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Encore Canada

Event Technical Specialist - Ottawa Office, Full Time

Ottawa, ON, Canada

Hourly Pay Range: $28.00 - $35.00 · Full-time

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Job details

Pay: Hourly Pay Range: $28.00 - $35.00
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Overview

The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. This position reports to a Project Manager, Operations Manager, Operations Director, Director, Event Technology, Director of Project Management.

Key Job Responsibilities

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
Troubleshoots technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
Understands and fosters the hotel/client relationship.

Training/Staff Development

Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Develops self as subject matter expert in discipline of specialty.
Stays current with technology and industry trends.

Event Supervision

Performs advanced work (pre/during/post event) with operations team members.
Supervises and directs other technicians during an event.

Equipment Maintenance

Assists team with proper security, storage, transportation, and maintenance of equipment.
Performs inventory and forecasting of equipment needs.

Job Qualifications

Bachelor’s Degree is preferred.
3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
3-4 years of customer service or hospitality experience is preferred.
Internal Team Members must meet all Training requirements to be eligible to apply for this role.
Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher.
New Encore team members must validate/complete all Training requirements within 60 days of hire date.
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
Strong customer, client and coworker interface experience and abilities.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality
Manages Complexity

Value People

Collaborates

Hourly Pay Range: $28.00 - $35.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by PSAV based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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More about this job

Responsibilities

Set up, operate, troubleshoot, and break down audiovisual systems for live events while delivering excellent client service and ensuring equipment security and safety. Supervise and mentor technicians, coordinate event solutions with internal teams, and support equipment maintenance, storage, transportation, and inventory planning.

Requirements

Requires at least three years of event technology experience specializing in audio, lighting, projection, or video; three to four years of customer service or hospitality experience is preferred. A bachelor's degree is preferred, along with specified technical training, professional communication skills, the ability to lift 50 pounds, and a valid driver's license when operating company vehicles.

Skills

Audiovisual Equipment Setup
Audiovisual Equipment Operation
Troubleshooting
Live Event Production
Audio
Lighting
Projection
Video
Customer Service
Client Communication
Event Supervision
Technical Training
Equipment Maintenance
Inventory Management
Safety Compliance
Team Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Systems
Live Events
Audio
Lighting
Projection
Video
Event Technology
Equipment Setup
Equipment Operation
Equipment Breakdown
Technical Troubleshooting
Customer Satisfaction
Hospitality
Client Communication
Event Solutions
Event Supervision
Technical Mentoring
Staff Development
Equipment Security
Equipment Maintenance
Equipment Storage
Equipment Transportation
Inventory Management
Equipment Forecasting
Technical 1-Star
Professional 200
Technical Level 300
Safety Compliance
Driver's License
Department of Transportation Requirements

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