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Encore Global

Event Audio Visual Technicians- Part time, Full-Time Edmonton Alberta

Edmonton, AB, T5B 0J2, Canada

Job type: Full-time · Part-time
Education: High school diploma
Posting language: English
Posted: Sep 23, 2026

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Original job description

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

Strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel or client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

Handles equipment challenges and changes in a timely and professional manner.

Follow all venue safety requirements and supplier protocols.

Systems Knowledge

Understands company processes, follows procedures and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

Increases revenue by utilizing floor up-selling techniques.

Works with clients to finalize invoices.

Completes order entries in Navigator, as needed.

Load, unload, or store gear and equipment, as needed.

Preparing, labeling, and scanning equipment, as needed.

Job Qualifications

High School Diploma required. Associate degree is preferred

Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning)

1 year of customer service or hospitality experience is preferred

1 year of audio-visual experience or equivalent in educational environment is preferred

A valid driver’s license is required for team members that may operate Company vehicles

Additional DOT requirement may need to be met if applicable

Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Instills Trust

Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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More about this job

Responsibilities

The technician is responsible for the accurate setup, operation, and breakdown of audiovisual equipment in hospitality environments. They must ensure customer satisfaction by monitoring events and providing professional technical support throughout the day.

Requirements

Candidates must have a high school diploma, with an associate degree preferred, and at least one year of experience in audio-visual or customer service roles. The role requires the ability to lift 50 lbs and a valid driver's license for operating company vehicles.

Skills

Audiovisual equipment operation
Troubleshooting
Customer service
Equipment setup
Equipment breakdown
Technical problem solving
Hospitality
Inventory management
Safety compliance
Communication
Up-selling
Order entry
Technical documentation
Load and unload equipment

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual
AV Technician
Hospitality
Event Technology
Equipment Setup
Troubleshooting
Customer Service
Warehouse
Technical Certification
Navigator
Safety Protocols
Inventory Management
Event Operations
Electrical Components
Client Relations

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