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Added 10 mins ago
MC
Digital Product Manager (18 Month Contract)
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Digital Banking, the Digital Product Manager will support a key set of journeys and experiences for retail members, with an initial focus on digital lending…
Added 11 mins ago
RB
Manager, ML Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Director, Credit & Stress Testing Implementation Assurance, the Manager, ML Engineer will apply business and technical knowledge to turn models into production-grade…
Added 24 mins ago
Supplier Quality Engineer
Westerkirk
Calgary, AB
Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of…
Added 24 mins ago
R
Manager, ML Engineer
RBC
Toronto, ON
- Full-time
Reporting to the Director, Credit & Stress Testing Implementation Assurance, the Manager, ML Engineer will apply business and technical knowledge to turn models into production-grade…
Added 26 mins ago
NR
CMMS EAM Supervisor
Niagara Region
ON · Niagara, ON
- Full-time
Reporting to the Associate Director of Asset Information Systems, the CMMS/EAM Supervisor provides leadership and expert oversight for computerized maintenance management systems (CMMS) and…
Added 52 mins ago
C
Development Director (Contract)
Careerowl.in
Vancouver, BC
- Contract
We are looking for a contract Development Director to support a new project through to launch, keeping the project schedule and helps move the development team from one project phase to the…
Added 52 mins ago
DG
Account Director
Dexterra Group
Petawawa, ON
- Full-time
As an Account Director, you’ll lead a dedicated team and oversee onsite custodial services at a key client location. You’ll be the face of Dexterra, responsible for delivering exceptional…
Added 56 mins ago
Director Technical Solutions - Digital
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Our Digital Strategy and Design team is looking for a Director, Technical Solutions to lead the delivery of high-quality digital solutions in partnership with business and technology teams.
Added 56 mins ago
HR Business Partner
Glanbia
Montreal, QC
…management, talent management, workforce planning, leadership development, and career development. The HRBP works closely with site leaders and brokers the services of the People Services…
Added 1 hour ago
Technical Program Manager
Electronic Arts
Vancouver, BC
Experience: 5+ years of technical program or project management experience within software development, technical operations, or systems engineering environments.
Added 1 hour ago
EC
Marketing Manager
Exa Capital Inc.
Toronto, ON
- Full-time
Exa Capital is a permanent capital holding company focused on acquiring and building vertical market software businesses. We take a long-term, stewardship-driven approach – buying and…
Added 1 hour ago
P
Director, People Strategy and HR Portfolio (Project) Management
PointClickCare
Mississauga, ON
- $127,000 to $158,700 CAD / year
- Full-time
Added 1 hour ago
P
Cloud Architecture & Engineering, Director
PwC
Ottawa, ON · Toronto, ON
- Full-time
As a Director, Cloud Architecture & Engineering, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service and operational…
Added 1 hour ago
Electrical Engineer - Team Lead
KROON Electric
Ottawa, ON
Career growth and structured development and advancement plans
Added 1 hour ago
KD
Project Manager
Keller Developments
Brandon, MB
- Full-time
Keller Developments is seeking a motivated and experienced Project Manager to join our team. Reporting to the Director of Operations, this role is responsible for overseeing and…
Added 1 hour ago
BG
Associate Director of Information Technology
BC General Employees' Union (BCGEU)
Burnaby, BC
- Full-time
Engage in practice improvement and development initiatives supported by the Director. Foster engagement with the team to ensure new practices are adopted and continuously improved.
Added 1 hour ago
PC
Senior Full-Stack Developer
Premier Construction Software
Markham, ON
- Full-time
Reports To: Development Manager / Director of Engineering
Added 1 hour ago
PC
Cloud Architecture & Engineering, Director
PwC Canada
Ottawa, ON
- Full-time
As a Director, Cloud Architecture & Engineering, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service and operational…
Added 1 hour ago
Business Systems Analyst-C1425
City of London
London, ON
Reports to a Manager of Information Systems as designated by Director, Technology Services. Develops and/or assists with selection and implementation of business solutions, providing…
Added 1 hour ago
U
Assistant Art Director Visual Design
Ubisoft
Montreal, QC
- $96,300 to $106,300 CAD / year
- Full-time
The Assistant Art Director Visual Design is responsible for assisting the Art Director Visual Design.
Added 1 hour ago
Director, Communications
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
As Director of Communications, your primary role will be to serve as a strategic advisor to executive leaders and to develop and execute strategic internal communications for divisional and…
Added 1 hour ago
Indigenous Student Life Coordinator
University of Toronto
Toronto, ON
Under the direction of the Director of the Office of Indigenous Student Services, the incumbent will be responsible for the development, implementation and/or coordination of activities…
Added 2 hours ago
M
Sales Enablement Manager
MainMicro
Montreal, QC
- Full-time
We are looking for a driven Sales Enablement Manager to lead the design and execution of onboarding, training, and development programs that sharpen our sales team into a high-performance…
Added 2 hours ago
MA
Payroll and Administrative Clerk
Mount Allison University
Sackville, NB
- Part-time
Reporting to the Assistant Director, People and Culture, the People and Culture Clerk assists with the accurate and timely processing of payroll and supports a full range of administrative…
Added 2 hours ago
SS
Outbound Business Development Representative (BDR) - Greater Toronto Area
Safe Software
ON
- $73,500 CAD / year
- Full-time
As an Outbound Business Development Representative, you'll focus on generating qualified sales opportunities through proactive outreach to new prospects and existing customer accounts.…

