Event Operations Manager- Edmonton Convention Center
- AB, Canada
- Edmonton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Education
- High school diploma
- Posting language
- English
- Posted
Original job description
Position Overview
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.
Key Job Responsibilities
Operations Management
Deliver World Class Service
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.
Key Job Responsibilities
Operations Management
- Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
- Provides direct supervision of team members including scheduling and time keeping.
- Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
- Ensures that daily equipment sheets are updated and properly completed.
- Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
- Attends BEO, Pre-Cons, and pre-production meetings as needed.
- Delegates tasks as appropriate.
- Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.
- Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
- Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.
- Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
- Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
- Promotes and reinforces a positive working environment centered on Encore core values.
- Hire, develop, lead and motivate a talented team of technicians and operational support staff.
- Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.
- Manage human resource related issues including performance management, salary administration and training and development.
- Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.
- Registers and recommends team members for additional training opportunities as needed.
- High School Diploma is required. Bachelor’s degree is preferred.
- 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).
- Experience leading workflow and team members.
- Working knowledge of audio-visual equipment in a live show environment
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs, including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus.
Deliver World Class Service
- Hospitality
- Ownership
- Manages Ambiguity
- Directs Work
- Achieves Goals
- Financial Acumen
- Builds Effective Teams
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
More about this job
Responsibilities
Manage daily event-floor operations, technician workflows, equipment and inventory, scheduling, and billing to ensure services are delivered as specified and on time. Lead and develop operational staff while maintaining excellent client service, supporting revenue growth, and ensuring team and equipment standards are met.
Requirements
A high school diploma is required, and a bachelor’s degree is preferred. Candidates need at least four years of audio-visual and customer service or hospitality experience, including two years of supervisory experience, or completion of Encore’s ADOP; experience leading teams and working with audio-visual equipment in live shows is also required.
Skills
- Event Operations Management
- Audio-Visual Equipment
- Live Show Operations
- Team Leadership
- Staff Scheduling
- Performance Management
- Customer Service
- Hospitality
- Inventory Control
- Cost Control
- Workflow Management
- Upselling
- Training and Development
- Microsoft Office
- Financial Acumen
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Hospitality
- Customer Service & Support
- Trades
- Sales
Keywords
- Event Operations
- Convention Center
- Audio-Visual Equipment
- Live Show Environment
- Floor Operations
- Technician Workflow
- Equipment Setup
- Inventory Control
- Workforce Cost Control
- Scheduling
- Timekeeping
- Billing Review
- Quotes
- Cost Efficiency
- Onsite Upselling
- Customer Service
- Client Satisfaction
- Hospitality
- Performance Management
- Salary Administration
- Staff Training
- Professional Development
- Microsoft Office
- Computer Systems
- BEO Meetings
- Pre-Production Meetings
- Encore ADOP
- Safety
- Quality Assurance