested in planning for your future

We are close to a bus route

What will you need to be successful in this role:

Common sense, consistent attendance, reliability and level of maturity that will commit to their role
Be ready to work and be ready to give it your all- we move fast at Encore so the employees have to as well
Ability to meet performance benchmarks
Strong communication skills
Ability to read and speak English well
Great organizational and time management skills
You have a keen eye and notice the details
Ability to multitask in a fast-paced environment
Ability to work Tuesday to Saturday, Tues 11:20am to 6:15pm and Wed to Sat 9:45 to 6:15 pm
Working with little supervision, is a self-starter and likes to stay busy
This role starts at CS Level 1- $17.95 per hour.

After three months of continuous employment, you will be eligible to enroll with our Group Benefit plan through Manulife- we offer Single or Family coverage with Dental and Vision care included and the employer pays 50% of your premiums. We also offer enrollment with our GRSP (Group Retirement Savings Plan) for those who are interested.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The Customer Service Associate manages the flow of customer pickups and returns while ensuring a welcoming and efficient experience. Responsibilities include processing payments, resolving customer concerns with professionalism, and maintaining adherence to company policies.

Requirements

Candidates must have previous customer service experience and strong conflict-resolution skills. The role requires the ability to work a set schedule from Tuesday to Saturday in a fast-paced environment.

Skills

Customer service
Conflict resolution
Communication
Problem-solving
Time management
Organizational skills
Multitasking
Payment processing
Attention to detail
Interpersonal skills

Benefits

Vacation pay
Casual dress
On-site parking
Job growth opportunities
Group benefit enrolment
Group retirement savings plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Hospitality
Conflict Resolution
Payment Processing
Cash Handling
Auction
Invoicing
Time Management
Multitasking
Communication Skills
Professionalism
Teamwork
Problem-solving
Performance Benchmarks
Group Benefits
Retirement Savings Plan
Accessibility
Human Rights Code

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Work requirements

Jobs in Canada