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Added 9 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 9 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Williams Lake, BC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 9 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 9 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 10 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 10 mins ago
Charge Laboratory Technologist
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Laboratory Supervisor/Manager/Director or Designate, the Charge Medical Laboratory Technologist is responsible for the daily operation of their section of…
Added 10 mins ago
Facility Patient Care Manager
Winnipeg Regional Health Authority
Winnipeg, MB
The Facility Patient Care Manager is responsible for safe and effective clinical health services delivery and facility operations for a site/local geographical area when the health services…
Added 39 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 39 mins ago
Team Lead-Retail
Roots
Montreal, QC
…motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model…
Added 39 mins ago
Sales Associate-Retail
Roots
London, ON
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 39 mins ago
Front Office Manager
Coast Hotels
Chilliwack, BC
We're looking for a Front Office Manager who will provide leadership and direction for the Front Office team while ensuring exceptional guest experiences and operational excellence. You…
Added 1 hour ago
ST
Director of Public Works ($115K-$130K/ yr + $26K NRD + Relocation Assistance)
Scout Talent
NU · Nunavut, Canada
- $115,000 to $130,000 CAD / year
- Full-time
Lead essential public works operations and strengthen the services that keep the growing community of Taloyoak moving
Added 1 hour ago
OS
Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
This role combines hands-on delivery, client leadership, and team development. As a Manager, you will be responsible for structuring complex problems, guiding teams, and working directly…
Added 1 hour ago
I
Process/Project Engineer
Innophos
Port Maitland, ON
- $90,000 to $105,000 CAD / year
- Full-time
Serves as project manager on projects. Responsible for the development, implementation, and management of any projects assigned to them as their project. Supervise plant personnel and…
Added 1 hour ago
SP
General Manager – Print & Sign Shop
Sage Print & Sign Ltd.
Edmonton, AB
- Full-time
The General Manager will be responsible for the day-to-day performance of the business, including staff leadership, production scheduling, customer service, quoting, quality control, sales…
Added 1 hour ago
T
PIA Client Service Associate
TD
Montreal, QC
- Full-time
Knowledge of wealth management and/or operations is an asset
Added 1 hour ago
T
TDIP - Associate Director, Relationship Management
TD
Toronto, ON
- Full-time
Added 1 hour ago
C
Ag Solutions Summer Student
Co-op
Lanigan, SK
- Full-time
Reporting to the Ag Solutions Sales and Operations Manager, you’ll be part of the day-to-day work that keeps our Ag Solutions division moving. You’ll support our team, assist customers, and…
Added 1 hour ago
C
Audit Manager, Technology Operations & Security
CIBC
Toronto, ON
- Full-time
In this role you’ll have the opportunity to report to the Director, Internal Audit, Technology Operations, Security and Resilience and will be expected to have proven experience and…
Added 1 hour ago
Shift Manager
Cooke Aquaculture Inc.
St. Stephen, NB
Reporting to the Operations Manager, the Shift Manager is responsible for leading and supervising production teams to meet safety, quality, and efficiency targets during their assigned…
Added 1 hour ago
4S
Property Manager
4Sight Search Solutions Inc.
Guelph, ON
- Full-time
We are looking for a customer-driven Condominium Property Manager to join the CIE Property
Added 1 hour ago
AI
HVAC/R Working Foreman
Ainsworth Inc
Sudbury, ON · Greater Sudbury, ON
- Full-time
The HVAC/R Working Foreperson will report directly to the Regional Operations Manager and will support a team of Service Technicians within the Ontario Region. The specific responsibilities…
Added 1 hour ago
AI
Electromechanical Operations Manager
Ainsworth Inc
Mississauga, ON
- Full-time
As the Operations Manager your responsibility is to oversee and manage, day to day operations of the electromechanical and operational support teams. The Manager will ensure efficient,…
Added 1 hour ago
AI
HVAC Services Supervisor
Ainsworth Inc
Winnipeg, MB
- Full-time
Assist Service Manager with; Project planning, scheduling and prioritizing of contracts and extra work with follow up to ensure service is provided in a timely manner.
Added 1 hour ago
SA
Leadership Career Opportunities
Steele Auto Group
Dartmouth, NS · NB · PE · NL
- Full-time
– Michael Currie, Executive General Manager, Steele Auto Group

Encore Canada

Event Technical Supervisor -Fairmont Banff Springs

Banff, AB, Canada

Hourly Pay Range: $28.30 - $34.88 · Full-time

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Job details

Pay: Hourly Pay Range: $28.30 - $34.88
Job type: Full-time
Apply by: Nov 2, 2026
Experience: 3-5 year of audio visual experience is required
Posting language: English
Posted: Oct 3, 2026

Original job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.
Serves as a mentor for new hires.
Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Ensures the equipment sheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred
3-5 years of customer service or hospitality experience is preferred
3-5 year of audio visual experience is required
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date
Knowledge of technical theory
Advanced problem solving skills
Experience leading workflow and team members
A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Hourly Pay Range: $28.30 - $34.88

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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More about this job

Responsibilities

Lead daily event technology floor operations, including audiovisual equipment setup, operation, troubleshooting, maintenance, and secure handling. Coordinate technician workflows, support staff training, and provide attentive service to clients throughout events.

Requirements

Three to five years of audiovisual experience is required, along with knowledge of technical theory, advanced problem-solving skills, and experience leading workflows and team members. A bachelor's degree and three to five years of customer service or hospitality experience are preferred; Technical 1-Star Certification is required for internal applicants and must be achieved by external applicants within 60 days of starting.

Skills

Audiovisual Equipment Operation
Technical Troubleshooting
Customer Service
Team Leadership
Staff Training and Development
Workflow Coordination
Event Operations Management
Equipment Maintenance
Equipment Security and Inventory
Problem Solving
Technical Theory
Scheduling and Labor Coordination
Client Communication
Safety Compliance
Hospitality

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual Equipment
Technical 1-Star Certification
Technical Theory
Event Technology
Event Operations
Equipment Setup
Equipment Operation
Equipment Breakdown
Technical Troubleshooting
Preventative Maintenance
Equipment Security
Physical Inventory
Customer Service
Hospitality
Client Communication
Staff Training
Team Leadership
Workflow Management
Labor Scheduling
Equipment Sheets
Banquet Event Orders
Pre-Event Conferences
Safety Compliance
Company Vehicles
Hotel and Convention Center
Event Venues
Warehouse Operations

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