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Added 11 mins ago
OV
Executive Intern, Transformation PMO - Full Time Temporary (approx. 4 Months) - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
The Executive Intern will be exposed to a variety of issues in health care related to hospital operations and planning, and include frequent interaction with program directors, clinical…
Added 11 mins ago
CH
Chef d'équipe (e) de l'entrepôt- poste de soir
Cardinal Health
Dorval, QC · Canada-Dorval
- Full-time
…Team Lead spends half their time on the floor, executing daily operations and acting as a role model to others in terms of consistently reaching high productivity and quality standards.…
Added 11 mins ago
LC
Level 3 - Maintenance Fully Skilled (Straight Shift - Nights & Weekend)
Linamar Corporation
Guelph, ON
- Full-time
…Focus on maintaining various systems and supporting facility…
Added 11 mins ago
ML
Production Supervisor
Maple Leaf Foods Inc
Saskatoon, SK
- Full-time
The Production Supervisor plays an integral role within our manufacturing facilities. You will be the coach on the playing field, providing leadership and guidance to our team members. You…
Added 25 mins ago
Material Handler
Mattr
Edmonton, AB
…supplies across manufacturing, shipping, receiving, and storage operations. Reporting to the Production Manager, you help ensure completed products are moved and prepared for shipment,…
Added 25 mins ago
SH
Warehouse Supervisor (Night Shift)
Silver Hills Bakery
Abbotsford, BC
- $85,000 to $105,000 CAD / year
- Full-time
Position: Warehouse Supervisor (Night) Reports to: Operation Excellence Manager
Added 25 mins ago
E
Warehouse Person
Emerson
Brantford, ON
- Full-time
…Based in our Brantford, ON location, as an integral part of the Operations team the Warehouse Person will support our operation in a cross-functional setting. This position requires a…
Added 25 mins ago
MP
Production Operator
Mauser Packaging Solutions
Burlington, ON
- Full-time
Assist in changeovers when called up by supervisor or front-end operators
Added 26 mins ago
ML
MRO Supervisor
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Maintenance, Repair and Operations (MRO) Supervisor for Lagimodiere is responsible for all activities associated with the effective and efficient operation of the MRO Spare Parts…
Added 26 mins ago
ML
Maintenance Supervisor
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Maintenance Supervisor reports directly to Maintenance Manager. Working closely with other team members, the Maintenance Supervisor strives to maximize facility up time and daily…
Added 26 mins ago
ML
Production Supervisor
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Production Supervisor plays an integral role within our manufacturing facilities. You will be the coach on the playing field, providing leadership and guidance to our team members. You…
Added 26 mins ago
SH
Warehouse Supervisor (Night Shift)
Silver Hills
Abbotsford, BC
- $85,000 to $105,000 CAD / year
- Full-time
Position: Warehouse Supervisor (Night) Reports to: Operation Excellence Manager
Added 26 mins ago
AI
Maintenance Control Technician
Air Inuit
Montreal, QC
- Full-time
Perform any other related duties assigned by the immediate supervisor or required to support maintenance operations and departmental activities.
Added 40 mins ago
BT
Wash Bay Attendant
Bison Transport
Mississauga, ON
- Full-time
…expected to be a team player and communicate with the Shop Supervisor and Yard Supervisor in a thorough and timely fashion. A professional attitude is a basic requirement along with a firm…
Added 40 mins ago
FL
Assistant Manager
Foot Locker
Oshawa, ON
- Full-time
Help manage daily store operations including opening/closing, cash handling, and floor coverage.
Added 41 mins ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Reporting to the MRO supervisor the MRO Coordinator maintains the inventory management and warehousing long-term strategies based on the consequences of equipment failure and the business’…
Added 55 mins ago
Production Worker
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Lethbridge, AB
Other duties as assigned by supervisor or manager.
Added 55 mins ago
Resident Manager 2-Person Team (Peterborough)
Realstar
Peterborough, ON
Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
Added 55 mins ago
PC
Guest Experience Supervisor
Pursuit Collection
Banff, AB
- Full-time
As a Guest Experience Supervisor at the Banff Gondola, you will play a key leadership role in delivering an exceptional guest experience by supporting, coaching, and guiding frontline teams…
Added 55 mins ago
MH
Construction Site Supervisor
Manga Hotel Group
Toronto, ON · Etobicoke, ON
- $90,000 to $120,000 CAD / year
- Full-time
As Manga Hotels continues to expand, we are seeking an experienced and highly organized Construction Site Supervisor to oversee an upcoming major hotel renovation project. In this role, you…
Added 56 mins ago
JS
Licensed Electrician (442A) - Rotating Continental Shift
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
…electrical systems and equipment to support safe and efficient plant operations. This role requires strong technical expertise, attention to detail, and the ability to work both…
Added 1 hour ago
C
TFC Program Supervisor
CarePros
Edmonton, AB
- Full-time
…families in a compassionate and respectful manner. The TFC Program Supervisor reports to the Senior Program Supervisor, while managing responsibilities focused on supportive care and…
Added 1 hour ago
U
Production Supervisor (Afternoon Shift) - UniFirst Canada
UniFirst
Mississauga, ON
- Full-time
UniFirst is seeking an enthusiastic and knowledgeable Production Supervisor to join our UniFirst family. As a Production Supervisor, you will be a key player in helping to lead the…
Added 1 hour ago
ZG
IQR Customer Care Operations Supervisor
ZEISS Group
Toronto, ON
- Full-time
The IQR Customer Care Operations Supervisor is a hands-on working supervisor responsible for coordinating the daily execution of service and sales administration activities, including…
Added 1 hour ago
SC
Warehouse Replenisher
Staples Canada
Calgary, AB
- Full-time
Receive, store, and move products around the warehouse using equipment. Perform work under the direction of warehouse supervisor or manager.

Encore Canada

Event Technical Supervisor - BMO Center, Calgary

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 3-5 year of audio visual experience is required
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
Serves as a mentor for new hires.
Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Ensures the equipment sheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred
3-5 years of customer service or hospitality experience is preferred
3-5 year of audio visual experience is required
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
Knowledge of technical theory
Advanced problem solving skills
Experience leading workflow and team members
A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Compensation for this position is determined in accordance with the company's established salary structure.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

Leads daily technical floor operations, including audiovisual equipment setup, operation, troubleshooting, maintenance, and event readiness. Provides excellent client service while directing, training, and supporting technicians and coordinating workflows, equipment security, and operational needs.

Requirements

Three to five years of audiovisual experience is required, along with knowledge of technical theory, advanced problem-solving skills, and experience leading workflows and team members. A bachelor's degree and three to five years of customer service or hospitality experience are preferred; internal applicants must hold Technical 1-Star Certification, while external applicants must achieve it within 60 days of starting.

Skills

Audiovisual Equipment Operation
Troubleshooting
Customer Service
Client Communication
Team Leadership
Staff Training and Development
Workflow Management
Event Operations
Scheduling
Equipment Maintenance
Inventory Management
Problem Solving
Safety and Security
Hospitality
Team Building
Financial Acumen

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Equipment
Technical 1-Star Certification
Technical Theory
Equipment Setup
Equipment Operation
Equipment Breakdown
Troubleshooting
Event Technology
Event Operations
Customer Service
Hospitality
Client Communication
Staff Training
Team Leadership
Workflow Management
Labor Scheduling
Equipment Sheets
Preventative Maintenance
Physical Inventory
Equipment Security
Safety Measures
Banquet Event Orders
Pre-Event Conferences
Hotel and Convention Center
Lifts and Ladders
Driver's License

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