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Encore Canada

Event Technical Lead- Fairmont Lake Louise

Lake Louise, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 15, 2026
Experience: 2-3+ years of audio-visual experience is required.
Posting language: English
Posted: Oct 16, 2026

Original job description

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Work with clients to finalize invoices.
As needed, work within Encore systems and applications.

Job Qualifications

High school diploma required, Associate’s degree is preferred.
2-3+ years of customer service or hospitality experience is preferred.
2-3+ years of audio-visual experience is required.
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality
Manages Complexity

Value People

Collaborates

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

Set up, operate, troubleshoot, and break down audiovisual systems for hotel events while ensuring equipment security and customer satisfaction. Lead and support other technicians, coordinate with clients and vendors, monitor events, and complete required systems entries, paperwork, and invoices.

Requirements

A high school diploma is required, and an associate degree is preferred; 2–3+ years of audiovisual experience is required, with 2–3+ years of customer service or hospitality experience preferred. Applicants must meet Technical 1-Star Certification requirements, be able to lift 50 pounds, and have a valid driver’s license if operating company vehicles.

Skills

Audiovisual Equipment Setup and Operation
Equipment Troubleshooting
Technical Problem-Solving
Customer Service
Hospitality
Client Communication
Team Leadership and Mentoring
Event Monitoring
Equipment Security
Systems and Paperwork Accuracy
Vendor Coordination
Upselling
Invoice Finalization
Safety Compliance

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Systems
Event Technology
Equipment Setup
Equipment Operation
Equipment Breakdown
Technical Troubleshooting
Audio-Visual Equipment
Equipment Security
Customer Service
Hospitality
Client Communication
Event Monitoring
Technical 1-Star Certification
Company Systems
Systems Entry
Equipment Sheets
Vendor Coordination
Upselling
Invoice Finalization
Safety Compliance
Hotel
Convention Center
Lifts and Ladders
Driver’s License

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