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Added 7 mins ago
CO
Senior Environmental Specialist -Landfill Systems Operator (Full Time)
City of Chilliwack
Chilliwack, BC
- Full-time
…and landfill-related projects. Under the supervision of the Manager, the Landfill Systems Operator’s duties are performed in accordance with City and engineering policies and project…
Added 7 mins ago
TN
Manager, Clinical Services
The Newly
Calgary, AB
- Full-time
We have an exciting opportunity for a Manager of Clinical Services to join our multi-disciplinary team in Calgary.
Added 21 mins ago
DD
#2251 - Early Childhood Educator | Permanent Full Time
Developmental Disabilities Association
Richmond, BC
- Full-time
…completed ECE certification and at least one year experience in the field. We encourage professional development, provide on-the-job training, and foster an inclusive work environment. Our…
Added 21 mins ago
Manager, Pension and Pool Reporting
Government of Alberta
AB
Job Title: Manager, Pension and Pool Reporting
Added 52 mins ago
TI
Salesforce Delivery Lead
Techpros IT Solutions Inc.
Toronto, ON
- Contract
Previous experience as a delivery lead, project manager, or solution architect on Salesforce or similar enterprise platforms is highly preferred.
Added 52 mins ago
MI
Assistant General Manager
Magna International
ON · Ontario, Canada
- Full-time
The Assistant General Manager supports the General Manager by providing leadership and oversight for manufacturing operations and executing the Division’s operating priorities. The role is…
Added 52 mins ago
A
Chef De Projet / Project Manager
Actalent
MB · Saint-Laurent, MB
- $40 to $55 CAD / hour
- Contract
Added 52 mins ago
Software Engineer I
Planview Incorporated
Vancouver, BC
Bachelor's degree in computer science, Software Engineering, Computer Engineering, or related field.
Added 52 mins ago
Manager, People Relations
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
We’re searching for a Manager, People Relations. Are you searching for new possibilities?
Added 1 hour ago
C
Sr. Manager, Email and Distributed Marketing
CIBC
Toronto, ON
- Full-time
As Senior Manager, Email and Distributed Marketing you will support the strategy and lead the execution, governance, and optimization of advisor and business-driven email communications…
Added 1 hour ago
J
Project Operations Manager (Construction)
Jobgether
Canada
- $85,000 to $105,000 CAD / year
- Full-time
Coordinate effectively with field operations while respecting the Construction Manager's responsibility for site execution, trade activities, construction quality, safety, and inspections.
Added 1 hour ago
W
Senior Piping Designer
Worley
Sarnia, ON
- Full-time
Advising the Discipline Lead and Project Manager about status of assignment(s) with respect to schedule, budgets, delays, and adverse problems Full understanding of the use of requisitions…
Added 1 hour ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
…enterprise-wide initiatives and serves as a backup to the Portfolio Manager in team leadership…
Added 1 hour ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 hour ago
DE
Operations Manager
Drillwell Enterprises Ltd
Duncan, BC
- Full-time
Role Description The Operations Manager is a full-time, on-site role based in Duncan, BC, responsible for overseeing daily drilling operations and supporting field teams. Some of the duties…
Added 1 hour ago
RH
Human Resources Manager
Robert Half
Kitchener, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are seeking an experienced HR Manager to lead all Human Resources activities for a growing manufacturing and distribution operation. Reporting directly to senior leadership, this is a…
Added 2 hours ago
A
Senior Manager, Cloud & AI Security
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, Cloud & AI Security, you’ll lead a team responsible for securing ATB’s cloud platforms and enabling the safe adoption of AI. You’ll set the security roadmap,…
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Manager, Purchasing
Worley
Edmonton, AB
- Full-time
…employees enjoy exciting careers in fabrication, modularization, field installation, and professional support services for some of world's most challenging heavy-oil facilities, gas plants,…
Added 2 hours ago
F
Manager, Industrial Relations
Fluor
Leroy, SK
- Full-time
The Labour Relations Manager provides strategic labour relations guidance and support for a managed open-shop industrial construction project. This role is responsible for fostering…
Added 2 hours ago
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Consultant - Public Health Early Years
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Reporting to the Manager, Early Years, the Early Years Consultant provides advanced knowledge, leadership and coordination of public health work force development in the area of the early…
Added 2 hours ago
WC
Manager, Maintenance - Building Services & Capital Projects (2026-323-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
…leadership to Building Services staff and to assist the Housing Manager in developing maintenance programs, budgets, inventory and personal…
Added 2 hours ago
WI
HSE Site Representative
WSP in Canada
AB · Edmonton, AB
- Full-time
This field-based role will support remediation projects and ice road construction in the Northwest Territories. Working as part of the WSP field team and reporting to the Project Manager,…
Added 2 hours ago
WI
HSE Site Representative
WSP in Canada
AB · Alberta, Canada
- Full-time
This field-based role will support remediation projects and ice road construction in the Northwest Territories. Working as part of the WSP field team and reporting to the Project Manager,…
Added 2 hours ago
Manager, Royalty (Finance and Accounting)
Electronic Arts
Vancouver, BC
…days on-site from an EA office and will report to the Senior Manager,…
Added 2 hours ago
S&
Retail Operations Coordinator
Silk & Snow
Toronto, ON
- Full-time
The Retail Operations Coordinator will work closely with the Manager of Retail Operations and serve as the key point of contact for Silk & Snow stores, supporting operations, launches, and…

Encore Global

Event Operations Manager- Edmonton Convention Center

Edmonton, AB, T5J 1N9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 23, 2026

Original job description

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management

Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

Provides direct supervision of team members including scheduling and time keeping.

Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.

Ensures that daily equipment sheets are updated and properly completed.

Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.

Attends BEO, Pre-Cons, and pre-production meetings as needed.

Delegates tasks as appropriate.

Customer Service

Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.

Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.

Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.

Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.

Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

Promotes and reinforces a positive working environment centered on Encore core values.

Hire, develop, lead and motivate a talented team of technicians and operational support staff.

Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.

Manage human resource related issues including performance management, salary administration and training and development.

Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.

Registers and recommends team members for additional training opportunities as needed.

Job Requirements

High School Diploma is required. Bachelor’s degree is preferred.

4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).

Experience leading workflow and team members.

Working knowledge of audio-visual equipment in a live show environment

Proficiency with the use of computer hardware

Proficiency with computer software and programs, including the Internet and Microsoft Office

Effective leadership abilities and customer satisfaction focus.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

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More about this job

Responsibilities

The Event Operations Manager oversees daily floor activities, manages technician workflows, and ensures high-quality delivery of audio-visual services. They are responsible for team leadership, inventory control, and maintaining excellent client relationships to drive revenue and service excellence.

Requirements

Candidates must have at least 4 years of audio-visual and hospitality experience, including 2 years in a supervisory role. A high school diploma is required, while a bachelor's degree is preferred.

Skills

Operations management
Staff leadership
Performance management
Inventory control
Audio-visual equipment
Customer service
Team supervision
Workflow management
Technical knowledge
Financial acumen
Scheduling
Conflict resolution
Microsoft Office
Mentoring
Quality assurance
Event technology

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Audio-visual
Hospitality
Inventory Control
Staff Leadership
Performance Management
Customer Service
Event Technology
Workflow Management
Microsoft Office
Technical Support
Revenue Maximization
BEO
Pre-production
Quality Assurance
Team Development
Scheduling
Live Show Environment
Financial Acumen
Mentoring

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