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Added 2 hours ago
NF
Lead Project Engineer
New Flyer
Winnipeg, MB
- Full-time
…production launch. Will report directly to the Project Engineering…
Added 2 hours ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Toronto, ON
- Full-time
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate…
Added 2 hours ago
BC
Associate, Quantitative Modeling
BMO Capital Markets
Toronto, ON
- Full-time
Writing comprehensive model documentation containing technical details of the model methodology, analysis of test results and other relevant information.
Added 2 hours ago
RI
Freight Forwarder
Recruiting in Motion
NB · New Brunswick, Canada
- $80,000 to $110,000 CAD / year
- Full-time
…U.S. They are looking for an experienced Freight Forwarding Manager to join their growing logistics team in Saint…
Added 2 hours ago
HP
Engineering Manager (Automotive Manufacturing)
HCR Permanent Search
Mississauga, ON
- $140,000 to $155,000 CAD / year
- Full-time
They are seeking an Engineering Manager to lead our Manufacturing Engineering activities and launch teams in a high-volume automotive environment. In this role, you will drive process…
Added 2 hours ago
NL
Facilities Planner
Nanaimo Ladysmith Public Schools - School District 68
Nanaimo, BC
- Full-time
…join our School District and Facilities Team! Reporting to the Manager of Planning and Facilities or designate, the Facilities Planner is responsible for the planning, designing, drafting,…
Added 2 hours ago
CO
Project Manager (Infrastructure & Facilities)
City of Red Deer
Red Deer, AB
- $97,718.4 to $122,148 USD / year
- Full-time
The Project Manager/Engineer reports to the Capital Projects Engineer in the planning and delivery of municipal capital projects and municipal facility upgrades as assigned. This includes…
Added 2 hours ago
AR
Project Manager
Aliant Resources
ON · Peel, ON
- Contract
We are seeking a highly experienced Project Manager with experience managing Salesforce implementation projects, not a Salesforce technical specialist who has some experience in project…
Added 2 hours ago
DC
Application Support Analyst
Dufferin-Peel Catholic District School Board
Mississauga, ON
- Full-time
for the analysis, implementation, training and technical, and
Added 2 hours ago
SI
Regional Sales Representative
SITURA Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Provide Technical Manager/CTO with necessary information from customers in order to produce shop drawings.
Added 2 hours ago
NL
Building Technician
Nanaimo Ladysmith Public Schools - School District 68
Nanaimo, BC
- Full-time
…join our School District and Facilities Team! Reporting to the Manager of Planning and Facilities or designate, the Building Technician is responsible for the planning, designing, drafting,…
Added 2 hours ago
E
Technical Program Manager – Retail Technology
E-Solutions
Vancouver, BC
- Full-time
Principal Technical Program Manager – Retail Technology
Added 2 hours ago
Autonomous Systems Capability Development Manager - P4
OSI Maritime Systems
Burnaby, BC
The Autonomous Systems Capability Development Manager oversees the development, management, and marketing of OSI Maritime Autonomous Capabilities and reports to the Vice President business…
Added 2 hours ago
T
Quality Engineer II
TD
Toronto, ON
- Full-time
Lead, coach, and provide hands-on technical direction to approximately 5-6 Quality Engineers, including automation development, code reviews, troubleshooting, estimation, work allocation,…
Added 2 hours ago
Autonomous Systems Capability Development Manager - P4
OSI Maritime Systems
Burnaby, BC
The Autonomous Systems Capability Development Manager oversees the development, management, and marketing of OSI Maritime Autonomous Capabilities and reports to the Vice President business…
Added 2 hours ago
SM
Senior Project Manager
Solutions Metrix
Montreal, QC
- Full-time
Senior Project Manager - Financial Services Digital Transformation
Added 2 hours ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Saint-Constant, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 2 hours ago
Proposal Manager
Fairbanks Morse Defense
Peterborough, ON
Fairbanks Morse is looking for a Proposal Manager to join our team.
Added 2 hours ago
Employer Liaison/Coach
Talent Acquisition - Achev
Mississauga, ON
…Ontario’s critical skilled trades shortage by providing hands-on technical training, developing employability skills, and offering paid work placements, while promoting diversity and…
Added 2 hours ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Victoria, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 2 hours ago
WE
Senior Manager, HPIbet Product Operations, Platform & Compliance
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Full-time
…Intelligence, Operations, and external partners, the Senior Manager ensures platform initiatives are delivered in accordance with customer, regulatory, technical, operational, and financial…
Added 2 hours ago
NF
Wellness Operations Manager
Nature's Fare Markets
Surrey, BC
- Full-time
Nature’s Fare Markets is seeking a Wellness Operations Manager to provide leadership, governance, and accountability for our nutrition, wellness, and ingredient integrity standards. This…
Added 2 hours ago
B
Chef·fe d'équipe SEO | SEO Team Lead
Bloom
Montreal, QC
- Full-time
Outils d'analyse & Crawl : Maîtrise de Screaming Frog, Ahrefs, Semrush, Google Search Console, Google Analytics 4 (GA4) et Google Tag Manager (GTM).
Added 2 hours ago
B
Directeur·trice SEO | SEO Director
Bloom
Montreal, QC
- Full-time
Web analytics & data : Maîtrise avancée de Google Analytics 4 (GA4), Google Search Console, Google Tag Manager (GTM) et Google Business Profile.
Added 2 hours ago
D
Manager, Programmatic
dentsu
Toronto, ON
- Full-time
…in a team environment and is accountable. As a Programmatic Manager your role is to support and strengthen our team of programmatic buyers and strategists. You'll be the team's go-to…

Encore Canada

Event Technical Lead- BMO Center, Calgary

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 2-3+ years of audio-visual experience is required.
Posting language: English
Posted: Oct 8, 2026

Original job description

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Work with clients to finalize invoices.
As needed, work within Encore systems and applications.

Job Qualifications

High school diploma required, Associate’s degree is preferred.
2-3+ years of customer service or hospitality experience is preferred.
2-3+ years of audio-visual experience is required.
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality
Manages Complexity

Value People

Collaborates

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

Set up, operate, troubleshoot, and dismantle audiovisual systems for events while ensuring equipment security and compliance with safety procedures. Provide excellent client service, mentor technicians, monitor events, coordinate with staff and vendors, and support upselling and invoice finalization.

Requirements

A high school diploma is required, and an associate degree is preferred; applicants need 2–3 or more years of audiovisual experience, with customer service or hospitality experience preferred. Internal applicants must hold Technical 1-Star Certification, while external applicants must obtain it within 60 days; the role also requires the ability to lift 50 pounds and a valid driver’s license when operating company vehicles.

Skills

Audiovisual Equipment Setup and Operation
Technical Troubleshooting
Customer Service
Hospitality
Team Leadership and Mentoring
Client Communication
Event Monitoring
Equipment Security
Safety Compliance
Systems and Paperwork Accuracy
Vendor Coordination
Upselling
Invoice Finalization
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Systems
Audio-Visual Equipment
Technical 1-Star Certification
Equipment Setup
Equipment Operation
Equipment Breakdown
Troubleshooting
Technical Support
Customer Service
Hospitality
Event Technology
Event Monitoring
Client Communication
Equipment Security
Safety Compliance
Hotel
Convention Center
Vendor Coordination
Upselling
Invoice Finalization
Company Systems
Equipment Sheets
Lifts
Ladders
Driver’s License

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