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Added 56 mins ago
BG
Process Engineer, Production
BV GLAZING
Concord, ON
- $85,000 to $95,000 CAD / year
- Full-time
The Process Engineer will work closely with Operations, Maintenance, Quality, Supply Chain, Safety, and Product Development teams to analyze manufacturing processes, identify improvement…
Added 56 mins ago
FA
Operations Coordinator
Flair Airlines Ltd.
Toronto, ON
- Full-time
Join the SOCC team at Flair as an Operations Coordinator, a detail-oriented and operationally driven professional supporting the efficient execution of day-to-day airline operations.…
Added 56 mins ago
FA
Maintenance Control Supervisor
Flair Airlines Ltd.
Toronto, ON
- Full-time
Support the Senior Manager, Maintenance Operations, during the Maintenance Control Manager’s absence, maintaining continuity of MCC operations and supporting operational decision-making.
Added 56 mins ago
BB
Seasonal Merchandiser
Bloomstar Bouquet
Fredericton, NB
- Temporary
…merchandising products, freshness rotation; display set up and maintenance, cooler stocking/rotation, storage room organization and movement of product from storage to the sales…
Added 1 hour ago
SL
Area Manager - West Toronto
Strathmore Landscape Contractors
Toronto, ON
- Temporary
The Area Manager’s overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, and manage the reciprocal relationship between staff and…
Added 1 hour ago
SL
Area Manager
Strathmore Landscape Contractors
Balzac, AB · Nisku, AB
- Temporary
The Area Manager is responsible for planning, coordinating, and monitoring winter maintenance operations across multiple commercial sites in the Calgary area. This role focuses on service…
Added 1 hour ago
Independent Subcontractor - Greater Toronto Area, ON
Alpine Recruitment and Talent Attraction
Toronto, ON
Maintain contact with Operations/ Site Manager if there are any issues, notes, or necessary information to relay
Added 1 hour ago
SE
Field Service Technician
Schneider Electric
Calgary, AB
- Full-time
Instructing customers and sales personnel in the operation and maintenance of equipment;
Added 1 hour ago
FH
Patient Care Coordinator, Mental Health & Substance Use Services (MH&SUS), Inpatient Psychiatry Unit - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Full-time
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health and working collaboratively and in…
Added 1 hour ago
FH
Licensed Practical Nurse, Full Scope - Abbotsford Regional Hospital and Cancer Centre
Fraser Health
Abbotsford, BC
- Full-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 1 hour ago
HS
Shipper/Receiver
Hercules SLR
AB · Edmonton, AB
- Full-time
Communicates directly with the Branch Manager on any department requirements for training, supplies or maintenance
Added 2 hours ago
K
Maintenance Mechanic / Millwright (Night Shift)
Knoll
Toronto, ON
- Full-time
Ensure all production and safety related issues are communicated to the Maintenance WTL/Manager and appropriate Operations WTL
Added 2 hours ago
ST
Director of Public Works ($115K-$130K/ yr + $26K NRD + Relocation Assistance)
Scout Talent
BC · British Columbia, Canada
- $115,000 to $130,000 CAD / year
- Full-time
Lead essential public works operations and strengthen the services that keep the growing community of Taloyoak moving
Added 3 hours ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 3 hours ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
Supervise Team Member(s) including directing activities, establishing goals and objectives, performance evaluation and communicating vision for operations and maintenance; supervise…
Added 3 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Supervise Team Member(s) including directing activities, establishing goals and objectives, performance evaluation and communicating vision for operations and maintenance; supervise…
Added 3 hours ago
Sales Associate-Retail
Roots
London, ON
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 4 hours ago
ST
Director of Public Works ($115K-$130K/ yr + $26K NRD + Relocation Assistance)
Scout Talent
NU · Nunavut, Canada
- $115,000 to $130,000 CAD / year
- Full-time
Lead essential public works operations and strengthen the services that keep the growing community of Taloyoak moving
Added 4 hours ago
I
Process/Project Engineer
Innophos
Port Maitland, ON
- $90,000 to $105,000 CAD / year
- Full-time
The Process/Project Engineer is primarily responsible for project development, estimation, planning, and execution. In addition, they are responsible for conducting engineering studies…
Added 4 hours ago
SP
General Manager – Print & Sign Shop
Sage Print & Sign Ltd.
Edmonton, AB
- Full-time
The General Manager will be responsible for the day-to-day performance of the business, including staff leadership, production scheduling, customer service, quoting, quality control, sales…
Added 4 hours ago
4S
Property Manager
4Sight Search Solutions Inc.
Guelph, ON
- Full-time
Ensure maintenance standards through personal inspections of both interior and exterior of property and projects.
Added 4 hours ago
AI
HVAC/R Working Foreman
Ainsworth Inc
Sudbury, ON · Greater Sudbury, ON
- Full-time
The HVAC/R Working Foreperson will report directly to the Regional Operations Manager and will support a team of Service Technicians within the Ontario Region. The specific responsibilities…
Added 4 hours ago
AI
Electromechanical Operations Manager
Ainsworth Inc
Mississauga, ON
- Full-time
As the Operations Manager your responsibility is to oversee and manage, day to day operations of the electromechanical and operational support teams. The Manager will ensure efficient,…
Added 4 hours ago
AI
HVAC Services Supervisor
Ainsworth Inc
Winnipeg, MB
- Full-time
Collaborate with HVAC Regional Supervisors, Operations & Ainsworth support teams on contractual and service / maintenance issues to ensure client needs are met
Added 4 hours ago
AI
Manager, Performance Analytics & Insights
Ainsworth Inc
Mississauga, ON
- Full-time
The Manager, Performance Analytics & Insights is responsible for leading the Technical Services analytics function and advancing GDI Ainsworth's operational reporting capabilities. This…

Encore Canada

Event Technical Supervisor - BMO Center, Calgary

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Experience: 3-5 year of audio visual experience is required
Posting language: English
Posted: Oct 3, 2026

Original job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
Serves as a mentor for new hires.
Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Ensures the equipment sheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred
3-5 years of customer service or hospitality experience is preferred
3-5 year of audio visual experience is required
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
Knowledge of technical theory
Advanced problem solving skills
Experience leading workflow and team members
A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Compensation for this position is determined in accordance with the company's established salary structure.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

Lead daily technical floor operations, including audiovisual equipment setup, operation, troubleshooting, maintenance, and event readiness. Supervise and develop technicians, coordinate workflows and scheduling, and ensure excellent service and communication with clients.

Requirements

Three to five years of audiovisual experience is required, along with knowledge of technical theory, advanced problem-solving skills, and experience leading workflows and team members. A bachelor's degree and three to five years of customer service or hospitality experience are preferred; Technical 1-Star Certification is required for internal applicants and must be achieved by external applicants within 60 days of starting.

Skills

Audiovisual Equipment Operation
Troubleshooting
Customer Service
Team Leadership
Staff Training and Development
Workflow Management
Event Operations
Equipment Maintenance
Inventory Management
Scheduling
Communication
Problem Solving
Safety and Security
Hospitality
Financial Acumen

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Equipment
Technical 1-Star Certification
Event Technology
Event Operations
Equipment Setup
Equipment Operation
Equipment Breakdown
Troubleshooting
Preventative Maintenance
Equipment Security
Physical Inventory
Customer Service
Hospitality
Technician Training
Team Leadership
Workflow Management
Labor Scheduling
Event Equipment Sheets
Banquet Event Orders
Pre-Event Conferences
Hotel and Convention Center
Safety Measures
Driver's License

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