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Added 6 mins ago
SC
shift supervisor - Store# 04860, WESTNEY AND KINGSTON
Starbucks Coffee Company
Ajax, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 21 mins ago
A
Project Manager
Actalent
Montreal, QC
- $50 to $65 CAD / hour
- Contract
Collaborate with various departmentsproduction, validation, quality assurance, compliance, documentation, and training.
Added 36 mins ago
MANAGER DEVELOPMENT ENGINEERING
City of Toronto
Toronto, ON
Oversee quality assurance activities related to construction contracts and third-party construction work.
Added 36 mins ago
W
Ingénieur en test et conception mécanique / Test & Mechanical Engineer
Wabtec
Montreal, QC
- Full-time
Added 50 mins ago
Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON
Quality Assurance processes in Health Records and overall Family Practice Health Centre, where applicable:
Added 1 hour ago
LO
LensCrafters - Licensed Assistant Manager - #942 Kitchener
Luxottica of America, Inc.
Kitchener, ON
- Full-time
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the…
Added 1 hour ago
LO
LensCrafters - Licensed Assistant Manager - #941 Guelph ON
Luxottica of America, Inc.
Guelph, ON
- Full-time
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the…
Added 1 hour ago
K
Senior Manager, National CPA Program (NCPP)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Your work matters. As part of our Audit & Assurance practice, you’ll deliver high quality work that supports trust, transparency, and confidence across both public and private…
Added 2 hours ago
C
Sr. Manager, Email and Distributed Marketing
CIBC
Toronto, ON
- Full-time
Quality Assurance & Compliance - Review campaign content and setup details carefully to support accuracy, consistency, and alignment with brand, regulatory, and accessibility expectations.
Added 2 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 2 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 2 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 3 hours ago
MG
Pharmacy Technician
Michael Garron Hospital
Toronto, ON
- Full-time
Participate and meet minimum standards in hospital quality assurance and risk management programs
Added 3 hours ago
TC
Maintenance of Rolling Stock Manager
Transdev Canada
Brampton, ON
- $115,000 to $145,000 CAD / year
- Full-time
Transdev Canada is hiring a Maintenance of Rolling Stock Manager for our Brampton, Ontario location
Added 3 hours ago
TC
Maintenance of Rolling Stock Manager
Transdev Canada
Brampton, ON
- $115,000 to $145,000 CAD / year
- Full-time
Transdev Canada is hiring a Maintenance of Rolling Stock Manager for our Brampton, Ontario location
Added 3 hours ago
OH
Senior Product Manager, ONE ID
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Working closely with Software Development, Quality Assurance, DevOps, Experience Design, and other cross-functional teams, the Senior Product Manager translates customer and business needs…
Added 3 hours ago
OH
Tissue Recovery Coordinator (GTA)
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Added 4 hours ago
Operating Room Aide - Abbotsford Regional Hospital and Cancer Centre
Fraser Health
Abbotsford, BC
Participates in the Departmental Quality Assurance Program by participating in the routine maintenance of departmental equipment by cleaning, checking and testing sterilizers and other…
Added 4 hours ago
EG
Event Operations Manager- Edmonton Convention Center
Encore Global
Edmonton, AB
- Full-time
Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
Added 4 hours ago
EI
Assistant Project Manager
EBC Inc.
Greater Napanee, ON
- Full-time
Responsible for implementing and monitoring of the Company’s Quality Assurance Program and related
Added 4 hours ago
WC
(CAN) Associé de jour, rénovation
Walmart Canada
Montreal, QC
- Contract
Follows guidelines for cold chain compliance to ensure quality assurance.
Added 4 hours ago
WC
Day Remodel Associate
Walmart Canada
Huntsville, ON
- Contract
Follows guidelines for cold chain compliance to ensure quality assurance.
Added 4 hours ago
WC
(CAN) Associé de nuit, rénovation
Walmart Canada
Montreal, QC
- Contract
Follows guidelines for cold chain compliance to ensure quality assurance.
Added 4 hours ago
K
ECD - Project Engineer - Travel Projects
Kiewit
Oakville, ON
- Full-time
Assist site manager in implementing the project quality/assurance control program
Added 4 hours ago
K
ECD - Project Engineer - Travel Projects
Kiewit
Toronto, ON
- Full-time
Assist site manager in implementing the project quality/assurance control program

Encore Global

Event Operations Manager- Edmonton Convention Center

Edmonton, AB, T5J 1N9, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 23, 2026

Original job description

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management

Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

Provides direct supervision of team members including scheduling and time keeping.

Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.

Ensures that daily equipment sheets are updated and properly completed.

Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.

Attends BEO, Pre-Cons, and pre-production meetings as needed.

Delegates tasks as appropriate.

Customer Service

Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.

Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.

Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.

Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.

Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

Promotes and reinforces a positive working environment centered on Encore core values.

Hire, develop, lead and motivate a talented team of technicians and operational support staff.

Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.

Manage human resource related issues including performance management, salary administration and training and development.

Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.

Registers and recommends team members for additional training opportunities as needed.

Job Requirements

High School Diploma is required. Bachelor’s degree is preferred.

4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).

Experience leading workflow and team members.

Working knowledge of audio-visual equipment in a live show environment

Proficiency with the use of computer hardware

Proficiency with computer software and programs, including the Internet and Microsoft Office

Effective leadership abilities and customer satisfaction focus.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

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More about this job

Responsibilities

The Event Operations Manager oversees daily floor activities, manages technician workflows, and ensures high-quality delivery of audio-visual services. They are responsible for team leadership, inventory control, and maintaining excellent client relationships to drive revenue and service excellence.

Requirements

Candidates must have at least 4 years of audio-visual and hospitality experience, including 2 years in a supervisory role. A high school diploma is required, while a bachelor's degree is preferred.

Skills

Operations management
Staff leadership
Performance management
Inventory control
Audio-visual equipment
Customer service
Team supervision
Workflow management
Technical knowledge
Financial acumen
Scheduling
Conflict resolution
Microsoft Office
Mentoring
Quality assurance
Event technology

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Audio-visual
Hospitality
Inventory Control
Staff Leadership
Performance Management
Customer Service
Event Technology
Workflow Management
Microsoft Office
Technical Support
Revenue Maximization
BEO
Pre-production
Quality Assurance
Team Development
Scheduling
Live Show Environment
Financial Acumen
Mentoring

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