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Added 13 hours ago
Simulation Operations Specialist, Academic Health Sciences
University of Saskatchewan
Saskatoon, SK
Reporting to the Manager of the CLRC, the Simulation Operations (SO) Specialist collaborates with faculty, staff, and simulation team members to ensure the effective operation of simulation…
Added 1 day ago
Manager On Duty
One Duck Hospitality Group
Toronto, ON
Full-time
The Manager on Duty will be working for all our three locations - Hemingway’s, The Pilot and Bar Wellington. The Manager on Duty is responsible for overseeing daily operations, ensuring a…
Added 3 days ago
Manager On Duty
One Duck Hospitality Group
Toronto, ON
Full-time
The Manager on Duty will be working for all our three locations - Hemingway’s, The Pilot and Bar Wellington. The Manager on Duty is responsible for overseeing daily operations, ensuring a…
Added 4 days ago
Residence Services - Manager, Residence Services
Victoria University
Toronto, ON
…while fostering a culture of exceptional customer service and operational…
Added 5 days ago
Program Manager, AV Operational Excellence
Lyft
Toronto, ON
As a qualified candidate, you have a track record of building and running complex operational programs in highly regulated or standards-driven environments. You are energized by…
Added 6 days ago
Conference Project Manager
MCI Canada
Toronto, ON
Full-time
The Conference Project Manager is the operational lead for a portfolio of complex national and international conferences, congresses, and meetings, delivered in person, virtually, or…
Added 1 month ago
Senior Project Manager - Retail, Commercial & Workplace Projects
Turner & Townsend
Toronto, ON
Full-time
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 1 month ago
Senior Project Manager - Retail, Commercial & Workplace Projects
Turner & Townsend
Montreal, QC
Full-time
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 1 month ago
Senior Project Manager - Retail, Commercial & Workplace Projects
Turner & Townsend
Vancouver, BC
Full-time
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 1 month ago
Senior Project Manager - Retail, Commercial & Workplace Projects
Turner & Townsend
Vancouver, BC · Toronto, Canada
Full-time
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 2 months ago
Senior Project Manager
Bosch Building Technologies North America
Vancouver, BC
Full-time
As a Senior Project Manager, you will work closely with multiple teams within Bosch Building Technology as well as clients and subcontractors to scope, plan and build highly complex…
Added 1 month ago
Senior Workplace Technology Engineer – Toronto
1Password
Toronto, ON
Full-time
…trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.…
Added 1 month ago
Manager, Technology Workplace Services
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Manager, Technology Workplace Services is responsible for the operational aspect of running Technology Workplace Services.
Added 2 months ago
Event AV Operations Manager- Fairmont Banff Springs
Encore Canada
Banff, Alberta
Full-time
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the…
Added 2 months ago
Senior Project Manager
Bosch Building Technologies
Vancouver, BC
$120,000 to $170,000 CAD / year
Full-time
As a Senior Project Manager, you will work closely with multiple teams within Bosch Building Technology as well as clients and subcontractors to scope, plan and build highly complex…
Added 2 months ago
Senior Construction Project Manager
Bosch Building Technologies
Vancouver, BC
$120,000 to $170,000 CAD / year
Full-time
As a Senior Project Manager, you will work closely with multiple teams within Bosch Building Technology as well as clients and subcontractors to scope, plan and build highly complex…
Added 2 months ago
Event AV Operations Manager- Fairmont Banff Springs
Encore Global
Alberta
Full-time
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the…

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Encore Canada

Event AV Operations Manager- Fairmont Banff Springs

Banff, AB, Canada

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Jul 10, 2026

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Original job description

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management

Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
Provides direct supervision of team members including scheduling and time keeping.
Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
Ensures that daily equipment sheets are updated and properly completed.
Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
Attends BEO, Pre-Cons, and pre-production meetings as needed.
Delegates tasks as appropriate.

Customer Service

Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.
Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.
Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

Promotes and reinforces a positive working environment centered on Encore core values.
Hire, develop, lead and motivate a talented team of technicians and operational support staff.
Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.
Manage human resource related issues including performance management, salary administration and training and development.
Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.
Registers and recommends team members for additional training opportunities as needed.

Job Requirements

High School Diploma is required. Bachelor’s degree is preferred.
4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).
Experience leading workflow and team members.
Working knowledge of audio-visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

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More about this job

Responsibilities

The Event AV Operations Manager oversees daily operations to ensure timely delivery of equipment and services while maintaining high customer satisfaction. This role includes supervising staff, managing inventory, and fostering a positive work environment.

Requirements

Candidates should have a high school diploma, with a bachelor's degree preferred, and at least 4 years of audio-visual and customer service experience, including 2 years in a supervisory role. Knowledge of audio-visual equipment and effective leadership skills are essential.

Skills

Audio Visual Equipment
Customer Service
Leadership
Performance Management
Team Development
Inventory Control
Technical Knowledge
Scheduling
Billing Review
Upselling
Communication
Problem Solving
Time Management
Safety Procedures
Quality Assurance
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Audio Visual
Customer Service
Leadership
Performance Management
Team Development
Inventory Control
Technical Knowledge
Scheduling
Billing
Upselling
Communication
Problem Solving
Time Management
Safety Procedures
Quality Assurance
Professional Development
Event Technology

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