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Encore Canada

Event AV Operations Manager- Fairmont Banff Springs

Banff, AB, Canada

Hourly Pay Range: $37.50- $38.50 · Full-time

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Job details

Pay: Hourly Pay Range: $37.50- $38.50
Job type: Full-time
Apply by: Nov 27, 2026
Education: High school diploma
Working hours: 40 hours per week
Posting language: English
Posted: Oct 28, 2026

Original job description

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management

Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
Provides direct supervision of team members including scheduling and time keeping.
Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
Ensures that daily equipment sheets are updated and properly completed.
Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
Attends BEO, Pre-Cons, and pre-production meetings as needed.
Delegates tasks as appropriate.

Customer Service

Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.
Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.
Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

Promotes and reinforces a positive working environment centered on Encore core values.
Hire, develop, lead and motivate a talented team of technicians and operational support staff.
Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.
Manage human resource related issues including performance management, salary administration and training and development.
Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.
Registers and recommends team members for additional training opportunities as needed.

Job Requirements

High School Diploma is required. Bachelor’s degree is preferred.
4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).
Experience leading workflow and team members.
Working knowledge of audio-visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Hourly Pay Range: $37.50- $38.50

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Benefits

Health benefits

Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits

Financial Benefits

Group insurance benefits
Life insurance
Night shift premium
Registered Retirement Savings Plan (RRSP)

Long Term Benefits

Long-term care insurance
Maternity and parental benefits

Other Benefits

- Deferred Profit-Sharing Plan (DPSP)
- Learning/training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Transportation provided by employer
- Parking available
- Travel insurance
- Wellness program
- Maternitty, Paternity benefits

Work Environment (40 hours per week)

Work schedules may vary and include day, evening, and weekend shifts. Overtime applies to hours worked beyond 40 hours per week.

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Location : 2385 Fairmont Banff Spring Alberta

Language of work : English

If you have any questions regarding this position, please feel free to contact me at: Fati.Ahanguir@Encoreglobal.com

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More about this job

Responsibilities

Manage daily event AV floor operations, technician workflow, scheduling, equipment inventory, billing review, and service delivery. Lead and develop the operations team while ensuring client satisfaction, cost efficiency, safety, and revenue growth through on-site service and upselling.

Requirements

A high school diploma is required, and a bachelor’s degree is preferred. Candidates need at least four years of audio-visual and customer service or hospitality experience, including two years of supervisory experience, or completion of Encore’s ADOP program, along with live-show AV knowledge and leadership skills.

Skills

Audio-Visual Equipment Knowledge
Live Show Operations
Team Leadership
Workflow Management
Customer Service
Staff Scheduling
Performance Management
Inventory Control
Cost Control
Upselling
Training and Development
Microsoft Office
Computer Hardware Proficiency
Financial Acumen
Safety and Quality Assurance

Benefits

Health Benefits
Dental Plan
Disability Benefits
Health Care Plan
Paramedical Services Coverage
Vision Care Benefits
Group Insurance Benefits
Life Insurance
Night Shift Premium
Long-Term Care Insurance
Maternity and Parental Benefits
Deferred Profit-Sharing Plan (DPSP)
Employer-Paid Learning and Training
Paid Time Off for Volunteering or Personal Days
Team-Building Opportunities
Employer-Provided Transportation
Parking
Travel Insurance
Wellness Program

Visa sponsorship

Not detected in the job text

Hiring contact

Fati Ahanguir

Hiring contact email

Fati.Ahanguir@Encoreglobal.com

Keywords

Event Technology
Audio-Visual Equipment
Live Show Environment
Hotel
Convention Center
Operations Management
Floor Operations
Technician Workflow
Equipment Inventory
Inventory Control
Billing Review
BEO Meetings
Pre-Cons
Pre-Production Meetings
Customer Service
On-Site Upselling
Workforce Cost Control
Microsoft Office
Computer Hardware
Scheduling
Timekeeping
Performance Management
Training and Development
Safety
Quality Assurance
Encore ADOP

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