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Added 13 mins ago
ML
Hospitality Manager - Client Centre
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
The Hospitality Manager - Client Centre is an onsite leadership role responsible for overseeing hospitality operations across the Conference Centre, workplace catering, and Executive…
Added 28 mins ago
W
Manager - Environmental Health and Safety
Wesco
Mississauga, ON
- $98,653 to $139,000 USD / year
- Full-time
Enhance companywide communication by promoting knowledge share between the EH&S Service team and the rest of the organization with the goals of enhancing the technical acumen of the company…
Added 28 mins ago
CC
Location Manager
Cintas Canada
Toronto, ON · North York, ON
- Full-time
Cintas is seeking a Location Manager. The Location Manager assists with managing the location's overall operational business while completing a defined curriculum of activities that will…
Added 28 mins ago
KG
Building Operator (Toronto)
Kipling Group
Toronto, ON
- Full-time
Company Overview: Since 2007, Kipling Group has been one of Canada’s largest Canadian-owned, independent, full-service property management firms. With more than 130 professionals, the…
Added 28 mins ago
P
restaurant assistant manager
Petro-Canada
Miramichi, NB
- Full-time
Added 28 mins ago
H
assistant manager, fast food
Harvey's
Port Colborne, ON
- Full-time
Added 28 mins ago
HH
assistant manager, restaurant
Halibut House Fish and Chips Inc.
Welland, ON
- Full-time
Food service counter attendants and food preparers
Added 28 mins ago
W
Bell Fibre Installation & Repair Technician
Worldwide
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…of Montreal, Quebec. This position would report to the Field Manager. The successful candidate will be accountable for training and motivating our team and ensuring we deliver an…
Added 28 mins ago
I-
Store Manager
I8IS - Infiniti Software Solutions
Laval, QC
- Full-time
- Develop, direct, and motivate the store team, resulting in great service to all customers, increased sales/profit, minimized losses, and a visually distinctive, impeccably maintained…
Added 28 mins ago
NF
Grocery Department Manager Full Time Day
No Frills
Fredericton, NB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 28 mins ago
S
Liquor Store - Assistant Manager Liquor Store
Sobeys
Calgary, AB
- Full-time
We have an immediate opening for a customer driven, community engaged, results oriented and passionate people leader to join our team as an Assistant Store Manager. As a member of the…
Added 28 mins ago
SC
Cashier/Grocery Clerk
Safeway Canada
Terrace, BC
- Full-time
As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. So too is maintaining a…
Added 28 mins ago
NF
Assistant Store Manager Fresh Full Time Day
No Frills
AB · Edmonton, AB
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 43 mins ago
S
Services Lead, Stores - Full Time
sephora.com
Markham, ON
- $22.2 to $26.1 CAD / hour
- Full-time
…execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you…
Added 58 mins ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11649
Added 58 mins ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11649
Added 58 mins ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11649
Added 58 mins ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Halton Hills, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 1 hour ago
EL
Key Holder - 12 hours - The Cosmetics Company Store - Toronto Premium Outlets - Halton Hills, ON
Estée Lauder Companies
ON
- Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 1 hour ago
RM
Outside Sales Consultant - Rentals
Rocky Mountain Equipment
Swift Current, SK
- Full-time
…maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME…
Added 1 hour ago
RM
Outside Sales Consultant - Rentals
Rocky Mountain Equipment
Calgary, AB
- Full-time
…maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME…
Added 1 hour ago
RM
Parts Technician
Rocky Mountain Equipment
Camrose, AB
- Full-time
…maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME…
Added 1 hour ago
TG
Planet Fitness - Member Services Representative - Part Time - Timmins
Taymax Group
Timmins, ON
- Part-time
…positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and…
Added 2 hours ago
MM
restaurant manager
Montfort Mediterranean Grill
Hamilton, ON
- Full-time
Added 2 hours ago
BC
liquor store manager
Bear Creek Liquor Store
Surrey, BC
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages

Encore Global

Event Technical Supervisor - Coast Canmore Hotel

Canmore, AB, T1W 1N7, Canada

Hourly Pay Range: $28.30 - $34.88 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. · Full-time

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Job details

Pay: Hourly Pay Range: $28.30 - $34.88 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location.
Job type: Full-time
Experience: 3-5 year of audio visual experience is required
Posting language: English
Posted: Oct 1, 2026

Original job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.

Troubleshoot technical issues and resolve problems quickly as they arise.

Complies with all Company security and safety measures.

Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.

Serves as a mentor for new hires.

Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.

Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.

Ensures the equipment sheets are updated and properly completed.

Works with team to establish coordinated communications for the management of events.

Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.

Leads the team in proper security, storage, transportation, and maintenance of equipment.

Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred

3-5 years of customer service or hospitality experience is preferred

3-5 year of audio visual experience is required

Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date

Knowledge of technical theory

Advanced problem solving skills

Experience leading workflow and team members

A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Hourly Pay Range: $28.30 - $34.88 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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More about this job

Responsibilities

The Technical Supervisor leads floor operations, overseeing the setup, operation, and breakdown of audiovisual equipment while managing staff workflow. They are responsible for ensuring customer satisfaction, providing technical support, and maintaining equipment standards within a hotel environment.

Requirements

Candidates must have 3-5 years of audio-visual experience and strong customer service skills. A bachelor's degree is preferred, and applicants must be able to achieve Technical 1-Star Certification.

Skills

Technical troubleshooting
Staff leadership
Customer service
Event management
Equipment maintenance
Workflow management
Mentoring
Inventory management
Communication
Problem solving
Hospitality operations

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual
Technical Supervisor
Hospitality
Event Technology
Equipment Setup
Troubleshooting
Preventative Maintenance
Inventory Count
Staff Development
Banquet Event Orders
Technical Theory
Operations Management
Customer Satisfaction
Warehouse Operations
Technical 1-Star Certification

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