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Added 4 mins ago
AH
Occupational Therapist II - Home Care
Alberta Health Services
Grande Prairie, AB
- Part-time
…with over 70,000 residents and serving approximately 260,000 people in the trading area. Grande Prairie has something for everyone! Outdoor and indoor recreation opportunities are available…
Added 4 mins ago
M
Generalist, Human Resources
Morguard
Mississauga, ON
- Full-time
At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully…
Added 4 mins ago
DF
Store Manager | City Place
Decisive Farming by TELUS Agriculture
Winnipeg, MB
- Full-time
…spirit who loves to guide and build successful teams? Are you a people person obsessed with delivering world class customer service? Are you ready to explore career opportunities with one…
Added 5 mins ago
FG
Glazing Project Manager
Flynn Group of Companies
Winnipeg, MB
- Full-time
Flynn Group of Companies is seeking a Glazing Project Manager to join our Winnipeg branch.
Added 5 mins ago
TS
Assistant Store Manager
The Salvation Army Canada and Bermuda Territory
Brantford, ON
- Full-time
Support the Store Manager in ensuring all cash operations are carried out according to Salvation Army Policy and Procedures and nightly deposits are secure
Added 5 mins ago
TS
Union Store Associate
The Salvation Army Canada and Bermuda Territory
Regina, SK · Saskatoon, SK · Glencairn Thrift Store
- Part-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 5 mins ago
TS
Toy Mountain Supervisor
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
- Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 5 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Newmarket, ON
- Part-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 5 mins ago
B
Cloud Application Developer - (AWS / Banking/ Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
Creates instructions for cloud computing operations and documentation.
Added 5 mins ago
B
Manager, Margin Lending
BMO
Toronto, ON · FCP
- Full-time
…Credit function within the unit including overseeing business operations within the jurisdiction to ensure adherence and…
Added 5 mins ago
B
Associate Director, Investment Platform (Contract)
BMO
Toronto, ON · FCP
- Full-time
…Serves as a key liaison between investment management, product, operations, technology, compliance, and other stakeholders, facilitating effective communication and alignment across…
Added 5 mins ago
BP
Fly Fishing Team Lead
Bass Pro Shops
Delta, BC · Vancouver, BC
- Full-time
Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.
Added 19 mins ago
CO
Supervisor 1 - Construction
City of North Vancouver
North Vancouver, BC
- Full-time
…City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous…
Added 20 mins ago
AP
Instrument & Electrical Technician
Air Products
Edmonton, AB
- Full-time
At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we…
Added 20 mins ago
M
Client Service Specialist - AdminAdvantage
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Join a team that’s transforming benefits administration. At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits…
Added 20 mins ago
M
Default Management Supervisor
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON
- Full-time
We are seeking an experienced and people-focused leader to join our Residential Lending Services team as Default Management Supervisor.
Added 20 mins ago
GC
Surveillance Operator (Part-time) - Pickering
Great Canadian Entertainment
Pickering, ON
- Part-time
Under the general direction of the Surveillance Manager, this position is responsible for protecting the assets of the corporation against theft, fraud and abuse, using surveillance…
Added 20 mins ago
J
Maintenance Manager
JLL
Pitt Meadows, BC
- Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 20 mins ago
J
Maintenance Manager
JLL
Cambridge, ON
- Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 20 mins ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Dieppe, NB
- Part-time
…Respect, and Integrity, we truly pride ourselves on seeing our people reach their full potential through growth, confidence, passion, and innovation.…
Added 36 mins ago
BF
Poultry Technician
Burnbrae Farms
Dufrost, MB
- Full-time
…nutritious, and affordable eggs and egg products. Across our operations, spanning 7 farms, 8 grading stations, 3 processing plants, and 2 distribution centres, we collect, grade, boil,…
Added 36 mins ago
EI
Financial Systems Analyst
Ecolab Inc.
Calgary, AB
- Full-time
…reporting tools, and business processes. Reporting to the FP&A Manager, this role serves as the primary point of contact between Finance, IT, and business stakeholders to ensure financial…
Added 50 mins ago
Front of House - Supervisor, Food Services
Northland Properties
Calgary, AB
Denny's has been proudly serving local customers for over 40 years, and we are continuing to grow with the right people! With over 70 restaurants across Canada, you can visit your local…
Added 50 mins ago
Paint Mixer Specialist
State Window Corporation
Vaughan, ON
We take immense pride in our work, our people, and our unwavering commitment to excellence.
Added 1 hour ago
B
Gestionnaire de territoire bilingue - Intervention Périphériqu (contract 12 mois)
BD
Montreal, QC · Quebec, QC · CAN Quebec - Galilee
- Full-time
We are the people who give possibilities purpose

Encore Global

Event Technical Supervisor - BMO Center, Calgary

Calgary, AB, T2G 2W1, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 3-5 year of audio visual experience is required
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.

Troubleshoot technical issues and resolve problems quickly as they arise.

Complies with all Company security and safety measures.

Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.

Serves as a mentor for new hires.

Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.

Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.

Ensures the equipment sheets are updated and properly completed.

Works with team to establish coordinated communications for the management of events.

Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.

Leads the team in proper security, storage, transportation, and maintenance of equipment.

Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred

3-5 years of customer service or hospitality experience is preferred

3-5 year of audio visual experience is required

Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date

Knowledge of technical theory

Advanced problem solving skills

Experience leading workflow and team members

A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Compensation for this position is determined in accordance with the company's established salary structure.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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More about this job

Responsibilities

The Technical Supervisor leads floor operations, ensuring the accurate setup and operation of audiovisual equipment while providing excellent customer service. They are responsible for staff development, workflow management, and maintaining equipment to ensure operational efficiency.

Requirements

Candidates must have 3-5 years of audio-visual experience and 3-5 years of customer service or hospitality experience. A bachelor's degree is preferred, and applicants must be able to achieve Technical 1-Star Certification.

Skills

Technical troubleshooting
Staff leadership
Customer service
Event management
Team mentoring
Equipment maintenance
Workflow management
Problem solving
Communication
Inventory management
Technical theory
Hospitality management

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual
Event Technology
Hospitality
Technical Supervisor
Equipment Maintenance
Troubleshooting
Staff Development
Operations Management
Technical 1-Star Certification
Banquet Event Orders
Preventative Maintenance
Inventory Control
Customer Satisfaction
Leadership
Convention Center

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