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Added 8 mins ago
CC
Retail Shift Leader
Canna Cabana
Red Deer, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 8 mins ago
RB
Relationship Manager Intern, Commercial Financial Services
Royal Bank of Canada
Richmond, BC
- Full-time
As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre…
Added 22 mins ago
T
Project Manager, REM Implementation
TransAlta
Calgary, AB
- Full-time
TransAlta is seeking a Project Manager, REM Implementation to join our REM Implementation Team.
Added 22 mins ago
R
Senior Product Manager, Platform / OS
Roku
Toronto, ON
- Full-time
We are looking for a strategic, growth-focused, collaborative, and experienced product manager to lead Roku’s viewer (OS / Platform) product management function in Canada. In this role, you…
Added 22 mins ago
TJ
Brand Manager
The J.M. Smucker Co.
Markham, ON
- Full-time
Reporting to the Senior Brand Manager on the business, assume a leadership role in the management of the brand(s), setting the annual strategic direction for the brand(s) including the…
Added 22 mins ago
SS
Electrical Engineer IV
Select Source International
Markham, ON
- $70 to $80 USD / hour
- Contract
…Automation North America Protection and Control Engineering manager , the Lead Protection and Control Engineer will be part of the regional Projects and Services execution team. Activities…
Added 38 mins ago
Social Impact Specialist
Range
Toronto, ON
Learn from leaders. You'll work closely with the Director and Manager of Social Impact to support our largest partnerships and interact with Senior and Executive leadership across the…
Added 38 mins ago
CL
HUMAN RESOURCES & PAYROLL COORDINATOR
Cold Lake First Nations
Cold Lake, AB
- Full-time
Coordinate job postings, applications, interviews, reference checks and candidate communications.
Added 38 mins ago
CT
Event Services Crew Member - Casual Term
Calgary TELUS Convention Centre
Calgary, AB
- Part-time
Reporting to the Manager, Event Services, and/or Team Lead, Event Services, this position is responsible for the day-to-day setup, teardown, and cleaning of events and public space in the…
Added 38 mins ago
M
Digital Marketing Manager
Movati
Amherstburg, ON · Toronto, ON
- Full-time
The Digital Marketing Manager will provide strategic direction across MOVATI’s digital channels and platforms, including the website, mobile app, interactive displays, digital campaigns,…
Added 53 mins ago
CC
Sales Representative
Cellcom Communications - Cellcom.ca
Ottawa, ON
- Full-time
Founded in 1985, Cellcom Communications, Authorized Bell Dealer, stands out through his leadership and strong growth. Cellcom Communications is not only retail and business sales, but also…
Added 53 mins ago
CU
Donor Engagement Specialist
Concordia University of Edmonton
AB · Edmonton, AB
- Full-time
Reporting to the Manager, Community Relations, the Donor Engagement Specialist supports Concordia University of Edmonton’s philanthropic initiatives by managing donor relationships,…
Added 53 mins ago
H
Leasing Manager
Hays
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
The position offers broader exposure than a traditional leasing role. You will work closely with the Property Manager, Building Managers, accounting team, contractors and head office,…
Added 53 mins ago
SP
Licensed 309A Electrician
Spark Power ⚡
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Career advancement opportunities (such as Foreman, Project Manager)
Added 53 mins ago
V
CSR
Vallen
Calgary, AB
- Full-time
Responsible for growth of assigned customers in conjunction with Strategic Account Manager, Business Development Managers and local Territory Managers.
Added 1 hour ago
IR
Senior Manager of Partnerships
Islamic Relief Canada
Burlington, ON · ON · Ontario
- Full-time
Reporting to the Director of Programs, the Partnerships Manager provides strategic and operational oversight of the organization's international and Canadian programmatic partnerships. This…
Added 1 hour ago
T
Workplace Experience Coordinator
Trulioo
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
Use AI assistants to triage and summarize the shared office inbox, draft event and office communications, and pull together recurring monthly reports from existing data.
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Sherwood Park, AB · Sherwood Dr, Sherwood Park, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 1 hour ago
A
Laboratory Administrator
Adecco
Lloydminster, AB
- $28 to $35 CAD / hour
- Full-time
Reporting to the Canadian Refining Laboratory Manager, the Laboratory Administrator provides administrative and coordination support to the Lloydminster Refinery Laboratory. This role is…
Added 1 hour ago
CD
AI Integration and Digital Innovation Specialist
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
Montreal, QC
- Full-time
…administrative staff of the organization. In collaboration with their manager, they contribute to determining priorities and directions, and then take responsibility for the design and…
Added 1 hour ago
A
Property Manager
Armco
Montreal, QC
- Full-time
As the Property Manager, you will be responsible for all aspects of property management at one of our downtown multi residential properties. The responsibilities will include, but are not…
Added 1 hour ago
TH
Business Operations Manager
Teumo Health Technologies Inc.
Vancouver, BC
- Full-time
Added 1 hour ago
CO
Communications Operator
City of Brampton
Brampton, ON
- Full-time
Reporting to the Division Chief, Communications, this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations, while…
Added 1 hour ago
R
Social Impact Specialist
Range
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
Learn from leaders. You'll work closely with the Director and Manager of Social Impact to support our largest partnerships and interact with Senior and Executive leadership across the…
Added 1 hour ago
Dietary Aide - Casual
Optima Living
Okotoks, AB
Reporting to either the Food Services, Support Services or Hospitality Manager, the Dietary Aide assists with meal service, food preparation support, and maintaining cleanliness in kitchen…

Encore Global

Event Technical Supervisor - BMO Center, Calgary

Calgary, AB, T2G 2W1, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3-5 year of audio visual experience is required
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.

Troubleshoot technical issues and resolve problems quickly as they arise.

Complies with all Company security and safety measures.

Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.

Serves as a mentor for new hires.

Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.

Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.

Ensures the equipment sheets are updated and properly completed.

Works with team to establish coordinated communications for the management of events.

Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.

Leads the team in proper security, storage, transportation, and maintenance of equipment.

Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred

3-5 years of customer service or hospitality experience is preferred

3-5 year of audio visual experience is required

Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date

Knowledge of technical theory

Advanced problem solving skills

Experience leading workflow and team members

A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Compensation for this position is determined in accordance with the company's established salary structure.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply About employer

More about this job

Responsibilities

The Technical Supervisor leads floor operations, ensuring the accurate setup and operation of audiovisual equipment while providing excellent customer service. They are responsible for staff development, workflow management, and maintaining equipment to ensure operational efficiency.

Requirements

Candidates must have 3-5 years of audio-visual experience and 3-5 years of customer service or hospitality experience. A bachelor's degree is preferred, and applicants must be able to achieve Technical 1-Star Certification.

Skills

Technical troubleshooting
Staff leadership
Customer service
Event management
Team mentoring
Equipment maintenance
Workflow management
Problem solving
Communication
Inventory management
Technical theory
Hospitality management

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual
Event Technology
Hospitality
Technical Supervisor
Equipment Maintenance
Troubleshooting
Staff Development
Operations Management
Technical 1-Star Certification
Banquet Event Orders
Preventative Maintenance
Inventory Control
Customer Satisfaction
Leadership
Convention Center

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