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Added 9 mins ago
AC
Partner, Strategic Procurement - Global Travel - Temporary
Air Canada
Dorval, QC
- Full-time
…parts of the organization. This position will report to the Director Strategic Procurement – Global Travel and…
Added 9 mins ago
Associate Director-GCM Documentation Toronto
Scotiabank
Toronto, ON
…escalates matters to Banking, Front Office, Legal, Credit, Operations, Tax, or other areas as appropriate. Communicates contentious/key issues to the Director in a timely…
Added 9 mins ago
Executive Director, Campus Safety Services
Georgian College
ON
The Executive Director, Campus Safety Services provides strategic leadership and oversight for the College’s 24/7 campus safety and security operations. This role is responsible for…
Added 9 mins ago
Process Equipment Support Manager
BWXT
Ottawa, ON
Assists and may substitute for Director of Operations Support in the performance of his/her managerial activities.
Added 9 mins ago
HR
Food Store Manager
Hughes Recruitment & Strategy Collective
Moosomin, SK
- Full-time
…together to improve financial performance, strengthen store operations, and deliver an excellent customer…
Added 25 mins ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
The Senior Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…
Added 39 mins ago
UO
Senior Coordinator, Development
University of Ottawa
Ottawa, ON · Desmarais Hall
- Full-time
Reporting to the Director of Philanthropy, this position plays a critical role in contributing to the University of Ottawa’s fundraising success by providing administrative, operational,…
Added 39 mins ago
Head of Discount Operations – West / Director, Operational Support – West
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
Extensive knowledge of retail department operations.
Added 39 mins ago
CBMC, Site Coordinator
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Ensure rotation schedules are accurate, up-to-date and optimized for Site Administrator(s), Site Director(s), Regional Manager and learner utilization.
Added 40 mins ago
C
Director, Facilities Operations and Maintenance – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
Reporting to the Chief Capital Planning and Development Officer (CCPDO) and working in close partnership with the Director, Capital Projects, the Director, Facilities Operations and…
Added 54 mins ago
PC
Director, Member Experience
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
The Director, Member Experience provides strategic leadership for how Provincial Credit Union delivers a consistent, meaningful and relationship-focused experience to its members. This role…
Added 54 mins ago
PC
Director, Operations
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
The Director, Operations provides strategic and operational leadership for PCU’s Core Banking, Lending Administration, and Deposit & Account Administration functions. This role is…
Added 1 hour ago
T
Operations Manager (Civil/FTTH Construction)
Telecon
Saskatoon, SK
- Full-time
Reporting to the Senior Director of Operations; the Operations Manager is responsible to lead and manage all operations of their region. This includes health and safety, finances, contract…
Added 1 hour ago
KR
Senior Manager, Corporate Tax
Kassen Recruitment
AB · Edmonton, AB
- Full-time
Senior Manager or Director-level experience in corporate tax, tax advisory, or a comparable technical leadership role.
Added 1 hour ago
Project Director- Nuclear - Canada Central
GHD Group Pty Ltd
Toronto, ON
We are seeking an experienced Nuclear Project Director to support the growth and delivery of complex nuclear and energy capital projects across Canada and North America. This role will…
Added 1 hour ago
AW
Senior Manager, Investment Fund Operations
Aviso Wealth
Remote, Canada
- $115,000 to $135,000 CAD / year
- Full-time
- Remote
Reporting to the Senior Director, Fund Operations & Strategic Relationships, the Senior Manager will be responsible for supporting the day-to-day operational execution, governance, and…
Added 1 hour ago
AW
Senior Manager, Investment Fund Operations
Aviso Wealth
Remote, Canada
- $115,000 to $135,000 CAD / year
- Full-time
- Remote
Reporting to the Senior Director, Fund Operations & Strategic Relationships, the Senior Manager will be responsible for supporting the day-to-day operational execution, governance, and…
Added 1 hour ago
Director, Manufacturing Engineering & Site Quality
Celestica International LP
Newmarket, ON
Job Title: Director, Manufacturing Equipment & Process Engineering 1
Added 1 hour ago
RS
Assistant Director, Inclusive Supports
Rygiel Supports for Community Living
Hamilton, ON
- Full-time
Reporting to the Director, Inclusive Supports, the Assistant Director plays an important role in supporting daily operations, strengthening management practices, addressing operational…
Added 1 hour ago
L
Director, Legal Engineering
Legora
Toronto, ON
- Full-time
As Director, Legal Engineering, your mission is to make Legal Engineering the commercial and delivery engine for Canada, anchored in our Toronto office. Reporting to the Head of Legal…
Added 1 hour ago
A
Assistant Manager, Reign Restaurant & Monogram Bar
AccorHotel
Toronto, ON
- Full-time
Under the general guidance and supervision of the Food and Beverage Director, and within the limits of the established hotel policies, procedures and the Food and Beverage manual, assists…
Added 1 hour ago
A
Senior Manager, Investment Fund Operations
Aviso
Vancouver, BC
- $115,000 to $135,000 CAD / year
- Full-time
Reporting to the Senior Director, Fund Operations & Strategic Relationships, the Senior Manager will be responsible for supporting the day-to-day operational execution, governance, and…
Added 1 hour ago
A
Senior Manager, Investment Fund Operations
Aviso
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Reporting to the Senior Director, Fund Operations & Strategic Relationships, the Senior Manager will be responsible for supporting the day-to-day operational execution, governance, and…
Added 1 hour ago
MU
Gestionnaire de clinique/Clinic Manager
McGill University
Montreal, QC
- $66,190 to $99,210 CAD / year
- Full-time
Reporting to the Associate Director of Administration, you will oversee clinical, administrative, and financial operations while providing leadership to a multidisciplinary team. Working…
Added 1 hour ago
C
Director, Facilities Operations and Maintenance – Permanent Full-Time
CHEO
Ottawa, ON
- $75.67 to $89.19 CAD / hour
- Full-time
Reporting to the Chief Capital Planning and Development Officer (CCPDO) and working in close partnership with the Director, Capital Projects, the Director, Facilities Operations and…

