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Added 7 mins ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…governance, and systems integration. The successful candidate will lead the design, configuration, implementation, and ongoing support of ServiceNow DPRM solutions, establish enterprise…
Added 7 mins ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…governance, and systems integration. The successful candidate will lead the design, configuration, implementation, and ongoing support of ServiceNow DPRM solutions, establish enterprise…
Added 7 mins ago
SM
RQ11694 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…and Close Cloud Service (FCCS). The successful candidate will lead a Proof of Concept (POC) initiative for the Public Accounts consolidation application, CONSOL, assess current and…
Added 7 mins ago
S
Staff Software Engineer, Deployment Platform
Stripe
Canada
- Full-time
Own end-to-end technical delivery of large, ambiguous infrastructure projects - from initial design through production launch and long-term reliability. Author the design, sequence the…
Added 7 mins ago
SM
RQ11694 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…and Close Cloud Service (FCCS). The successful candidate will lead a Proof of Concept (POC) initiative for the Public Accounts consolidation application, CONSOL, assess current and…
Added 7 mins ago
SM
RQ11694 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…and Close Cloud Service (FCCS). The successful candidate will lead a Proof of Concept (POC) initiative for the Public Accounts consolidation application, CONSOL, assess current and…
Added 7 mins ago
LI
Full Stack Software Developer (Java/React)
Lotus IT Solutions
Toronto, ON
- Contract
…Services Integration Cluster in Toronto. This is a hands-on technical leadership role focused on architecting, developing, and delivering enterprise-grade Dynamics 365 Customer Service and…
Added 7 mins ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…governance, and systems integration. The successful candidate will lead the design, configuration, implementation, and ongoing support of ServiceNow DPRM solutions, establish enterprise…
Added 7 mins ago
SM
RQ11658 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Minimum 3 years in a Technical Lead, Lead Developer, or Solution Lead role.
Added 7 mins ago
SM
RQ11657 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer / Technical Lead with extensive experience in enterprise application development, Microsoft Dynamics 365, Power Platform, Azure, Dataverse, Java,…
Added 7 mins ago
SM
RQ11722 – Test Lead – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Test Lead with extensive experience leading quality assurance and testing activities for large, complex digital and enterprise solutions. The ideal candidate will…
Added 7 mins ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Apps, Power Pages, and Dataverse. The successful candidate will lead solution analysis, system design, technical documentation, implementation, integration, and support activities for…
Added 7 mins ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Apps, Power Pages, and Dataverse. The successful candidate will lead solution analysis, system design, technical documentation, implementation, integration, and support activities for…
Added 7 mins ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Apps, Power Pages, and Dataverse. The successful candidate will lead solution analysis, system design, technical documentation, implementation, integration, and support activities for…
Added 7 mins ago
SM
RQ11722 – Test Lead – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Test Lead with extensive experience leading quality assurance and testing activities for large, complex digital and enterprise solutions. The ideal candidate will…
Added 7 mins ago
SM
RQ11657 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer / Technical Lead with extensive experience in enterprise application development, Microsoft Dynamics 365, Power Platform, Azure, Dataverse, Java,…
Added 7 mins ago
SM
RQ11657 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer / Technical Lead with extensive experience in enterprise application development, Microsoft Dynamics 365, Power Platform, Azure, Dataverse, Java,…
Added 7 mins ago
SM
RQ11658 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Minimum 3 years in a Technical Lead, Lead Developer, or Solution Lead role.
Added 7 mins ago
SM
RQ11722 – Test Lead – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Test Lead with extensive experience leading quality assurance and testing activities for large, complex digital and enterprise solutions. The ideal candidate will…
Added 7 mins ago
SM
RQ11658 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Minimum 3 years in a Technical Lead, Lead Developer, or Solution Lead role.
Added 37 mins ago
FI
Vice President, Quality & Food Safety
fishRecruit Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Experience in food production within a large, complex, multi-site global CPG organization, with the ability to lead quality across multiple operations.
Added 37 mins ago
A
Senior Test Engineer
Actalent
Ottawa, ON · Nepean, ON
- $50 to $60 CAD / hour
- Contract
…lab test equipment within an Ottawa-based fiber optic lab and production test business unit. This role sits alongside R&D while owning manufacturing-focused test activities across NPI,…
Added 54 mins ago
M
Cloud Solution Architect - Security
Microsoft
Ottawa, ON
- Full-time
…Leveraging your Security, Microsoft 365 and Microsoft Azure technical subject matter expertise you will lead technical conversations with customers to drive value from their MS investments,…
Added 54 mins ago
M
Cloud Solution Architect - Security
Microsoft
Ottawa, ON
- Full-time
…Leveraging your Security, Microsoft 365 and Microsoft Azure technical subject matter expertise you will lead technical conversations with customers to drive value from their MS investments,…
Added 1 hour ago
NG
Senior Ventilation Technician
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Emo, ON
- Full-time
…Columbia, Canada. In addition, Coeur owns the Silvertip silver-zinc-lead exploration project in British…

Encore Global

Event Operations Manager, Toronto

Toronto, ON, M5J 1E3, Canada

Salary Pay Range: $55,000 - $70,000 · Full-time

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Job details

Pay: Salary Pay Range: $55,000 - $70,000
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 19, 2026

Original job description

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management

Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

Provides direct supervision of team members including scheduling and time keeping.

Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.

Ensures that daily equipment sheets are updated and properly completed.

Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.

Attends BEO, Pre-Cons, and pre-production meetings as needed.

Delegates tasks as appropriate.

Customer Service

Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.

Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.

Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.

Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.

Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

Promotes and reinforces a positive working environment centered on Encore core values.

Hire, develop, lead and motivate a talented team of technicians and operational support staff.

Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.

Manage human resource related issues including performance management, salary administration and training and development.

Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.

Registers and recommends team members for additional training opportunities as needed.

Job Requirements

High School Diploma is required. Bachelor’s degree is preferred.

4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).

Experience leading workflow and team members.

Working knowledge of audio-visual equipment in a live show environment

Proficiency with the use of computer hardware

Proficiency with computer software and programs, including the Internet and Microsoft Office

Effective leadership abilities and customer satisfaction focus.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Salary Pay Range: $55,000 - $70,000

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

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More about this job

Responsibilities

The Event Operations Manager oversees daily floor activities, equipment delivery, and technician workflows to ensure service excellence. They are responsible for staff leadership, inventory control, and maintaining strong relationships with internal and external clients.

Requirements

Candidates must have a high school diploma, with a bachelor's degree preferred. The role requires at least 4 years of audio-visual and hospitality experience, including 2 years in a supervisory capacity.

Skills

Operations management
Staff leadership
Performance management
Inventory control
Customer service
Audio-visual equipment
Workflow management
Team supervision
Scheduling
Billing
Quality assurance
Technical knowledge
Microsoft Office
Financial acumen
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Audio-visual
Hospitality
Inventory Control
Customer Service
Staff Leadership
Performance Management
Workflow
Technical Support
Microsoft Office
Event Technology
Revenue Maximization
Quality Assurance
Scheduling
Team Development
Financial Acumen
Live Show Environment
BEO
Pre-production
Upselling

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