Encore Canada

Director of Operations - Niagara Falls

Niagara Falls, ON, Canada

Salary Pay Range: $65,000 - $80,000 · Full-time

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Applications open in a new tab.

Job details

Pay: Salary Pay Range: $65,000 - $80,000
Job type: Full-time
Apply by: Nov 15, 2026
Education: High school diploma
Posting language: English
Posted: Oct 16, 2026

Original job description

Position Overview

Responsible for supporting the Director, Event Technology with all audio visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.

Key Job Responsibilities

Operations Management

Directs the operations team on daily equipment setups and strikes.
Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.
Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards.
Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations and all vendors.
Utilizes the billing system to coordinate invoicing activities and ensures accuracy.

Asset Management

Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.
Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally.
Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary.
Researches and remains current on new technology and equipment to purchase.

People Development

Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members.
Manages staff to support the growth of the business and accomplish the organizational goals.
Provides focused and continued coaching to develop the skills of team members.
Manages human resources activity including selection, performance management, and training and development.
Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

Training and Development

Ensures employees are properly trained in all areas. Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs.
Provides mentoring and coaching to assure the continual development of team members.
Trains technical staff and models appropriate use of all technical equipment.
Recommends team members for additional training opportunities as needed.

Job Requirements

High School Diploma is required. Bachelor’s degree is preferred.
3+ years of audio visual experience
1+ years of supervisory experience
Working knowledge of audio visual equipment in a live show environment
Experience handling pre-planning and operations of large audio visual events
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus.
A valid driver’s license is required for team members in positions that operate Company vehicles.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Salary Pay Range: $65,000 - $80,000

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

Lead daily audio-visual operations, including event setups and strikes, staffing, customer service, billing, and coordination with hotel staff, sales teams, and vendors. Manage equipment inventory and costs while developing, training, and supervising team members to meet organizational and service goals.

Requirements

A high school diploma is required, while a bachelor’s degree is preferred; candidates need at least three years of audio-visual experience and one year of supervisory experience. Requirements also include live-show equipment knowledge, experience planning and operating large events, computer and Microsoft Office proficiency, leadership and customer-service abilities, and a valid driver’s license when operating company vehicles.

Skills

Audio-Visual Operations
Live Event Production
Team Leadership
Staff Supervision
Customer Service
Event Planning
Equipment and Inventory Management
Cost Control
Vendor Coordination
Hotel and Resort Relations
Billing and Invoicing
Staff Training and Development
Performance Management
Microsoft Office
Computer Hardware Proficiency
Safety Compliance

Visa sponsorship

Not detected in the job text

Keywords

Audio-Visual Services
Live Show Environment
Event Operations
Large Audio-Visual Events
Equipment Setup and Strike
Inventory Control
Asset Management
Equipment Maintenance
Equipment Sourcing
Sub-Rentals
Billing System
Invoicing
Cost Control
Revenue
Customer Satisfaction
Hotel and Convention Center
Vendor Coordination
Staff Scheduling
Supervision
Performance Management
Training and Development
Microsoft Office
Computer Hardware
OSHA
Safety
Electrical Components
Lifts and Ladders
Driver’s License

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