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Full Time Store Manager (Optical): Victoria, BC
Specsavers
Victoria, BC
- Full-time
As a Store Manager at Specsavers, you’ll play a key role in helping customers see and feel their best. You’ll run the daily retail operations of Specsavers’ store. As the leading…
Added just now
PH
Electroneurophysiology Technologist P1
Providence Healthcare
Vancouver, BC
- Full-time
Reporting to the Patient Care Manager, Ambulatory Care and receiving work direction from the Physician Head, Neurology, the Electroneurophysiology Technologist performs technical functions…
Added just now
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Booking & Program Clerk VR
Providence Healthcare
Vancouver, BC
- Other
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
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Product Manager I, Commercial
FIS Global
Markham, ON
- Full-time
- Other
As a Payments Product Manager, you will help shape and manage solutions spanning issuer processing, debit cards and retail merchant acquiring. You will translate client, market and payment…
Added 13 mins ago
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Service Writer
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records related to the Service Department's operations.
Added 13 mins ago
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Production Manager - ACX AutoLux
AutoCanada
Montreal, QC
- Other
Added 14 mins ago
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JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Mont-Royal, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 14 mins ago
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Commercial Contracts Manager
Veolia | North America
Oakville, ON
- Contract
The Commercial Contracts Manager will be responsible for providing world-class support from
Added 14 mins ago
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Manager Service Operations (PL)-CA
CN
Montreal, QC
- Full-time
Provide input on tooling strategies, monitoring implementations, and technical debt management.
Added 14 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 14 mins ago
WI
Commercial Manager
WSP in Canada
Toronto, ON
- Full-time
Join WSP as a Commercial Manager and help enable the successful delivery of projects across our business. In this role, you'll be a trusted partner to Project Managers, Project Controls,…
Added 14 mins ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works…
Added 14 mins ago
UO
Senior Systems Development Analyst, VP Development and Alumni
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Data Systems, the Senior Systems Development Analyst is responsible for supporting the development, maintenance and error-free operation of VP Development and…
Added 14 mins ago
YB
Director, Information Technology
YWCA BC
Vancouver, BC
- Full-time
Direct reports: Senior IT Systems Manager, plus additional technical staff as required
Added 14 mins ago
Facilities and Maintenance Manager
Covenant Care + Covenant Living
Calgary, AB · Edmonton, AB · Lethbridge, AB · Red Deer, AB
We are seeking an experienced and strategic Facilities and Maintenance Manager to lead facilities management, maintenance operations, asset stewardship, and infrastructure planning across…
Added 14 mins ago
Internship - Operations Engineering, Carbon
Wolf Midstream
Calgary, AB
The Calgary-based, Operations Engineering Intern Student (Carbon) will provide a wide range of technical support and will be responsible for supporting operations engineering and project…
Added 29 mins ago
BG
Parts Person - Peterbilt
Brandt Group of Companies
Tecumseh, ON
- Full-time
The position entails executing parts inventory duties that bolster our Parts Business by supporting warehouse operations. This role reports to the Parts Manager, working collaboratively to…
Added 44 mins ago
TM
Mill Maintenance Superintendent
The Mosaic Company
Colonsay, SK
- Full-time
…over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South…
Added 44 mins ago
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Industrial Electrician
IMT Group
Port Colborne, ON
- Full-time
…automation systems throughout our manufacturing and forging operations. This position plays a critical role in ensuring equipment reliability, minimizing downtime, and supporting continuous…
Added 44 mins ago
OP
Security Programs Senior Consultant
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Senior Manager SES Programs, this position is responsible for providing strategic leadership, technical expertise, and project oversight to strengthen nuclear security…
Added 44 mins ago
OV
Assistant Chief Engineer | Part-Time | TD Coliseum
Oak View Group
Hamilton, ON
- $45 to $50 CAD / hour
- Part-time
Plan, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor…
Added 44 mins ago
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Program Manager
Top Tier Talent Group
Belleville, ON
- Full-time
Uncover cost improvement opportunities through regular plant floor reviews with program and operations teams
Added 44 mins ago
BH
Technical Support Analyst
Bayshore HealthCare
Toronto, ON · Scarborough, ON
- Full-time
Follow enterprise documented technical procedures, policies and standard processes related to IT Operations.
Added 44 mins ago
FC
Senior Project Manager
FCC Construcción
Toronto, ON
- Full-time
FCC Canada is looking for a Senior Project Manager for one of our largest transportation projects.
Added 44 mins ago
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Department Manager, Member Experience
MEC
North Vancouver, BC
- $48,100 to $60,200 CAD / year
- Full-time
As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and…

Encore Global

Event Operations Manager- Edmonton Convention Center

Edmonton, AB, T5J 1N9, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 23, 2026

Original job description

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management

Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

Provides direct supervision of team members including scheduling and time keeping.

Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.

Ensures that daily equipment sheets are updated and properly completed.

Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.

Attends BEO, Pre-Cons, and pre-production meetings as needed.

Delegates tasks as appropriate.

Customer Service

Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.

Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.

Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.

Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.

Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

Promotes and reinforces a positive working environment centered on Encore core values.

Hire, develop, lead and motivate a talented team of technicians and operational support staff.

Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.

Manage human resource related issues including performance management, salary administration and training and development.

Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.

Registers and recommends team members for additional training opportunities as needed.

Job Requirements

High School Diploma is required. Bachelor’s degree is preferred.

4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).

Experience leading workflow and team members.

Working knowledge of audio-visual equipment in a live show environment

Proficiency with the use of computer hardware

Proficiency with computer software and programs, including the Internet and Microsoft Office

Effective leadership abilities and customer satisfaction focus.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

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More about this job

Responsibilities

The Event Operations Manager oversees daily floor activities, manages technician workflows, and ensures high-quality delivery of audio-visual services. They are responsible for team leadership, inventory control, and maintaining excellent client relationships to drive revenue and service excellence.

Requirements

Candidates must have at least 4 years of audio-visual and hospitality experience, including 2 years in a supervisory role. A high school diploma is required, while a bachelor's degree is preferred.

Skills

Operations management
Staff leadership
Performance management
Inventory control
Audio-visual equipment
Customer service
Team supervision
Workflow management
Technical knowledge
Financial acumen
Scheduling
Conflict resolution
Microsoft Office
Mentoring
Quality assurance
Event technology

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Audio-visual
Hospitality
Inventory Control
Staff Leadership
Performance Management
Customer Service
Event Technology
Workflow Management
Microsoft Office
Technical Support
Revenue Maximization
BEO
Pre-production
Quality Assurance
Team Development
Scheduling
Live Show Environment
Financial Acumen
Mentoring

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