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S
Operations Lead - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added just now
SC
shift supervisor - Store# 04905, ELGIN MILLS & REDSTONE-RICHMOND HILL
Starbucks Coffee Company
Richmond Hill, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added just now
SC
shift supervisor - Store# 04756, THOMPSON & LOUIS ST LAURENT
Starbucks Coffee Company
Milton, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added just now
SC
shift supervisor - Store# 04929, 2235 YONGE STREET
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added just now
SC
chef de quart - Store# 58370, RUE PRINCIPALE & RTE 139
Starbucks Coffee Company
Granby, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added just now
SC
store manager, St. Catharines, ON
Starbucks Coffee Company
St. Catharines, ON
- $59,400 to $78,450 CAD / year
- Full-time
3 years retail / customer service management experience
Added just now
LS
Part-Time Key Holder
Levi Strauss & Co.
Toronto, ON
- Part-time
Reporting to the Store Manager, Key Holders are consumer centric, open minded, proactive, and think beyond the task. You are responsible for modeling and coaching for the ultimate…
Added 12 mins ago
NW
Warehouse Manager
New West Metals Inc
Winnipeg, MB
- Full-time
The Warehouse Manager/Supervisor position is responsible for supervising daily warehouse tasks, priorities, and operations of the warehouse, including:
Added 12 mins ago
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Technical Project Manager (TPM)
UST
Toronto, ON
- Full-time
UST is searching for an experienced Technical Project Manager (TPM) to support large-scale transformation and delivery programs. The role will be responsible for program governance,…
Added 12 mins ago
SM
RQ11502 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Product Manager with extensive expertise in integrated enterprise project management across business and I&IT teams, product planning, stakeholder…
Added 12 mins ago
SM
RQ11502 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Product Manager with extensive expertise in integrated enterprise project management across business and I&IT teams, product planning, stakeholder…
Added 12 mins ago
TS
Engineering Manager
TRS Staffing Solutions
Vancouver, BC
- Full-time
TRS Staffing Solutions has exciting opportunities for an Engineering Manager role to work for one of Canada's top employers and a global leader in the Engineering, Procurement, Construction…
Added 12 mins ago
SM
RQ11502 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Product Manager with extensive expertise in integrated enterprise project management across business and I&IT teams, product planning, stakeholder…
Added 14 mins ago
AX
Underwriting Assistant - Cyber/E&O
AXA XL
Toronto, ON
- Full-time
…compliant outcomes. The role combines robust analytical and customer service skills with a commitment to data quality, regulatory compliance, and the adoption of AI-enabled tools that…
Added 14 mins ago
A
Firmware Engineering Manager
AMD
Markham, ON
- $140,800 to $211,200 USD / year
- Full-time
…through emulation, silicon bring-up, production enablement, and customer escalation support. We are passionate about GFX FW (Run List Controller) architecture, SOC-level debug, power and…
Added 30 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Burnaby, BC
- Part-time
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Added 30 mins ago
RB
Client Advisor
Royal Bank of Canada
Edson, AB
- Part-time
· Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Added 30 mins ago
GH
Field Service Representative
GE HEALTHCARE
Remote, Canada
- Other
- Remote
Liaise with local Field Customer Team, Technical Account Manager, and Account Manager at technical and business levels to provide efficient service delivery in customer accounts within…
Added 42 mins ago
OR
Outbound Sales Representative
OSL Retail Services
Mississauga, ON
- Full-time
Identify the specific needs and offer tailor-made solutions while offering impeccable customer service.
Added 42 mins ago
R
Department Manager
RONA
Longueuil, QC · Saint-Hubert, QC
- Full-time
…an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer…
Added 42 mins ago
WC
Self Checkout Attendant
Walmart Canada
New Minas, NS
- Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 42 mins ago
ER
Maintenance Technician - Vintage
Equity Residential
ON · Ontario, Canada
- Full-time
As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members…
Added 46 mins ago
A
Therapeutic Specialist, Gynecology & Gastroenterology
AbbVie
AB · Edmonton, Alberta
- Full-time
Continuously build understanding of customer needs and expectations, territory landscape, competitors, market segments/dynamics, accounts, diseases, products and clinical expertise. Share…
Added 46 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
St. John's, NL
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 46 mins ago
LC
PC Express Department Manager
Loblaw Companies Limited
Penticton, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales…

Encore Global

Event Technical Lead- BMO Center, Calgary

Calgary, AB, T2G 2W1, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2-3+ years of audio-visual experience is required.
Posting language: English
Posted: Oct 7, 2026

Original job description

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.

Troubleshoot technical issues and resolve problems quickly as they arise.

Complies with all Company security and safety measures.

Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strive to exceed the expectations and needs of internal and external customers.

Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.

Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for set up and for strike.

Interacts with other staff and outside vendors for equipment.

Increases revenue by utilizing floor up-selling techniques.

Work with clients to finalize invoices.

As needed, work within Encore systems and applications.

Job Qualifications

High school diploma required, Associate’s degree is preferred.

2-3+ years of customer service or hospitality experience is preferred.

2-3+ years of audio-visual experience is required.

Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.

A valid driver’s license is required for team members in positions that may operate Company vehicles.

Additional DOT requirement may need to be met if applicable.

Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality

Manages Complexity

Value People

Collaborates

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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More about this job

Responsibilities

The Technical Lead is responsible for the setup, operation, and breakdown of audiovisual systems while ensuring high levels of customer satisfaction. They also provide leadership and mentorship to other technicians while maintaining positive client relationships.

Requirements

Candidates must have 2-3 years of audio-visual experience and a high school diploma, with an associate's degree preferred. A valid driver's license and the ability to lift 50 lbs are required.

Skills

Audiovisual systems
Technical troubleshooting
Customer service
Equipment setup
Event technology
Hospitality
Leadership
Mentoring
Communication
Problem solving
Inventory management
Up-selling
Invoicing
Safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual
Hospitality
Technical Lead
Event Technology
Troubleshooting
Customer Service
Operations
Equipment Setup
Safety
Mentoring
Up-selling
Invoicing
Technical Certification
Convention Center
Audio-visual equipment

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