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Added 4 mins ago
W
(CAN) Assistant General Manager
Walmart
Mississauga, ON
- Full-time
Reporting to the General Manager, this position is responsible for directing the site operations managers in the overall fulfillment of distribution center (DC) operations. Ensures…
Added 4 mins ago
Resident Manager 2-Person Team (Peterborough)
Realstar
Peterborough, ON
We are currently seeking a Resident Manager to live and work at our property in Peterborough. This position would require you to live on-site and work four weekdays each week, every second…
Added 4 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
…500,000 employees globally, TP combines high-performing on-site infrastructure with cutting-edge remote delivery models, providing support across 300 languages and dialects. Consistently…
Added 4 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
…500,000 employees globally, TP combines high-performing on-site infrastructure with cutting-edge remote delivery models, providing support across 300 languages and dialects. Consistently…
Added 4 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
…500,000 employees globally, TP combines high-performing on-site infrastructure with cutting-edge remote delivery models, providing support across 300 languages and dialects. Consistently…
Added 4 mins ago
BP
Page - On-Site
Burlington Public Library
Burlington, ON
- Part-time
As a member of the Customer Experience team, reporting to the manager and working under the direction of the Branch Operations Lead, this position models BPL’s values in all interactions,…
Added 4 mins ago
KC
Logistics Coordinator
Kadant Carmanah
Surrey, BC
- Full-time
Working closely with the Logistics Manager, Operations, Stores, Production, Purchasing, and Sales teams, this position plays an important role in ensuring customer orders are shipped on…
Added 4 mins ago
SI
Housekeeping Manager
Saskatoon Inn & Conference Centre
Saskatoon, SK
- Full-time
Role Description The Housekeeping Manager is a full-time, on-site role based at Saskatoon Inn & Conference Centre in Saskatoon, SK. This role oversees daily housekeeping operations,…
Added 4 mins ago
BV
ASSISTANT.E GÉRANT.E
Bikini Village
L'étang-du-nord, QC
- Full-time
The information on this site is for information purposes only and is not intended to have legal consequences. This is an ongoing role rather than a newly created position. La Vie en Rose is…
Added 4 mins ago
D
Chief Compliance Officer
Desjardins
Toronto, ON
- Full-time
Guardian Capital LP (GCLP) is a Canadian institutional asset manager delivering investment management solutions to pension funds, foundations, endowments, corporations, other institutional…
Added 4 mins ago
AI
Adobe Site Reliability Engineer
Apptoza Inc.
Toronto, ON
- Full-time
Adobe Site Reliability Engineer ( English and French)
Added 4 mins ago
MH
Construction Site Supervisor
Manga Hotel Group
Toronto, ON · Etobicoke, ON
- $90,000 to $120,000 CAD / year
- Full-time
…complex trade schedules, and maintaining a clean, professional site that minimizes disruption to hotel operations and…
Added 4 mins ago
BV
ASSISTANT.E GÉRANT.E
Bikini Village
Bromont, QC
- Full-time
The information on this site is for information purposes only and is not intended to have legal consequences. This is an ongoing role rather than a newly created position. La Vie en Rose is…
Added 4 mins ago
BV
ASSISTANT.E GÉRANT.E
Bikini Village
Pointe-Claire, QC
- Full-time
The information on this site is for information purposes only and is not intended to have legal consequences. This is an ongoing role rather than a newly created position. La Vie en Rose is…
Added 4 mins ago
BV
JUNIOR ASSISTANT MANAGER
Bikini Village
London, ON
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 4 mins ago
KF
Project Coordinator
Korn Ferry
Toronto, ON
- $85,000 to $105,000 CAD / year
- Full-time
…transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most…
Added 4 mins ago
A
Site Superintendent - Regina
Avana
Regina, SK
- Full-time
The Site Superintendent reports to the Operations Manager and is responsible for overseeing construction activities across Avana’s portfolio of high-quality multi-unit residential,…
Added 4 mins ago
TP
Project Manager - New Equipment
Total Power Limited
Calgary, AB
- Full-time
Act as primary customer liaison for site meetings, issues, support, etc.
Added 4 mins ago
DG
Civil Junior Estimator
Dawson Group
Kamloops, BC
- Full-time
…permanent, full-time position of Junior Estimator, reporting to the Manager Operations. To be considered for this role, you should have effective interpersonal skills, a collaborative…
Added 4 mins ago
ML
Continuous Improvement Manager
Maple Leaf Foods Inc
Saskatoon, SK
- Full-time
The Continuous Improvement Manager will lead the onsite Lean Production System (LPS) program, acting as the key driver to advance the plant’s operational maturity across all facets of the…
Added 19 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 19 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 19 mins ago
MU
Accounts Administrator
McGill University
Montreal, QC
- Full-time
…Dentistry, administers research accounts in support of the FST manager and the Faculty's Principal Investigators, and of non-research accounts, including operating, self-financing and…
Added 34 mins ago
SS
General Manager
Sienna Senior Living
Clarence-Rockland, ON
- Full-time
Join our compassionate and dynamic team as the General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and…
Added 34 mins ago
CE
Senior Plant Engineer
Cenovus Energy
Calgary, AB
- Full-time
…supporting Cenovus’s Conventional business. Reporting to the Sr. Manager, Process & Facilities Engineering, this dynamic role plays a key part in maximizing asset value through technical…

Encore Canada

Event Technical Supervisor - BMO Center, Calgary

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 3-5 year of audio visual experience is required
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
Serves as a mentor for new hires.
Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Ensures the equipment sheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred
3-5 years of customer service or hospitality experience is preferred
3-5 year of audio visual experience is required
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
Knowledge of technical theory
Advanced problem solving skills
Experience leading workflow and team members
A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Compensation for this position is determined in accordance with the company's established salary structure.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

Leads daily technical floor operations, including audiovisual equipment setup, operation, troubleshooting, maintenance, and event readiness. Provides excellent client service while directing, training, and supporting technicians and coordinating workflows, equipment security, and operational needs.

Requirements

Three to five years of audiovisual experience is required, along with knowledge of technical theory, advanced problem-solving skills, and experience leading workflows and team members. A bachelor's degree and three to five years of customer service or hospitality experience are preferred; internal applicants must hold Technical 1-Star Certification, while external applicants must achieve it within 60 days of starting.

Skills

Audiovisual Equipment Operation
Troubleshooting
Customer Service
Client Communication
Team Leadership
Staff Training and Development
Workflow Management
Event Operations
Scheduling
Equipment Maintenance
Inventory Management
Problem Solving
Safety and Security
Hospitality
Team Building
Financial Acumen

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Equipment
Technical 1-Star Certification
Technical Theory
Equipment Setup
Equipment Operation
Equipment Breakdown
Troubleshooting
Event Technology
Event Operations
Customer Service
Hospitality
Client Communication
Staff Training
Team Leadership
Workflow Management
Labor Scheduling
Equipment Sheets
Preventative Maintenance
Physical Inventory
Equipment Security
Safety Measures
Banquet Event Orders
Pre-Event Conferences
Hotel and Convention Center
Lifts and Ladders
Driver's License

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