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Jobs in Canada

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Added 1 hour ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
…and growing commercial accounts. Build long-term, high-trust relationships with key client decision-makers (VP/Director of Sales, Ops, IT, and…
Added 3 hours ago
XT
Business Development Executive
XTL Transport, Logistics, Distribution
Toronto, ON
- Full-time
Foster long-term client relationships to ensure sustained business growth.
Added 4 hours ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
…we combine the scale of a network with the trust of strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize…
Added 5 hours ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON · Yorkdale
- Part-time
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Added 7 hours ago
DT
VFX Producer
Dream Theory
Vancouver, BC
- Full-time
Reports to: Managing Director / Head of Operations
Added 8 hours ago
DT
VFX Producer
Dream Theory
Toronto, ON
- Full-time
Reports to: Managing Director / Head of Operations
Added 8 hours ago
DT
Business Development Coordinator
Dream Theory
Toronto, ON
- Full-time
…organized, proactive, and relationship-oriented to help grow our client network and support new business opportunities. This role is ideal for someone who enjoys connecting with people,…
Added 8 hours ago
S|
Technical Director
Starmass | Smart Structural Monitoring Services
Toronto, ON
- Contract
Support client relationships, technical meetings, and project negotiations.
Added 11 hours ago
AH
Office Coordinator
Assisting Hands of Ottawa
Ottawa, ON
- $22 to $26 CAD / hour
- Full-time
This is a hands-on, cross-functional position combining caregiver scheduling, office administration, client coordination, employee support, community engagement, and occasional direct…
Added 13 hours ago
NB
Director Fiduciary Services
National Bank of Canada
Montreal, QC
- Full-time
A career as a Director, Fiduciary Services on the Fiduciary and Philanthropic Services team at National Bank means acting as a strategic partner to our affluent clients. In this role, you…
Added 15 hours ago
SI
Director of Operations
Systemex Industries Conseils
Montreal, QC
- Full-time
Systemex Industries Conseils (SIC) is seeking an experienced Director of Operations to oversee workforce managem
Added 17 hours ago
A
Senior Service Designer
Aviso
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
We're looking to fill an opening for a Senior Service Designer to join our Client Experience team.
Added 20 hours ago
Q
Homecare Nurse Manager - Burlington
Qualicare
Burlington, ON
- Full-time
Cross-functional collaboration - You work closely with our Director of Community Care Integration on referral partner relationships, and alongside the Owner on strategy as we grow.
Added 21 hours ago
J
Commercial Insurance Director
JobsMedia.io
Toronto, ON
- Full-time
We’re recruiting a Commercial Insurance Director for a well-established and growing insurance organization in the Greater Toronto Area.
Added 21 hours ago
C
Sales Associate II
Coach
Toronto, ON
- Part-time
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Added 23 hours ago
AH
Manager
Alberta Health Services
Rimbey, AB
- Full-time
…culture that reflects ALA values and facilitates strong, healthy relationships between teams and disciplines working at the site. As the Manager, you will be responsible for developing and…
Added 1 day ago
BF
Health Safety Environment Coordinator
BAUER Foundations Canada Inc.
Richmond, BC
- $35 to $45 CAD / hour
- Contract
Develop good working relationships with the client and ensure that the values held by client are communicated to all BFCA staff on site;
Added 1 day ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Leduc, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 1 day ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Sherwood Park, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 1 day ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
St. Albert, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 1 day ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
Spruce Grove, AB
- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 1 day ago
Project Director - Major Projects
Forbes Bros. Group of Companies
AB
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…
Added 1 day ago
Senior Resource Manager
BIMM
Toronto, ON
…Creative, Experience Design (XD), Technology, Strategy, and Client Leadership. The role serves as the central point of coordination for staffing decisions, ensuring the right people are…
Added 1 day ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON
- Part-time
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Added 1 day ago
LK
Interim Director, Human Resources
LHH Knightsbridge
Calgary, AB
- Contract
Our client is a Canadian retail organization with a global footprint. They are urgently seeking an Interim Director of Human Resources to bridge the gap until a permanent candidate is…

Encore Canada

Event Operations Manager- Edmonton Convention Center

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Education: High school diploma
Posting language: English
Posted: Oct 24, 2026

Original job description

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management

Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
Provides direct supervision of team members including scheduling and time keeping.
Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
Ensures that daily equipment sheets are updated and properly completed.
Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
Attends BEO, Pre-Cons, and pre-production meetings as needed.
Delegates tasks as appropriate.

Customer Service

Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.
Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.
Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

Promotes and reinforces a positive working environment centered on Encore core values.
Hire, develop, lead and motivate a talented team of technicians and operational support staff.
Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.
Manage human resource related issues including performance management, salary administration and training and development.
Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.
Registers and recommends team members for additional training opportunities as needed.

Job Requirements

High School Diploma is required. Bachelor’s degree is preferred.
4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).
Experience leading workflow and team members.
Working knowledge of audio-visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

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More about this job

Responsibilities

Manage daily event-floor operations, technician workflows, equipment and inventory, scheduling, and billing to ensure services are delivered as specified and on time. Lead and develop operational staff while maintaining excellent client service, supporting revenue growth, and ensuring team and equipment standards are met.

Requirements

A high school diploma is required, and a bachelor’s degree is preferred. Candidates need at least four years of audio-visual and customer service or hospitality experience, including two years of supervisory experience, or completion of Encore’s ADOP; experience leading teams and working with audio-visual equipment in live shows is also required.

Skills

Event Operations Management
Audio-Visual Equipment
Live Show Operations
Team Leadership
Staff Scheduling
Performance Management
Customer Service
Hospitality
Inventory Control
Cost Control
Workflow Management
Upselling
Training and Development
Microsoft Office
Financial Acumen

Visa sponsorship

Not detected in the job text

Keywords

Event Operations
Convention Center
Audio-Visual Equipment
Live Show Environment
Floor Operations
Technician Workflow
Equipment Setup
Inventory Control
Workforce Cost Control
Scheduling
Timekeeping
Billing Review
Quotes
Cost Efficiency
Onsite Upselling
Customer Service
Client Satisfaction
Hospitality
Performance Management
Salary Administration
Staff Training
Professional Development
Microsoft Office
Computer Systems
BEO Meetings
Pre-Production Meetings
Encore ADOP
Safety
Quality Assurance

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