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Added 7 mins ago
S
Seasonal Associate
Sephora
ON · Sarnia-Clearwater, ON
- $19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 37 mins ago
CG
Maintenance Associate - Full Time
Compass Group Canada
Toronto, ON · Etobicoke, ON
- Full-time
Added 52 mins ago
M
Maintenance Associate - Full Time
Maquise
Toronto, ON · ETOBICOKE, ON
- Full-time
Added 52 mins ago
SD
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Shoppers Drug Mart
Windsor, ON
- Full-time
Books appointments for events and manages annual incremental event schedule
Added 1 hour ago
RT
Associate Vice President, Administration - St. Francis Xavier University
Royer Thompson
Antigonish, NS
- Full-time
StFX is seeking an Associate Vice President (AVP), Administration, who can connect people and operations, strengthen planning and advance the University’s academic mission and institutional…
Added 1 hour ago
CN
Director of Facilities & Maintenance
Canadian Niagara Hotels
Niagara Falls, ON
- Full-time
…modern amenities that include: a large selection of unique event and meeting spaces, full-service spas, fitness Centre’s, rooftop pool/indoor pools, indoor waterpark, and super entertaining…
Added 1 hour ago
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Biorepository Technician I
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- Full-time
Associate level (AS) degree in chemical, biological, or medical sciences preferred.
Added 1 hour ago
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Seasonal Associate
Sephora
North Bay, ON
- $19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 1 hour ago
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Vaughan Mills Assistant Manager
Tumi
Vaughan, ON
- Full-time
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Added 1 hour ago
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Retirement and Refund Applications Specialist - Office & Administrative Specialist, Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Associate's degree in Business or Office Technology
Added 1 hour ago
TC
Advancement Administrative Assistant
The Christian Reformed Church in North America
ON
- $26.84 CAD / hour
- Part-time
Associate degree in public relations, administration, or related field, or equivalent work experience.
Added 3 hours ago
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Financial Management Transformation Program Consultant - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
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…bachelor's degree may substitute for one (1) year of experience. An associate's degree may substitute for six months of…
Added 4 hours ago
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Spanish Language Translations Specialist - State Program Administrator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
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Added 10 hours ago
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Saint-Paul, NB · St.-Paul, NB
- Full-time
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Added 10 hours ago
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Azure Data Consultant, Senior Associate
PwC Canada
Toronto, ON
- Full-time
As a Senior Associate, Azure Data Engineer, you will play a key role in designing and building data solutions on Azure. You will work closely with project teams to deliver high-quality data…
Added 10 hours ago
Education Coordinator
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Stratford, ON
Employee discounts on merchandise and event space
Added 11 hours ago
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- Full-time
…home phone or cell phone, or be able to be contacted in the event of an emergency work…
Added 15 hours ago
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Azure Data Consultant, Senior Associate
PwC Canada
Toronto, ON
- Full-time
As a Senior Associate, Azure Data Engineer, you will play a key role in designing and building data solutions on Azure. You will work closely with project teams to deliver high-quality data…
Added 15 hours ago
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Clinical Program Therapist 2 - Substance Use Disorder
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Moose Lake 31A, MB · Moose Lake, MB
- Full-time
An associate’s degree in psychology, Social Work, Counseling, or a related field may substitute for six months, a bachelor’s degree in a previously listed field may substitute for one year,…
Added 17 hours ago
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Specialist, Bilingual Patient Care
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Mississauga, ON
- Full-time
Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
Added 17 hours ago
P
Azure Data Consultant, Senior Associate
PwC
Toronto, ON
- Full-time
As a Senior Associate, Azure Data Engineer, you will play a key role in designing and building data solutions on Azure. You will work closely with project teams to deliver high-quality data…
Added 18 hours ago
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Microsoft Azure Administrator/Developer
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- Full-time
Implement integrations using Azure Integrations Services (including API Management, Logic Apps, Service Bus, Event Grid, Azure Functions, and Key Vault) between applications hosted in the…
Added 18 hours ago
A
Forensic Analyst II
Arete
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- Full-time
Experience analyzing network and operating system log files including Windows Event logs, Unified Audit Logs, Firewall logs, VPN logs, etc.
Added 18 hours ago
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Microsoft Azure Integration Developer
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Encore Canada

Event Technical Lead- Fairmont Chateau Lake Louis

Lake Louise, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2-3+ years of audio-visual experience is required.
Posting language: English
Posted: Sep 25, 2026

Original job description

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Work with clients to finalize invoices.
As needed, work within Encore systems and applications.

Job Qualifications

High school diploma required, Associate’s degree is preferred.
2-3+ years of customer service or hospitality experience is preferred.
2-3+ years of audio-visual experience is required.
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality
Manages Complexity

Value People

Collaborates

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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More about this job

Responsibilities

Set up, operate, troubleshoot, and break down audiovisual equipment for events while ensuring equipment security and compliance with safety procedures. Provide excellent client service, mentor technicians, monitor events, coordinate with staff and vendors, and support upselling and invoice finalization.

Requirements

A high school diploma is required, while an associate degree is preferred; 2–3 or more years of audiovisual experience is required, and 2–3 or more years of customer service or hospitality experience is preferred. Internal applicants must hold Technical 1-Star Certification, while external applicants must achieve it within 60 days; a valid driver’s license and ability to lift 50 pounds are also required where applicable.

Skills

Audiovisual Equipment Setup
Audiovisual Equipment Operation
Equipment Troubleshooting
Technical Problem-Solving
Customer Service
Hospitality
Client Communication
Team Leadership
Mentoring and Coaching
Event Monitoring
Equipment Security
Safety Compliance
Systems and Paperwork Accuracy
Revenue Upselling
Invoice Finalization
Vendor Coordination

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Systems
Audio Equipment
Visual Equipment
Event Technology
Equipment Setup
Equipment Operation
Equipment Breakdown
Technical Troubleshooting
Software Troubleshooting
Technical 1-Star Certification
Customer Service
Hospitality
Event Monitoring
Client Communication
Equipment Security
Safety Compliance
Equipment Sheets
Encore Systems
Upselling
Invoice Finalization
Vendor Coordination
Lifts
Ladders
Driver’s License
Convention Center

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