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Added 29 mins ago
Customer Experience Associate - Saint-Romuald, Levis, Quebec - 26.25 hours/week
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Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 29 mins ago
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Added 2 hours ago
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Encore Canada

Event Audio Visual Technicians- Part time, Full-Time Edmonton Alberta

AB, Canada
Edmonton, AB, Canada

Job type: Full-time · Part-time
Apply by: Oct 24, 2026
Education: High school diploma
Posting language: English
Posted: Sep 24, 2026

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Original job description

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel or client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Follow all venue safety requirements and supplier protocols.

Systems Knowledge

Understands company processes, follows procedures and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed.
Load, unload, or store gear and equipment, as needed.
Preparing, labeling, and scanning equipment, as needed.

Job Qualifications

High School Diploma required. Associate degree is preferred
Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning)
1 year of customer service or hospitality experience is preferred
1 year of audio-visual experience or equivalent in educational environment is preferred
A valid driver’s license is required for team members that may operate Company vehicles
Additional DOT requirement may need to be met if applicable
Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Instills Trust
Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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More about this job

Responsibilities

Set up, operate, troubleshoot, and break down basic audiovisual equipment for events while ensuring customer satisfaction and following venue safety protocols. Coordinate with clients, staff, and vendors; complete equipment and system paperwork; support invoicing and upselling; and handle equipment as needed.

Requirements

A high school diploma is required, and an associate degree is preferred; the technician must achieve Technical Level 3 Certification within 180 days. Preferred experience includes one year in customer service or hospitality and one year of audiovisual work or equivalent educational experience; a valid driver’s license is required for team members who may operate company vehicles, and the role requires lifting up to 50 pounds.

Skills

Audiovisual Equipment Setup
Audiovisual Equipment Operation
Equipment Breakdown
Customer Service
Hospitality
Troubleshooting
Problem Solving
Client Communication
Event Monitoring
Safety Compliance
Systems Entry
Equipment Inventory
Upselling
Invoice Finalization
Equipment Handling
Technical Certification

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Equipment
Event Technology
Equipment Setup
Equipment Operation
Equipment Breakdown
Encore Technical Skillset Matrix
Navigator
Troubleshooting
Problem Solving
Customer Service
Hospitality
Event Monitoring
Client Communication
Venue Safety
Supplier Protocols
Systems Entry
Equipment Sheets
Upselling
Invoice Finalization
Equipment Loading
Equipment Unloading
Equipment Storage
Equipment Labeling
Equipment Scanning
High-End Audiovisual Equipment
Electrical Components
Lifts and Ladders
Driver’s License

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