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Added 4 mins ago
SC
chef de quart - Store# 03772, CARREFOUR DON QUICHOTTE
Starbucks Coffee Company
L'Île-Perrot, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 19 mins ago
PI
Senior Project Manager
PeopleToGo Inc.
Calgary, AB
- Contract
Job Title: Senior Project Manager – SharePoint & Microsoft 365 Migration
Added 19 mins ago
A
Construction Engineer
Actalent
Montreal, QC
- $48 to $60 CAD / hour
- Contract
Under the supervision of the Project Office Manager, the Project Manager is responsible for planning, executing, and controlling construction and infrastructure projects to ensure they are…
Added 34 mins ago
MANAGER DEVELOPMENT ENGINEERING
City of Toronto
Toronto, ON
Reporting to the Project Director in the Engineering Review Section, the Manager of Development Engineering provides the technical, financial, and administrative oversight needed to…
Added 34 mins ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
The Manager, Product Analytics is a senior analytics professional within the Business Intelligence organization, dedicated to supporting the Product Management team and its stakeholders…
Added 48 mins ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
Added 48 mins ago
Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON
…limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily…
Added 1 hour ago
RA
Associate (Part-Time)
Red Apple Stores ULC
Barrhead, AB
- Part-time
…reputable neighborhood retailers who bring you big brands, quality products, and big savings on food, fashion, home, and more at convenient locations in your small towns. Our stores are…
Added 1 hour ago
RA
Keyholder (Full-Time)
Red Apple Stores ULC
Golden, BC
- Full-time
…reputable neighborhood retailers who bring you big brands, quality products, and big savings on food, fashion, home, and more at convenient locations in your small towns. Our stores are…
Added 1 hour ago
EC
Electrical Assembler
Eaton Corporation
Milton, ON
- Full-time
Eaton’s Milton Plant has an immediate opening for an Electrical Assembler, day shift. Reporting to the Production Manager, the successful candidate will be responsible for the mounting and…
Added 1 hour ago
KC
Electrical Project Manager
Keltour Controls Inc
Burlington, ON
- Full-time
Familiarity with FAT/SAT processes and quality control requirements
Added 1 hour ago
RA
Keyholder (Part-Time)
Red Apple Stores ULC
Kingsville, ON
- Part-time
…reputable neighborhood retailers who bring you big brands, quality products, and big savings on food, fashion, home, and more at convenient locations in your small towns. Our stores are…
Added 1 hour ago
RL
Lead, Manufacturing Engineer
Rocket Lab
Toronto, ON
- Full-time
Direct experience with some or all of the following quality tools: Lean principles, Six Sigma, Root Cause Analysis and Corrective Action, Metrology, Process Failure Mode and Effects…
Added 1 hour ago
T
Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
- Full-time
Reviews technical deliverables throughout detailed design and development phase to ensure quality adherence and identify gaps or redesign requirements as needed
Added 1 hour ago
Software Development Manager, Alexa Connections
Amazon
Toronto, ON
As a Software Development Manager, you will be responsible for building and managing a team to work on the Communications Software Features we are developing on our devices. In this role,…
Added 1 hour ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the Surgical Clinical Reviewer’s (SCR) primary responsibility is to collect and submit reliable data to the American…
Added 1 hour ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Diagnostic Imaging, you will be responsible for performing quality diagnostic procedures in accordance with the College of Medical Radiation Technologists and…
Added 1 hour ago
A
Chef De Projet / Project Manager
Actalent
MB · Saint-Laurent, MB
- $40 to $55 CAD / hour
- Contract
Added 1 hour ago
W
(CAN) Produce Department Manager
Walmart
Yorkton, SK
- Full-time
The Produce Department Manager at Walmart leads produce associates and oversees department processes to ensure high customer service and meet production targets. Responsibilities include…
Added 2 hours ago
AA
Store Manager CAN6436
Advance Auto Parts
Mississauga, ON
- Full-time
A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position…
Added 2 hours ago
W
Senior Piping Designer
Worley
Sarnia, ON
- Full-time
Fully understanding the project scope of work and identifying potential changes utilizing the project change control process.
Added 2 hours ago
EC
Paint Line Operator
Eaton Corporation
Airdrie, AB
- Full-time
Reporting to the Production Manager, this position is responsible for manually and automatically painting produced parts using the powder coating paint system based at our Airdrie, AB…
Added 2 hours ago
SM
RQ11699 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Promotes OPS I&IT standards and project management best practices to facilitate control of system quality, adherence to standard methodology, and appropriate use of I&IT resources.
Added 2 hours ago
SM
RQ11699 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Promotes OPS I&IT standards and project management best practices to facilitate control of system quality, adherence to standard methodology, and appropriate use of I&IT resources.
Added 2 hours ago
SM
RQ11699 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Promotes OPS I&IT standards and project management best practices to facilitate control of system quality, adherence to standard methodology, and appropriate use of I&IT resources.

Encore Global

Event Operations Manager- Edmonton Convention Center

Edmonton, AB, T5J 1N9, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 23, 2026

Original job description

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management

Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

Provides direct supervision of team members including scheduling and time keeping.

Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.

Ensures that daily equipment sheets are updated and properly completed.

Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.

Attends BEO, Pre-Cons, and pre-production meetings as needed.

Delegates tasks as appropriate.

Customer Service

Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.

Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.

Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.

Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.

Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

Promotes and reinforces a positive working environment centered on Encore core values.

Hire, develop, lead and motivate a talented team of technicians and operational support staff.

Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.

Manage human resource related issues including performance management, salary administration and training and development.

Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.

Registers and recommends team members for additional training opportunities as needed.

Job Requirements

High School Diploma is required. Bachelor’s degree is preferred.

4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).

Experience leading workflow and team members.

Working knowledge of audio-visual equipment in a live show environment

Proficiency with the use of computer hardware

Proficiency with computer software and programs, including the Internet and Microsoft Office

Effective leadership abilities and customer satisfaction focus.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

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More about this job

Responsibilities

The Event Operations Manager oversees daily floor activities, manages technician workflows, and ensures high-quality delivery of audio-visual services. They are responsible for team leadership, inventory control, and maintaining excellent client relationships to drive revenue and service excellence.

Requirements

Candidates must have at least 4 years of audio-visual and hospitality experience, including 2 years in a supervisory role. A high school diploma is required, while a bachelor's degree is preferred.

Skills

Operations management
Staff leadership
Performance management
Inventory control
Audio-visual equipment
Customer service
Team supervision
Workflow management
Technical knowledge
Financial acumen
Scheduling
Conflict resolution
Microsoft Office
Mentoring
Quality assurance
Event technology

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Audio-visual
Hospitality
Inventory Control
Staff Leadership
Performance Management
Customer Service
Event Technology
Workflow Management
Microsoft Office
Technical Support
Revenue Maximization
BEO
Pre-production
Quality Assurance
Team Development
Scheduling
Live Show Environment
Financial Acumen
Mentoring

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