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Added 15 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the MANAGER OF NURSING, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care on medicine and…
Added 44 mins ago
WO
Assistant Clinical Services Manager - Clinical Resource Team
William Osler Health System
Brampton, ON
- Full-time
The Assistant Clinical Services Manager, for Clinical Resource Team (CRT) will: support the day to day operations; provide leadership to an inter professional team to employ best practices;…
Added 1 hour ago
FH
Physiotherapist, Home Health _ New Westminster
Fraser Health Authority
New Westminster, BC
- $45.15 to $56.17 CAD / hour
- Full-time
Acts as a resource to staff and other healthcare professionals on physiotherapy techniques for movement dysfunction; provides in-services and develops applicable resource material; acts as…
Added 1 hour ago
FH
Physiotherapist, Primary Health Care - Burnaby
Fraser Health Authority
Burnaby, BC
- $45.15 to $56.17 CAD / hour
- Part-time
Acts as a resource to staff and other healthcare professionals on physiotherapy techniques for movement dysfunction; provides in-services and develops applicable resource material; acts as…
Added 1 hour ago
FH
Physiotherapist, Schools - Burnaby
Fraser Health Authority
Burnaby, BC
- $45.15 to $56.17 CAD / hour
- Part-time
Under the administrative direction of the Manager, Clinical Services, the Physiotherapist provides services to mentally and physically disabled school age children; provides comprehensive…
Added 1 hour ago
FH
Physiotherapist, Home Health - Community South
Fraser Health Authority
Surrey, BC
- $45.15 to $56.17 CAD / hour
- Full-time
Acts as a resource to staff and other healthcare professionals on physiotherapy techniques for movement dysfunction; provides in-services and develops applicable resource material; acts as…
Added 1 hour ago
Program Resource Worker
Lookout Housing and Health Society
North Vancouver, BC
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the MANAGER OF NURSING, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care on medicine and…
Added 2 hours ago
CR
Senior Program Manager
Canadian Red Cross
Canada
- Full-time
The Senior Program Manager is responsible for leading strategic programs, service innovations, and operational improvement initiatives across the Health in Emergencies (HIE) portfolio. The…
Added 2 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 2 hours ago
GR
Senior Registered Professional Forester (RPF)
Goldbeck Recruiting
Prince George, BC
- Full-time
The successful candidate will be a trusted technical resource who leads by example, promotes professional excellence, and mentors colleagues to strengthen the organization's overall…
Added 3 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…on-site position. You will report to the Shared Services AP Manager and will work as part of a team in a fully automated, full-cycle accounts payable role. If you are a people-person who…
Added 3 hours ago
Registered Nurse (N2) - AS6 - Medicine Clinical Teaching Unit
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of and in collaboration with the Manager Health Services and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Winnipeg, MB
Department / Unit: Central Resource Team - CUPE
Added 3 hours ago
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Social Worker, MSW, Perinatal Mental Health and Substance Use Programs - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
The Social Worker MSW reports operationally to the Program Manager/Director or Social Worker Lead and is under the general practice supervision of the Social Work Lead/Professional Practice…
Added 3 hours ago
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Senior Mechanical Engineer Trail, BC
BBA Consultants
Trail, BC
- Full-time
…services and highly technical expertise in the energy and natural resource industries, including renewable energy, mining and metals, hydroelectric power, advanced chemicals and biofuels…
Added 3 hours ago
FH
Social Worker, Hospice Palliative Community Services - Abbotsford Regional Hospital and Cancer Centre
Fraser Health Authority
Abbotsford, BC
- $44.85 to $56.02 CAD / hour
- Other
Acts as a resource for clients and their families by providing information regarding community resources and access to these resources, facilitating referrals where appropriate and…
Added 3 hours ago
NW
Manager, Employment Programs (Church Location)
Newcomer Women's Services Toronto
Toronto, ON
- Full-time
Position Title: Manager, Employment Programs (Church Location)
Added 3 hours ago
SJ
Community Support Counsellor - Ham ACTT 1
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Full-time
Reporting to the Manager the Community Support Counsellor participates as a member of a multi-disciplinary team to provide crisis intervention treatment rehabilitation and support services…
Added 3 hours ago
SJ
Admin Support 9 - Staffing Clerk
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
This position supports the activities of the Clinical Manager of the Operational Command Center as they relate to the day-to-day staffing operations of units within the scope of the…
Added 4 hours ago
PI
Senior Project Manager
PeopleToGo Inc.
Calgary, AB
- Contract
Job Title: Senior Project Manager – SharePoint & Microsoft 365 Migration
Added 4 hours ago
TO
Manager, eReferral
The Ottawa Hospital
Ottawa, ON
- Full-time
…goals of the program are met. Reporting to the Director, the Manager oversees day-to-day program operations, including workplan delivery, commitment to meet business objectives, appropriate…
Added 5 hours ago
S
Store Director
sephora.com
Halifax, NS
- Full-time
…development, sales, productivity, merchandising, operations, and human resource functions of your store. Our Store directors ensure adherence to the Sephora concepts and culture, ensuring…
Added 5 hours ago
GC
Senior Engineer, Geotechnical
Glencore Canada
Sparwood, BC
- Full-time
…Valley of British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 5 hours ago
RL
Lead, Manufacturing Engineer
Rocket Lab
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- Full-time
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Encore Global

Event Operations Manager- Edmonton Convention Center

Edmonton, AB, T5J 1N9, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 23, 2026

Original job description

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management

Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

Provides direct supervision of team members including scheduling and time keeping.

Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.

Ensures that daily equipment sheets are updated and properly completed.

Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.

Attends BEO, Pre-Cons, and pre-production meetings as needed.

Delegates tasks as appropriate.

Customer Service

Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.

Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.

Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.

Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.

Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

Promotes and reinforces a positive working environment centered on Encore core values.

Hire, develop, lead and motivate a talented team of technicians and operational support staff.

Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.

Manage human resource related issues including performance management, salary administration and training and development.

Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.

Registers and recommends team members for additional training opportunities as needed.

Job Requirements

High School Diploma is required. Bachelor’s degree is preferred.

4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).

Experience leading workflow and team members.

Working knowledge of audio-visual equipment in a live show environment

Proficiency with the use of computer hardware

Proficiency with computer software and programs, including the Internet and Microsoft Office

Effective leadership abilities and customer satisfaction focus.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

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More about this job

Responsibilities

The Event Operations Manager oversees daily floor activities, manages technician workflows, and ensures high-quality delivery of audio-visual services. They are responsible for team leadership, inventory control, and maintaining excellent client relationships to drive revenue and service excellence.

Requirements

Candidates must have at least 4 years of audio-visual and hospitality experience, including 2 years in a supervisory role. A high school diploma is required, while a bachelor's degree is preferred.

Skills

Operations management
Staff leadership
Performance management
Inventory control
Audio-visual equipment
Customer service
Team supervision
Workflow management
Technical knowledge
Financial acumen
Scheduling
Conflict resolution
Microsoft Office
Mentoring
Quality assurance
Event technology

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Audio-visual
Hospitality
Inventory Control
Staff Leadership
Performance Management
Customer Service
Event Technology
Workflow Management
Microsoft Office
Technical Support
Revenue Maximization
BEO
Pre-production
Quality Assurance
Team Development
Scheduling
Live Show Environment
Financial Acumen
Mentoring

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