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Added 8 mins ago
FS
Signal Integrity and Power Integrity Designer
Fidus Systems
Canada
- Full-time
…high-speed electronic systems designed by Fidus. You will lead and support SI/PI analysis from early architecture through final validation, working closely with hardware designers, PCB…
Added 8 mins ago
R|
Program Assistant – Cancer Research Program (CRP)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…incumbent provides personalized administrative and lab technical support to program members. The incumbent will be an integral part of the program admin team and will play a central role…
Added 8 mins ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…registration through recruitment, data collection and analysis support, to publication and knowledge translation. The incumbent is expected to work with a high degree of autonomy: setting…
Added 8 mins ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…underserved communities (e.g. disseminating information and communications materials to partners and contacts, collaboratively organizing presentations, regularly following up with emails…
Added 38 mins ago
J
Mi’kmaw Language Coordinator
Jobbe
NL · Newfoundland and Labrador, Canada
- Contract
…across the organization with Mi’kmaq Language translation and support and assist with the inclusion of Mi’kmaw language in other QFN initiatives where…
Added 38 mins ago
J
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Jobbe
NS · Nova Scotia, Canada
- Part-time
Read and action store communications on in-store web
Added 1 hour ago
UR
Administrative Assistant, Commercial Real Estate
Urban Reform Realty Inc., Brokerage
Montreal, QC
- Full-time
…data entry, document management and general administrative support, with an additional component of marketing and communications…
Added 1 hour ago
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CNC Operator II - Entry-US
WIDIA
Belleville, ON
- Full-time
Complete all necessary documentation, electronic data entries and communications accurately and timely.
Added 2 hours ago
B
Building Electrical Designer
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Communications and low-voltage systems (as applicable)
Added 2 hours ago
PF
Fisheries - Deck Hand
Potlotek First Nation
NS · Chapel Island, Nova Scotia
- Full-time
All business communications, whether verbal, visual, or written, whether for internal or external use, will be professional in tone and content and according to any applicable and existing…
Added 4 hours ago
Field Clinical Specialist
Terumo
Vaughan, ON
Develop and maintain clinical communications to support, document and drive appropriate product utilization.
Added 4 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Responsible to consistently and effectively communicate the company objectives to all Store management teams through organized and scheduled conference calls and email communications.
Added 4 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
- Other
…through organized and scheduled conference calls and email communications. ∙ Establish a process to ensure that Stores have accountability to expectations on a consistent and timely…
Added 5 hours ago
S
Program Assistant, Infection Control - IPAC
Sanya’k̓ula
Burnaby, BC
- Full-time
…accountable for providing confidential administrative and secretarial support for a program/department, following administrative policies and procedures and organizes the day-to-day…
Added 6 hours ago
NB
Expert Trust Services - Estate settlement
National Bank of Canada
Montreal, QC
- Full-time
Participate in client communications and meetings to provide the required legal explanations and contribute to a distinctive client experience.
Added 6 hours ago
B
Rider Relations Advisor, Response Team
BRP
Sherbrooke, QC
- Full-time
Find, negotiate, and propose creative solutions to customers' complex problems through discussions and written communications.
Added 9 hours ago
YO
EarlyON Supervisor Quality and Experience
YMCA of Three Rivers
Kitchener, ON · ON
- Up to $75,000 CAD / year
- Contract
We are excited to introduce a new Supervisor, Quality and Experience role to support the ongoing growth and excellence of our EarlyON programs. This leadership position is dedicated to…
Added 9 hours ago
IC
Commercial Service and Installation Technician
Intek Communications Inc.
Toronto, ON
- Full-time
Intek Communications Inc is looking to fill the position of Commercial Service and Installation Technician, under the direction of the Regional Manager. The Commercial Service and…
Added 9 hours ago
EI
Stratège en contenu et référencement (Bilingue)
EBlock Inc.
Canada
- $49,000 to $52,000 CAD / year
- Full-time
The primary duty of this role is to support a Senior SEO & Content Strategist in executing a variety of content writing & SEO strategy tasks offered through add-on SEO packages that our…
Added 9 hours ago
DC
Associate, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $45,000 to $50,000 CAD / year
- Full-time
Bachelor’s degree in Business, IT, Communications or related field with 1-3 years of experience in client support or IT support
Added 9 hours ago
DC
Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client…
Added 10 hours ago
Data Governance Specialist
Mariner
NS
…to develop governance frameworks, improve data quality, and support effective data-driven…
Added 10 hours ago
FH
RN/RPN, Toxic Drug Response and Priority Populations (TDRPP) | Safepoint Supervised Consumption Site , Surrey
Fraser Health
Surrey, BC
- Part-time
If you're ready to join a team dedicated to providing care and support, apply now! Together, we can make a significant difference in the lives of individuals and families, empowering them…
Added 10 hours ago
K
Engagement Analyst (12 Month Contract)
KPMG
ON · Toronto, Ontario
- Full-time
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 10 hours ago
PA
Specialist, Training and Content
Porter Airlines Inc.
Toronto, ON
- Full-time
Create clear and practical communications that help Customer Support team members understand changes and what they need to do differently.

Encore Canada

Event Technical Supervisor - BMO Center, Calgary

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Experience: 3-5 year of audio visual experience is required
Posting language: English
Posted: Oct 3, 2026

Original job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
Serves as a mentor for new hires.
Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Ensures the equipment sheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred
3-5 years of customer service or hospitality experience is preferred
3-5 year of audio visual experience is required
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
Knowledge of technical theory
Advanced problem solving skills
Experience leading workflow and team members
A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Compensation for this position is determined in accordance with the company's established salary structure.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

Lead daily technical floor operations, including audiovisual equipment setup, operation, troubleshooting, maintenance, and event readiness. Supervise and develop technicians, coordinate workflows and scheduling, and ensure excellent service and communication with clients.

Requirements

Three to five years of audiovisual experience is required, along with knowledge of technical theory, advanced problem-solving skills, and experience leading workflows and team members. A bachelor's degree and three to five years of customer service or hospitality experience are preferred; Technical 1-Star Certification is required for internal applicants and must be achieved by external applicants within 60 days of starting.

Skills

Audiovisual Equipment Operation
Troubleshooting
Customer Service
Team Leadership
Staff Training and Development
Workflow Management
Event Operations
Equipment Maintenance
Inventory Management
Scheduling
Communication
Problem Solving
Safety and Security
Hospitality
Financial Acumen

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Equipment
Technical 1-Star Certification
Event Technology
Event Operations
Equipment Setup
Equipment Operation
Equipment Breakdown
Troubleshooting
Preventative Maintenance
Equipment Security
Physical Inventory
Customer Service
Hospitality
Technician Training
Team Leadership
Workflow Management
Labor Scheduling
Event Equipment Sheets
Banquet Event Orders
Pre-Event Conferences
Hotel and Convention Center
Safety Measures
Driver's License

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