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Added 13 mins ago
RG
Merchandiser Supervisor
Rainbow Greenhouses Inc.
Vernon, BC · West Kelowna, BC · Kelowna, BC
- Full-time
Position: Merchandiser Supervisor – Home Depot Program
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AD
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Active Dynamics Group
Toronto, ON
- Full-time
SUMMARY: This position reports to the Supervisor of the department. The incumbent ensures both the correct set up and operation of their own equipment including the organization of tooling…
Added 29 mins ago
VH
RN/RPN - Child & Family Program (Central West)
VHA Home HealthCare
Mississauga, ON
- Part-time
Inform the nursing supervisor of any client activities, relevant concerns, or changes in the client’s condition or care plan, and submit appropriate documentation to the case coordinator.
Added 29 mins ago
ZG
Maintenance Supervisor
Zillion Group Solutions
Head, Clara and Maria, ON · Head, Clara and Maria
- Full-time
Added 29 mins ago
S
Dietary Aide - Food Services - Casual - 2026-17477 (2026-17477)
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Added 29 mins ago
RP
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Rudding Park
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- Internship
As a Turndown Supervisor, you will ensure that the Turndown service to our guests at the highest standard.
Added 29 mins ago
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Intermediate Clerk - Food Services - Casual 2026-18604 (2026-18604)
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Additional tasks as assigned by Manager/Supervisor.
Added 29 mins ago
CA
abattoir supervisor
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- Full-time
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ASSOCIÉ(E) AUX VENTES - quicaillerie (Temps partiel) disponible en tout temps
The Home Depot Canada
Montreal, QC
- Part-time
Added 29 mins ago
UO
Continuing, full-time, Grounds Worker II
University of Victoria
Victoria, BC
- Full-time
Reporting to either the Grounds Supervisor, Horticulture or Grounds Supervisor, Landscape and Sport Fields, or delegate, the General Worker 2 performs routine, skilled and semi-skilled…
Added 29 mins ago
FT
Territory Manager - North Alberta
Fast Tire Co
AB · Edmonton, AB
- Full-time
…perform any other related duties as requested by their immediate supervisor, in accordance with all internal procedures and…
Added 29 mins ago
TO
Cook (Casual)
THE ONEILL CENTRE
Niagara-on-the-Lake, ON
- Part-time
Cook reports to Food Services Manager/ Food Services Supervisor and is expected to demonstrate commitment to resident safety by providing high-quality care in accordance with the…
Added 43 mins ago
MU
FACILITIES SERVICES TECHNICIAN (BAND LEVEL 3)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Reporting to the Laboratory Services Supervisor, the Facilities Services Technician (FST) is responsible, on an after-hours shift basis (nights, weekends, holidays, University closures),…
Added 1 hour ago
CP
gas station supervisor
Centex Petroleum
Fort St. John, BC
- Full-time
Added 1 hour ago
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Service team Member
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Kelowna, BC
- Part-time
If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable…
Added 1 hour ago
Charge Laboratory Technologist
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Laboratory Supervisor/Manager/Director or Designate, the Charge Medical Laboratory Technologist is responsible for the daily operation of their section of…
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Facility Patient Care Manager
Winnipeg Regional Health Authority
Winnipeg, MB
Department / Unit: Nursing Supervisor - Adults
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Food Service Worker Full Time
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Resolve customer concerns and relays relevant information to supervisor.
Added 1 hour ago
C
Food Service Worker Part Time
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BM
Class 1 Operator
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Follow instructions for tasks assigned by Dispatch or Supervisor.
Added 1 hour ago
BM
Class 3 Operator
Birch Mountain Enterprises
Fort McMurray, AB
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Follow instructions for tasks assigned by Dispatch or Supervisor.
Added 2 hours ago
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Industrial Mechanic (Millwright), Shovel and Drill Maintenance
Elk Valley Resources
Elkford, BC
- Full-time
Reporting to the Shovel and Drill Supervisor, Industrial Mechanics (Millwrights) in our maintenance departments are responsible for inspect, troubleshoot and diagnose the root causes of…
Added 2 hours ago
EV
Red Seal Mobile Crane Operator - Temporary Opportunity
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Elkford, BC
- Full-time
Reporting to the Supervisor, Maintenance, the Crane Operator is responsible for safely operating the Crane to provide operational support in an open pit coal mine by relocating and…
Added 2 hours ago
MU
Dental Assistant
McGill University
Montreal, QC
- Full-time
Under the direction of the immediate supervisor, assists staff and students in the treatment of patients. Assists in the instruction of dental students. Prepares and sets up instruments and…
Added 2 hours ago
A
Personal Support Worker Reg FT [RBR PSW E A21 1.00] AgeCare Brant
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- Full-time
Assists in the monitoring of care given to residents ensuring it is in accordance with the established plan of care by observing residents and reporting findings to immediate supervisor.

Encore Canada

Event Technical Supervisor - BMO Center, Calgary

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Experience: 3-5 year of audio visual experience is required
Posting language: English
Posted: Oct 3, 2026

Original job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
Serves as a mentor for new hires.
Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Ensures the equipment sheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred
3-5 years of customer service or hospitality experience is preferred
3-5 year of audio visual experience is required
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
Knowledge of technical theory
Advanced problem solving skills
Experience leading workflow and team members
A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Compensation for this position is determined in accordance with the company's established salary structure.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

Lead daily technical floor operations, including audiovisual equipment setup, operation, troubleshooting, maintenance, and event readiness. Supervise and develop technicians, coordinate workflows and scheduling, and ensure excellent service and communication with clients.

Requirements

Three to five years of audiovisual experience is required, along with knowledge of technical theory, advanced problem-solving skills, and experience leading workflows and team members. A bachelor's degree and three to five years of customer service or hospitality experience are preferred; Technical 1-Star Certification is required for internal applicants and must be achieved by external applicants within 60 days of starting.

Skills

Audiovisual Equipment Operation
Troubleshooting
Customer Service
Team Leadership
Staff Training and Development
Workflow Management
Event Operations
Equipment Maintenance
Inventory Management
Scheduling
Communication
Problem Solving
Safety and Security
Hospitality
Financial Acumen

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Equipment
Technical 1-Star Certification
Event Technology
Event Operations
Equipment Setup
Equipment Operation
Equipment Breakdown
Troubleshooting
Preventative Maintenance
Equipment Security
Physical Inventory
Customer Service
Hospitality
Technician Training
Team Leadership
Workflow Management
Labor Scheduling
Event Equipment Sheets
Banquet Event Orders
Pre-Event Conferences
Hotel and Convention Center
Safety Measures
Driver's License

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