Event Audio Visual Technician- Part Time- Fairmont Jasper Park Lodge
- Jasper, AB, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Education
- High school diploma
- Posting language
- English
- Posted
Original job description
Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
Deliver World Class Service
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
- Strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel or client relationship.
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
- Follow all venue safety requirements and supplier protocols.
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Works with clients to finalize invoices.
- Completes order entries in Navigator, as needed.
- Load, unload, or store gear and equipment, as needed.
- Preparing, labeling, and scanning equipment, as needed.
- High School Diploma required. Associate degree is preferred
- Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning)
- 1 year of customer service or hospitality experience is preferred
- 1 year of audio-visual experience or equivalent in educational environment is preferred
- A valid driver’s license is required for team members that may operate Company vehicles
- Additional DOT requirement may need to be met if applicable
- Must be able to lift 50 lbs.
Deliver World Class Service
- Hospitality
- Ownership
- Instills Trust
- Safety Conscious
- Action Oriented
- Tech Savvy
- Communicates Effectively
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
More about this job
Responsibilities
Set up, operate, monitor, and dismantle basic audiovisual systems for hotel events while ensuring equipment works properly and guests’ needs are met. Troubleshoot equipment issues, follow venue safety and company procedures, coordinate with staff and vendors, and support equipment handling and event invoicing.
Requirements
A high school diploma is required, and an associate degree is preferred; the role also requires achieving Technical Level 3 Certification within 180 days. Preferred qualifications include one year of customer service or hospitality experience and one year of audiovisual experience or equivalent education; a valid driver’s license is required for team members who may operate company vehicles, and the role requires lifting up to 50 pounds.
Skills
- Audiovisual Equipment Setup
- Audiovisual Equipment Operation
- Equipment Troubleshooting
- Customer Service
- Hospitality
- Client Communication
- Event Monitoring
- Problem Solving
- Safety Compliance
- Equipment Inventory
- Invoice Finalization
- Upselling
- Teamwork
- Equipment Loading and Unloading
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Creative & Media
- Trades
- Security & Safety
Keywords
- Audiovisual Systems
- Event Technology
- Equipment Setup
- Equipment Operation
- Equipment Breakdown
- Encore Technical Skillset Matrix
- Navigator
- Equipment Sheets
- Troubleshooting
- Customer Service
- Hospitality
- Event Monitoring
- Client Communication
- Upselling
- Invoice Finalization
- Equipment Loading
- Equipment Unloading
- Equipment Labeling
- Equipment Scanning
- Venue Safety Requirements
- Supplier Protocols
- Lifts and Ladders
- Convention Center