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Added 2 mins ago
C
Food Service Supervisor Full Time
Cook
Timmins, ON
- Full-time
Added 2 mins ago
SC
shift supervisor - Store# 54228, 8656 YONGE STREET
Starbucks Coffee Company
Richmond Hill, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 17 mins ago
SA
Server - Spinnakers at Victoria Airport
SSP America
Sidney, BC
- Full-time
Perform general cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards
Added 47 mins ago
AA
Warehouse Officer – Fixed-Term Contract, Fly In Fly Out – Gahcho Kué Mine, Northwest Territories
Anglo American / De Beers Group
NT · Gahcho Kué Mine, Northwest Territories
- Contract
…Fixed-Term Contract to June 2027. Reporting to the Warehouse Supervisor, this position is responsible for the safe and effective receipt, storage, retrieval and issuing of goods and…
Added 1 hour ago
Customer Service Agent
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Added 1 hour ago
CPIC Clerk
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Ability to acquire and maintain an RCMP enhanced reliability security clearance is required.
Added 1 hour ago
General Labourer
Regional Municipality of Wood Buffalo
Fort McMurray, AB
…The incumbent receives verbal and written instructions from a supervisor or lead designate, and work is monitored or checked in progress and upon completion to ensure that instructions are…
Added 1 hour ago
JT
Lead Carpenter
JL Talent Solutions
Trent Hills, ON
- Full-time
Coordinate with the Site Supervisor and other team members to keep work moving according to project priorities.
Added 1 hour ago
CC
Laundry Supervisor Part Time
Compass Canada
Saskatoon, SK
- Part-time
Assign designated keys, radios and beepers to assigned staff. Maintain accurate record of such assignments and ensure security of keys.
Added 1 hour ago
MD
Facilities and Operations Leader - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Building security and alarm monitoring providers.
Added 1 hour ago
ML
FSQA Supervisor (Afternoons)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
As a key leader on the FSQA team, the FSQA Supervisor is responsible for ensuring the Quality Assurance and Food Safety programs and protocols are executed effectively at the facility. By…
Added 1 hour ago
AU
Security Guard
Allied Universal
Ottawa, ON
- $19 CAD / hour
- Full-time
Allied Universal is currently hiring Mobile Security Supervisors to provide professional, front-line security services for a prestigious financial institution. As a Mobile Security…
Added 1 hour ago
AU
Security Guard - Concierge
Allied Universal
AB · Edmonton, AB
- $19 CAD / hour
- Full-time
Follow site post orders, security procedures, and instructions from the Site Supervisor or Manager.
Added 1 hour ago
VS
IT Supervisor – Infrastructure, Security & Compliance
Vancouver School Board
Vancouver, BC
- Full-time
As a member of the Learning and Information Technology (LIT) Division, the IT Supervisor Infrastructure & Compliance is responsible for leading the network, security, and compliance…
Added 1 hour ago
Haul Truck Operator- CNUL
Fort McKay Group of Companies
Fort McMurray, AB
Accept instructions from the Team Lead and/or Shift Supervisor as directed, and adjust work and strategy according to changing conditions, policies, and procedures as needed.
Added 1 hour ago
Registered Practical Nurse (RPN)
Albright Manor
Beamsville, ON
…enforce the importance and practice of confidentiality and security of resident information with the…
Added 1 hour ago
SH
Communications Clerk
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…
Added 2 hours ago
CG
Security Guard (Temporary) - Markham
Commissionaires Great Lakes
Markham, ON
- Full-time
…others committed to the well being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the…
Added 2 hours ago
OD
Production Supervisor (PM Shift: 3pm-11:30pm)
One Degree Organic Foods
Mission, BC
- $69,000 to $84,000 CAD / year
- Full-time
As a Production Supervisor you will play a key role in contributing to the continued success of One Degree Organics. You will be working in a fast-paced and dynamic production work…
Added 2 hours ago
SC
shift supervisor - Store# 74059, 189 PAUL STREET
Starbucks Coffee Company
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 hours ago
SC
shift supervisor - Store# 66680, ARMSTRONG
Starbucks Coffee Company
Armstrong, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 hours ago
SC
shift supervisor - Store# 67662, CLEARVIEW DT
Starbucks Coffee Company
Red Deer, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 hours ago
SC
shift supervisor - Store# 58574, 110 SHUTTLEWORTH DRIVE
Starbucks Coffee Company
Ottawa, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 hours ago
F
Sorter
FluksAqua
AB · Edmonton, AB
- Contract
Advises Lead Hand/ Supervisor when production targets will not be met and provide explanation of shortfalls and actively participate in the development of productivity improvement…
Added 2 hours ago
Communications Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…

Encore Canada

Event Technical Supervisor - BMO Center, Calgary

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 3-5 year of audio visual experience is required
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
Serves as a mentor for new hires.
Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Ensures the equipment sheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred
3-5 years of customer service or hospitality experience is preferred
3-5 year of audio visual experience is required
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
Knowledge of technical theory
Advanced problem solving skills
Experience leading workflow and team members
A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Compensation for this position is determined in accordance with the company's established salary structure.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

Leads daily technical floor operations, including audiovisual equipment setup, operation, troubleshooting, maintenance, and event readiness. Provides excellent client service while directing, training, and supporting technicians and coordinating workflows, equipment security, and operational needs.

Requirements

Three to five years of audiovisual experience is required, along with knowledge of technical theory, advanced problem-solving skills, and experience leading workflows and team members. A bachelor's degree and three to five years of customer service or hospitality experience are preferred; internal applicants must hold Technical 1-Star Certification, while external applicants must achieve it within 60 days of starting.

Skills

Audiovisual Equipment Operation
Troubleshooting
Customer Service
Client Communication
Team Leadership
Staff Training and Development
Workflow Management
Event Operations
Scheduling
Equipment Maintenance
Inventory Management
Problem Solving
Safety and Security
Hospitality
Team Building
Financial Acumen

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Equipment
Technical 1-Star Certification
Technical Theory
Equipment Setup
Equipment Operation
Equipment Breakdown
Troubleshooting
Event Technology
Event Operations
Customer Service
Hospitality
Client Communication
Staff Training
Team Leadership
Workflow Management
Labor Scheduling
Equipment Sheets
Preventative Maintenance
Physical Inventory
Equipment Security
Safety Measures
Banquet Event Orders
Pre-Event Conferences
Hotel and Convention Center
Lifts and Ladders
Driver's License

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