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Added 56 mins ago
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Part-Time Sales Associate - Famous Footwear CAN
Caleres
Montreal, QC · SAINT-LAURENT, QC
- Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Full-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 1 hour ago
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(CAN) Directs Store Delivery Associate
Walmart
Burnaby, BC
- Part-time
Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you coordinate and…
Added 1 hour ago
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Customer Sucess Manager Pricing Reference Services
LSEG
Toronto, ON
- Full-time
As a Customer Success Manager, you'll be at the center of our customer relationships, partnering with business and technical stakeholders to drive adoption, accelerate outcomes, and expand…
Added 2 hours ago
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(CAN) Customer Service Manager
Walmart
Drayton Valley, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 2 hours ago
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(CAN) Pharmacy Assistant
Walmart
Drayton Valley, AB
- Full-time
…team player. They are a key member in the delivery of superior customer…
Added 2 hours ago
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(CAN) Self Checkout Attendant
Walmart
Drayton Valley, AB
- Part-time
Working as a Self‑Checkout Attendant at Walmart Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a…
Added 3 hours ago
GN
Associate, Guest Experience - Part Time
Groupe Nordik
Chelsea, QC
- Part-time
Under the supervision of the Customer Experience Manager, the Guest Experience Associate is responsible for greeting, assisting and advising customers on the thermotherapy cycle and its…
Added 3 hours ago
SI
Sales Associate
Staples Inc.
Winnipeg, MB
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 3 hours ago
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Sales Associate-Print&Services
Staples Retail
North Bay, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 3 hours ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Prince Edward, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 3 hours ago
NB
Wealth associate
National Bank of Canada
Sorel-Tracy, QC
- Full-time
A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to…
Added 3 hours ago
I
Omnichannel Analytics, Pharma
Indegene
Canada
- Full-time
We are seeking an Associate Manager / Manager - Omnichannel Analytics to lead analytics delivery across multiple life sciences brands. This role is responsible for owning insight…
Added 3 hours ago
MU
ADMINISTRATIVE STAFF SPECIALIST I (BAND LEVEL 4)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Reporting to the Manager of Finance and Administration and the Associate Director of Student Engagement and Events, the Administrative Staff Specialist I will play a vital role in providing…
Added 3 hours ago
DS
Warehouse Associate II
DGI Supply Canada
Montreal, QC
- Full-time
…specifications/agreed arrangement in a safe and courteous manner treating the customer with the utmost respect as a representative of the…
Added 3 hours ago
TH
Lot Associate Full-Time - 7180 Winnipeg North
The Home Depot Canada
Winnipeg, MB
- Full-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 3 hours ago
GD
GARAGE - Seasonal Sales Associate - Galeries de Granby
Groupe Dynamite, Inc Garage
Granby, QC
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 4 hours ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 4 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Oshawa, ON
- Part-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 4 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Picton, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 hours ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Picton, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
DS
Warehouse Associate II
DGI Supply
QC · St-Laurent, QC
- Full-time
…specifications/agreed arrangement in a safe and courteous manner treating the customer with the utmost respect as a representative of the…
Added 5 hours ago
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Associate Art Director - Characters | Directeur.trice Artistique Associé.e – Personnages
NBCUniversal
Montreal, QC
- Full-time
NBCUniversal is seeking an experienced Associate Art Director – Characters to lead, define and drive the visual direction and consistency of characters for an ambitious new interactive…
Added 6 hours ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Brantford, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Encore Canada

Event Technical Lead- BMO Center, Calgary

Calgary, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 2-3+ years of audio-visual experience is required.
Posting language: English
Posted: Oct 8, 2026

Original job description

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Work with clients to finalize invoices.
As needed, work within Encore systems and applications.

Job Qualifications

High school diploma required, Associate’s degree is preferred.
2-3+ years of customer service or hospitality experience is preferred.
2-3+ years of audio-visual experience is required.
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality
Manages Complexity

Value People

Collaborates

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

Set up, operate, troubleshoot, and dismantle audiovisual systems for events while ensuring equipment security and compliance with safety procedures. Provide excellent client service, mentor technicians, monitor events, coordinate with staff and vendors, and support upselling and invoice finalization.

Requirements

A high school diploma is required, and an associate degree is preferred; applicants need 2–3 or more years of audiovisual experience, with customer service or hospitality experience preferred. Internal applicants must hold Technical 1-Star Certification, while external applicants must obtain it within 60 days; the role also requires the ability to lift 50 pounds and a valid driver’s license when operating company vehicles.

Skills

Audiovisual Equipment Setup and Operation
Technical Troubleshooting
Customer Service
Hospitality
Team Leadership and Mentoring
Client Communication
Event Monitoring
Equipment Security
Safety Compliance
Systems and Paperwork Accuracy
Vendor Coordination
Upselling
Invoice Finalization
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Systems
Audio-Visual Equipment
Technical 1-Star Certification
Equipment Setup
Equipment Operation
Equipment Breakdown
Troubleshooting
Technical Support
Customer Service
Hospitality
Event Technology
Event Monitoring
Client Communication
Equipment Security
Safety Compliance
Hotel
Convention Center
Vendor Coordination
Upselling
Invoice Finalization
Company Systems
Equipment Sheets
Lifts
Ladders
Driver’s License

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