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Added 12 mins ago
WC
(CAN) Stock Unloader Department Manager
Walmart Canada
ON · Kenora, ON
- Full-time
…merchandise all in a safe and clean environment. This Department Manager will function as a lead of a team to strategically plan and execute duties based on workload and operational…
Added 12 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Whitehorse, YT
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 12 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Fort McMurray, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 13 mins ago
FG
FOX CLOTHING - Shift Lead - Sherway Garden
Fox Group Canada Inc.
Toronto, ON · Etobicoke, Ontario
- Part-time
As part of the expansion plans in Canada, we are looking for experienced, energetic and passionate SHIFT LEAD. This position reports directly to the Store Manager.
Added 13 mins ago
YG
Preconstruction Project Manager
York Group
Edmonton, AB
- Full-time
Reports to: Preconstruction Operations Manager
Added 13 mins ago
BO
Occupational Health and Safety Consultant
Board Of Governors of Exhibition Place
Toronto, ON
- $91,965 to $116,220 CAD / year
Reporting to the Labour Relations and Health & Safety Manager, the OHS Consultant will direct all activities related to the development and delivery of the Occupational Health & Safety…
Added 13 mins ago
DA
Executive Chef
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Fort Macleod, AB
- Full-time
…culinary vision of the Queen’s Hotel. Reporting to the General Manager, the Executive Chef will provide overall leadership and direction of the kitchen operations while playing an active…
Added 13 mins ago
NP
Recruitment Coordinator
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- Full-time
Post positions to appropriate internet sources, conduct telephone interview pre-screens, and recommend candidates to hiring manager
Added 13 mins ago
LV
Customer Advisor I
Lee Valley Tools
Waterloo, ON
- Up to $18.75 CAD / hour
Fill a customer orders (including all safety sheets as required)
Added 13 mins ago
DA
Automotive Parts Coordinator
Distinctive Autoworks
Edmonton, AB
- Full-time
Works with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards;
Added 13 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 13 mins ago
TM
Afternoon Production Floor Supervisor
Tradesman Manufacturing
Lethbridge, AB
- Full-time
A healthy obsession with Safety. We deeply understand the products we make and are committed to delivering high-quality goods for our customers in a safe working environment. Regardless of…
Added 13 mins ago
W
(CAN) Consumables Associate
Walmart
Fort McMurray, AB
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 13 mins ago
W
(CAN) Loss Prevention Investigator
Walmart
Hanover, ON
- Part-time
…the Asset Protection Investigative Analyst (APIA), Total Loss Manager (TLM) and Asset Protection Associate (APA) in the day-to-day management of investigations to mitigate loss and…
Added 13 mins ago
W
(CAN) Cashier
Walmart
Chilliwack, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 13 mins ago
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Assistant Store Manager
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Vernon, BC
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 13 mins ago
NF
Child & Youth Worker - NH Vancouver
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Vancouver, BC
- Up to $18 CAD / hour
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Reports to Home Manager Location Nisa Homes Vancouver
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RF
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- Full-time
Russell Hendrix Foodservice Equipment is looking for a Distribution Centre Manager to join our team in Edmonton. This is a senior leadership role for an experienced distribution or…
Added 13 mins ago
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Any other reasonable duties as requested by direct or indirect superior manager.
Added 13 mins ago
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Follows all safety policies and procedures, Loss Prevention policies and procedures
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Follows all Safety and Loss Prevention Policies and Procedures.
Added 13 mins ago
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The Home Depot
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Maintains Safety, Security and Shrink Mitigation
Added 13 mins ago
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Department Supervisor Operations: Full Time - BEACON HILL
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- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 13 mins ago
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Encore Global

Event Technical Lead- BMO Center, Calgary

Calgary, AB, T2G 2W1, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2-3+ years of audio-visual experience is required.
Posting language: English
Posted: Oct 7, 2026

Original job description

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.

Troubleshoot technical issues and resolve problems quickly as they arise.

Complies with all Company security and safety measures.

Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strive to exceed the expectations and needs of internal and external customers.

Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.

Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for set up and for strike.

Interacts with other staff and outside vendors for equipment.

Increases revenue by utilizing floor up-selling techniques.

Work with clients to finalize invoices.

As needed, work within Encore systems and applications.

Job Qualifications

High school diploma required, Associate’s degree is preferred.

2-3+ years of customer service or hospitality experience is preferred.

2-3+ years of audio-visual experience is required.

Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.

A valid driver’s license is required for team members in positions that may operate Company vehicles.

Additional DOT requirement may need to be met if applicable.

Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality

Manages Complexity

Value People

Collaborates

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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More about this job

Responsibilities

The Technical Lead is responsible for the setup, operation, and breakdown of audiovisual systems while ensuring high levels of customer satisfaction. They also provide leadership and mentorship to other technicians while maintaining positive client relationships.

Requirements

Candidates must have 2-3 years of audio-visual experience and a high school diploma, with an associate's degree preferred. A valid driver's license and the ability to lift 50 lbs are required.

Skills

Audiovisual systems
Technical troubleshooting
Customer service
Equipment setup
Event technology
Hospitality
Leadership
Mentoring
Communication
Problem solving
Inventory management
Up-selling
Invoicing
Safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual
Hospitality
Technical Lead
Event Technology
Troubleshooting
Customer Service
Operations
Equipment Setup
Safety
Mentoring
Up-selling
Invoicing
Technical Certification
Convention Center
Audio-visual equipment

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