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Added 16 mins ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 16 mins ago
NF
Lead Project Engineer
New Flyer
Winnipeg, MB
- Full-time
…production launch. Will report directly to the Project Engineering…
Added 16 mins ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Toronto, ON
- Full-time
Added 16 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 16 mins ago
TL
Controller
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Toronto, ON
- Full-time
The Operations Manager oversees the association’s day-to-day operations, ensuring the systems, processes and resources needed to support staff, programs, members and strategic priorities…
Added 16 mins ago
CL
Assistant Store Manager
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- Full-time
We are looking for an Assistant Store Manager at our South Pointe Common in Red Deer, Retail Salon!
Added 16 mins ago
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Added 16 mins ago
TC
Assistant Store Manager Winners Homesense Pine Centre Mall
TJX Canada – Winners, Marshalls, HomeSense
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- $48,592.5 to $68,029.5 CAD / year
- Full-time
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Added 16 mins ago
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Paint Sales Associate: Full Time - PRINCE GEORGE
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Added 16 mins ago
FH
Campus Retail Team Lead - Bow Valley College Bookstore
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- Full-time
As a Campus Store Leader - Canada, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth…
Added 16 mins ago
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Associate, Quantitative Modeling
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- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 16 mins ago
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Executive Assistant
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- Full-time
A virtual interview with the Human Resources team and the Hiring Manager focused on your experience supporting senior leaders, your approach to managing competing priorities, and how you…
Added 16 mins ago
VH
Medical Imaging Manager
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- Full-time
We are looking for a Medical Imaging Manager who is excited by the opportunity to help build what comes next.
Added 16 mins ago
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Superviseur(e) des Opérations
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- Full-time
Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
Added 16 mins ago
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LSM - PT Weekend Concierge
Tor Properties Management Inc.
Salmon Arm, BC
- $21.5 CAD / hour
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Under the direction of the General Manager, the Concierge greets families and visitors to the residence.
Added 16 mins ago
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Project Manager
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- Full-time
In your role as the Project Manager at The North West Company (TNWC); you are responsible for leading strategic projects from initiation through completion, ensuring they are properly…
Added 16 mins ago
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- $96,000 to $110,000 CAD / year
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Added 16 mins ago
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Added 16 mins ago
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Added 16 mins ago
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Secondary Long Term Occasional LTO 100% Grades 9, 11&12 Music (AMI1O1/102, AMU3M/4M, AMR1O1, AMR4M1)
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Encore Global

Event Technical Lead- BMO Center, Calgary

Calgary, AB, T2G 2W1, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2-3+ years of audio-visual experience is required.
Posting language: English
Posted: Oct 7, 2026

Original job description

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.

Troubleshoot technical issues and resolve problems quickly as they arise.

Complies with all Company security and safety measures.

Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strive to exceed the expectations and needs of internal and external customers.

Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.

Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for set up and for strike.

Interacts with other staff and outside vendors for equipment.

Increases revenue by utilizing floor up-selling techniques.

Work with clients to finalize invoices.

As needed, work within Encore systems and applications.

Job Qualifications

High school diploma required, Associate’s degree is preferred.

2-3+ years of customer service or hospitality experience is preferred.

2-3+ years of audio-visual experience is required.

Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.

A valid driver’s license is required for team members in positions that may operate Company vehicles.

Additional DOT requirement may need to be met if applicable.

Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality

Manages Complexity

Value People

Collaborates

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

The Technical Lead is responsible for the setup, operation, and breakdown of audiovisual systems while ensuring high levels of customer satisfaction. They also provide leadership and mentorship to other technicians while maintaining positive client relationships.

Requirements

Candidates must have 2-3 years of audio-visual experience and a high school diploma, with an associate's degree preferred. A valid driver's license and the ability to lift 50 lbs are required.

Skills

Audiovisual systems
Technical troubleshooting
Customer service
Equipment setup
Event technology
Hospitality
Leadership
Mentoring
Communication
Problem solving
Inventory management
Up-selling
Invoicing
Safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual
Hospitality
Technical Lead
Event Technology
Troubleshooting
Customer Service
Operations
Equipment Setup
Safety
Mentoring
Up-selling
Invoicing
Technical Certification
Convention Center
Audio-visual equipment

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