Encore Canada

Event Operations Manager- Edmonton Convention Center

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Education: High school diploma
Posting language: English
Posted: Oct 24, 2026

Original job description

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management

Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
Provides direct supervision of team members including scheduling and time keeping.
Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
Ensures that daily equipment sheets are updated and properly completed.
Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
Attends BEO, Pre-Cons, and pre-production meetings as needed.
Delegates tasks as appropriate.

Customer Service

Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.
Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.
Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

Promotes and reinforces a positive working environment centered on Encore core values.
Hire, develop, lead and motivate a talented team of technicians and operational support staff.
Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.
Manage human resource related issues including performance management, salary administration and training and development.
Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.
Registers and recommends team members for additional training opportunities as needed.

Job Requirements

High School Diploma is required. Bachelor’s degree is preferred.
4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).
Experience leading workflow and team members.
Working knowledge of audio-visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Apply About employer

More about this job

Responsibilities

Manage daily event-floor operations, technician workflows, equipment and inventory, scheduling, and billing to ensure services are delivered as specified and on time. Lead and develop operational staff while maintaining excellent client service, supporting revenue growth, and ensuring team and equipment standards are met.

Requirements

A high school diploma is required, and a bachelor’s degree is preferred. Candidates need at least four years of audio-visual and customer service or hospitality experience, including two years of supervisory experience, or completion of Encore’s ADOP; experience leading teams and working with audio-visual equipment in live shows is also required.

Skills

Event Operations Management
Audio-Visual Equipment
Live Show Operations
Team Leadership
Staff Scheduling
Performance Management
Customer Service
Hospitality
Inventory Control
Cost Control
Workflow Management
Upselling
Training and Development
Microsoft Office
Financial Acumen

Visa sponsorship

Not detected in the job text

Keywords

Event Operations
Convention Center
Audio-Visual Equipment
Live Show Environment
Floor Operations
Technician Workflow
Equipment Setup
Inventory Control
Workforce Cost Control
Scheduling
Timekeeping
Billing Review
Quotes
Cost Efficiency
Onsite Upselling
Customer Service
Client Satisfaction
Hospitality
Performance Management
Salary Administration
Staff Training
Professional Development
Microsoft Office
Computer Systems
BEO Meetings
Pre-Production Meetings
Encore ADOP
Safety
Quality Assurance

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