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Added 1 min ago
Meat - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Dawson Creek, BC
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 1 min ago
Shop Helper
Tourism Holdings Ltd
Calgary, AB
…purchase. Our mission is to deliver a first-class RV vacation experience, and we pride ourselves on our exceptional customer service and high-quality vehicles. For more than 30 years, we’ve…
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RV Technician
Tourism Holdings Ltd
Toronto, ON
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Talent Acquisition Specialist - FAL
Westerkirk
Mississauga, ON · Calgary, AB
In coordination with the Manager, HR Operations, Vice President, HR and key executives, evaluate recruitment needs and develop resourcing strategies based on operational requirements.
Added 1 min ago
Class 5 Truck Driver
Diabetes Canada / National Diabetes Trust
Dartmouth, NS
Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
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Automotive Inspection Manager
Clutch Technologies Inc.
Toronto, ON
…car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one…
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Support Center Analyst I
eSentire
Waterloo, ON
2+ years of Information Technology experience in a Technical Customer Support role.
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Supervisor, Income
Questrade Financial Group
Toronto, ON
…for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best…
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ORDER PICKER - Non MHE
The Hillman Group, Inc.
Toronto, ON
Pick customer order from stock locations utilizing an RF scanner.
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Back of House Manager
JD Sports / Livestock / Size?
Edmonton, AB
As Back of House Manager, you will own all activity happening in the BOH. This includes managing inbound deliveries, preparing outbound transfers, leading a team, and ensuring inventory…
Added 1 min ago
Services Consultant - Redux
West Coast Reduction Ltd.
Vancouver, BC
…acquiring new customers for all Redux Services and for providing customer service to existing Redux customers. Redux services include used cooking oil recycling, trap grease services,…
Added 1 min ago
MS
Store Manager
Make Space
ON · Dundas, Ontario
- $47,000 to $52,000 CAD / year
- Full-time
We are looking for a Full-Time Store Manager for our Waterdown self-storage facility to join our team! You will be the first point of contact for customers and will be responsible for…
Added 1 min ago
NF
Verification Agent
NorthLake Financial ULC
Barrie, ON
- Full-time
Provide timely, professional support to dealer partners, responding to inquiries with a customer-first approach
Added 1 min ago
QH
Contract Co-Manager
QE Home
North Bay, ON
- Full-time
Join QE Home’s vibrant retail team and take the lead in shaping the guest experience at one of Canada’s most beloved home décor destinations. As a Co-Manager, collaboration, shared…
Added 1 min ago
TI
PRO, Program Coordinator
Touchstone Institute
Toronto, ON
- Contract
→ Updates the Manager regularly on any issues that may affect program timelines and candidate or assessor experience
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P4
Property Administrator
Pier 4 Ltd
Dartmouth, NS
- Full-time
…real estate, a commitment to excellence, and years of industry…
Added 16 mins ago
SP
Front Desk Representative (Overnight, Full-Time)
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Toronto, ON
- Full-time
…Work®, the global authority on workplace culture, employee experience and leadership behaviour, based on what employees say. Great Place to Work® Certification™ is recognized worldwide and…
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P
Quality Technician
Precinmac
Milton, ON
- $20 to $22 CAD / hour
- Full-time
Reports To: Quality Assurance Manager with dotted line to Quality Supervisor
Added 16 mins ago
P
Quality Inspector
Precinmac
Milton, ON
- $19 to $21 CAD / hour
- Full-time
Reports To: Quality Manager with dotted line to Quality Supervisor
Added 16 mins ago
IK
Service Advisor
INLAND KENWORTH US INC
Prince George, BC
- Full-time
Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service…
Added 16 mins ago
FF
Associate Fig Bar Manager | Formula Fig Midtown
Formula Fig
Toronto, ON
- Full-time
The Associate Fig Bar Manager will play a key role in supporting the launch and day-to-day operations of our Midtown Fig Bar. This position supports Fig Bar operations, manages staff,…
Added 16 mins ago
M
Bilingual Client Success Manager
Maple
Toronto, ON
- Full-time
We're looking for a Client Success Manager, Bilingual (French/English) to own a portfolio of client relationships within either our Channel Partnerships team (insurers, benefits…
Added 16 mins ago
OG
Project Manager
Optel Group
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- Full-time
The main responsibility of the Project Manager is to manage all aspects of a project (time, scope and budget) and establish relationships with the client, effectively communicating the…
Added 16 mins ago
LE
Assistant Store Manager
L'Occitane En Provence
Vancouver, BC
- Full-time
As an Assistant Store Manager at L’Occitane Pacific Centre, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely…
Added 16 mins ago
Part Time Tailor
Tailored Brands
Mississauga, ON
Deliver an exceptional customer experience by listening to customer needs and offering personalized solutions.

Encore Canada

Event Technical Supervisor - BMO Center, Calgary

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Experience: 3-5 year of audio visual experience is required
Posting language: English
Posted: Oct 3, 2026

Original job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
Serves as a mentor for new hires.
Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Ensures the equipment sheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred
3-5 years of customer service or hospitality experience is preferred
3-5 year of audio visual experience is required
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
Knowledge of technical theory
Advanced problem solving skills
Experience leading workflow and team members
A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Compensation for this position is determined in accordance with the company's established salary structure.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

Lead daily technical floor operations, including audiovisual equipment setup, operation, troubleshooting, maintenance, and event readiness. Supervise and develop technicians, coordinate workflows and scheduling, and ensure excellent service and communication with clients.

Requirements

Three to five years of audiovisual experience is required, along with knowledge of technical theory, advanced problem-solving skills, and experience leading workflows and team members. A bachelor's degree and three to five years of customer service or hospitality experience are preferred; Technical 1-Star Certification is required for internal applicants and must be achieved by external applicants within 60 days of starting.

Skills

Audiovisual Equipment Operation
Troubleshooting
Customer Service
Team Leadership
Staff Training and Development
Workflow Management
Event Operations
Equipment Maintenance
Inventory Management
Scheduling
Communication
Problem Solving
Safety and Security
Hospitality
Financial Acumen

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Equipment
Technical 1-Star Certification
Event Technology
Event Operations
Equipment Setup
Equipment Operation
Equipment Breakdown
Troubleshooting
Preventative Maintenance
Equipment Security
Physical Inventory
Customer Service
Hospitality
Technician Training
Team Leadership
Workflow Management
Labor Scheduling
Event Equipment Sheets
Banquet Event Orders
Pre-Event Conferences
Hotel and Convention Center
Safety Measures
Driver's License

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