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Added 13 mins ago
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Driver
Brenntag
Calgary, AB · Canada/Calgary
- Full-time
Completes other tasks and special projects as assigned by the Operations Manager
Added 13 mins ago
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Executive Assistant
BMO
Toronto, ON · FCP
- Full-time
…ensuring the seamless coordination of executive priorities, daily operations, and business activities. Delivers a broad range of office management and administrative services while…
Added 13 mins ago
BP
First Line Manager, Quality NDE (Temporary/Term)
Bruce Power
Bruce Power
- Full-time
In support of achieving excellence and business results through safe, reliable operations, our Quality Division is currently hiring a FLM Quality NDE (First Line Manager, Quality- Non…
Added 13 mins ago
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Manager Royal University Hospital, Jim Patterson Children's Hospital, Saskatoon City Hospital Genera
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, Medicine 3000/1000 is a key leader in Saskatchewan health care, partnering with system leaders to achieve our provinces healthcare goals. Reporting to the…
Added 13 mins ago
AP
DRIVER
AFD Petroleum
Edmonton, AB
- Full-time
Added 13 mins ago
EB
Store Manager - Le Labo- Full time - Vancouver, CA
ELC Beauty LLC
Vancouver, BC
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 13 mins ago
SALES LEAD/KEY HOLDER - CALL IT SPRING - ORCHARD PARK
The Aldo Group Inc / Le Groupe Aldo Inc.
Kelowna, BC
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 13 mins ago
Content Operations Coordinator
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting into the Product Content Manager, the Content Operations Coordinator is responsible for supporting the planning, organization and execution of content initiatives across APS…
Added 28 mins ago
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Manager Health Services Unity
HealthCareersInSask.ca
Unity, SK
- Full-time
Job Description: The Manager, Health Services, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 28 mins ago
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Warehouse Supervisor (Night Shift)
Silver Hills Bakery
Abbotsford, BC
- $85,000 to $105,000 CAD / year
- Full-time
Position: Warehouse Supervisor (Night) Reports to: Operation Excellence Manager
Added 28 mins ago
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Software Engineer
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
We are looking for a Software Engineer to help modernize factory operations through software, connected systems, and reliable data. You will build and improve applications that support…
Added 28 mins ago
MP
Production Operator
Mauser Packaging Solutions
Burlington, ON
- Full-time
Performs other duties as required by Supervisor or Manager
Added 28 mins ago
Field Operations / Agronomy Operations Intern (Portage La Prairie)
Simplot
Portage la Prairie, MB
This role will work for and support Group Field Operations Raw Procurement Manager, Field Representative, and Raw Planner/Scheduler in the area of supporting the procurement of potatoes and…
Added 28 mins ago
RL
System Administrator
Resource Label Group
Toronto, ON
- Full-time
…site(s). They are responsible for day-to-day infrastructure operations, resolving L3 escalations from the MSP, and executing changes under the direction of the Infrastructure Manager or a…
Added 28 mins ago
ML
Maintenance Supervisor
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Maintenance Supervisor reports directly to Maintenance Manager. Working closely with other team members, the Maintenance Supervisor strives to maximize facility up time and daily…
Added 28 mins ago
SH
Warehouse Supervisor (Night Shift)
Silver Hills
Abbotsford, BC
- $85,000 to $105,000 CAD / year
- Full-time
Position: Warehouse Supervisor (Night) Reports to: Operation Excellence Manager
Added 43 mins ago
HP
Maintenance Associate
Hazelview Properties
Halifax, NS
- Full-time
Maintenance Associates report to the Regional Manager or Property Manager and contribute to the successful operations of our apartment complexes and to the overall success of Hazelview…
Added 43 mins ago
HG
Buyer
Hypertec Group
Montreal, QC
- Full-time
Hypertec is seeking a Buyer to join our HCM-Supply Chain Operations team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.
Added 43 mins ago
AP
Freight Coordinator
AMZ Prep
Remote, Canada
- Full-time
- Remote
We’re looking for a Freight Account Manager to manage and grow an assigned book of freight customers. This role goes beyond coordinating loads - you’ll take ownership of customer…
Added 43 mins ago
FL
Assistant Manager
Foot Locker
Oshawa, ON
- Full-time
The Assistant Manager (AM) is a key store leader who helps bring sneaker culture to life by leading with energy, ownership, and purpose. This role supports the Store Manager in driving…
Added 43 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
BC · British Columbia, Canada
- Full-time
To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services,…
Added 43 mins ago
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Seasonal Sales Associate (Polo Park)
Knix
Winnipeg, MB
- $17.9 CAD / hour
- Temporary
Escalate any issues or opportunities as required to the Manager on Duty.
Added 43 mins ago
ML
Energy Management Specialist
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Reporting to the Continuous Improvement Manager, the Energy Management Specialist will implement conservation measures, monitor energy consumption and seek out opportunities for increasing…
Added 43 mins ago
OF
Kitchen Manager
Opaa! Food Management
Subdivision C
- Internship
The Kitchen Manager is responsible for directing the day-to-day operation of the kitchen to ensure Opaa! standards are met and maintained, and the kitchen is compliant with all safety and…
Added 43 mins ago
BH
Client Administration Analyst
Berkshire Hathaway Group Reinsurance Division
Toronto, ON
- Full-time
…and partner with the Divisional Reinsurance Administration Manager to resolve…

Encore Canada

Event Technical Supervisor - BMO Center, Calgary

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 3-5 year of audio visual experience is required
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
Serves as a mentor for new hires.
Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Ensures the equipment sheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred
3-5 years of customer service or hospitality experience is preferred
3-5 year of audio visual experience is required
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
Knowledge of technical theory
Advanced problem solving skills
Experience leading workflow and team members
A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Compensation for this position is determined in accordance with the company's established salary structure.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

Leads daily technical floor operations, including audiovisual equipment setup, operation, troubleshooting, maintenance, and event readiness. Provides excellent client service while directing, training, and supporting technicians and coordinating workflows, equipment security, and operational needs.

Requirements

Three to five years of audiovisual experience is required, along with knowledge of technical theory, advanced problem-solving skills, and experience leading workflows and team members. A bachelor's degree and three to five years of customer service or hospitality experience are preferred; internal applicants must hold Technical 1-Star Certification, while external applicants must achieve it within 60 days of starting.

Skills

Audiovisual Equipment Operation
Troubleshooting
Customer Service
Client Communication
Team Leadership
Staff Training and Development
Workflow Management
Event Operations
Scheduling
Equipment Maintenance
Inventory Management
Problem Solving
Safety and Security
Hospitality
Team Building
Financial Acumen

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Equipment
Technical 1-Star Certification
Technical Theory
Equipment Setup
Equipment Operation
Equipment Breakdown
Troubleshooting
Event Technology
Event Operations
Customer Service
Hospitality
Client Communication
Staff Training
Team Leadership
Workflow Management
Labor Scheduling
Equipment Sheets
Preventative Maintenance
Physical Inventory
Equipment Security
Safety Measures
Banquet Event Orders
Pre-Event Conferences
Hotel and Convention Center
Lifts and Ladders
Driver's License

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