Jobs in Canada

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Shuttle Driver - Temporary
Norpro
Sault Ste. Marie, ON
- Part-time
Evening shift
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Channel manager
Oqitor
Vancouver, BC
- Full-time
Strong Customer Service skills, with a focus on relationship building, partner support, and issue resolution.
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(CAN) Overnight Associate( Temp 3 month contract)
Walmart
Hanover, ON
- Part-time
To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers,…
Added 24 mins ago
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Sandwich Artist ®
Manitoba
Steinbach, MB
- Full-time
- Part-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 24 mins ago
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Sandwich Artist ®
Manitoba
La Broquerie, MB
- Full-time
- Part-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 24 mins ago
FH
Student Part Time Day Greenlight Requisition
Fortinos Hwy 27 (2376168 ONTARIO Limited)
Vaughan, ON
- Part-time
…staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a…
Added 24 mins ago
DN
Produce Clerk Part Time Day Greenlight Requisition
Daniel's No Frills Mississauga (1245782 Ontario Limited)
Mississauga, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 24 mins ago
LI
Fruits et légumes Commis temps partiel jour Embauche feu vert
Loblaws Inc.
Montréal, QC
- Part-time
La capacité de déplacer jusqu’à 50 lb et à être constamment en déplacement pendant un quart de travail complet
Added 24 mins ago
LI
Sales Associate Part Time Day Greenlight Requisition
Loblaws Inc.
Toronto, ON
- Part-time
As a colleague in one of our stores, you will have an immediate impact on sales and customer satisfaction by:
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LI
Decorator Part Time Day
Loblaws Inc.
Halifax, NS
- Part-time
…orders and accurately labeling products. We provide friendly service by answering customer questions and sharing our knowledge and experience. We want to show you how it is done and have…
Added 24 mins ago
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Cashier Part Time Day Greenlight Requisition
Roy's NoFrills Dartmouth (15708753 Canada Inc)
Dartmouth, NS
- Part-time
Motivated to learn new things and delivering great customer service
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Sr. Manager, Enterprise Consolidation, Planning & SG&A
Maple Leaf Foods Inc.
Mississauga, ON
- Full-time
- Hybrid
Added 32 mins ago
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Alpine Restaurant Assistant Manager
Whistler Blackcomb
Whistler, BC
- Temporary
3-5 years of restaurant experience, 1+ years of supervisory experience required
Added 32 mins ago
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Mountain Safety Attendant
Whistler Blackcomb
Whistler, BC
- Temporary
…lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 32 mins ago
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Operational Support Specialist
Compucom
Markham, ON
- Full-time
Professional Experience: Proven experience in operational support, supply chain execution, order fulfillment, or customer service within a technical environment.
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Kobo Holiday Assisted Sales Brand Ambassador
Acosta Group
Richelieu, QC
- Contract
Commitment to Service Excellence: Provide exceptional service consistently.
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(CAN) Fashion Team Lead
Walmart Canada
Red Deer, AB
- Full-time
…associates through teaching and training. Ensures a high level of customer service while ensuring task…
Added 32 mins ago
EC
Sr Manager, Workforce Excellence - Brampton
Encore Canada
Brampton, ON
- Full-time
…hiring, training and scheduling, focusing on optimizing the customer experience and establishing core standard processes and expectations for our labor schedulers and field…
Added 32 mins ago
GC
Residential AV & Technology Installation Technician
Genesis Control Systems Ltd
AB · Edmonton, AB
- Full-time
…work environment, document work completed, and support ongoing service calls to uphold a high level of customer…
Added 32 mins ago
SC
Automotive Service Technician (310S)
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
Our client is an established Burlington automotive service business handling everything from routine maintenance and diagnostics through brakes, suspension, steering, transmission work,…
Added 32 mins ago
WC
Overnight Associate
Walmart Canada
ON · Hannon, ON
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 54 mins ago
AU
Security Guard - Warehouse
Allied Universal
Oakville, ON
- $18.5 CAD / hour
- Full-time
Display exceptional customer service and communication skills
Added 54 mins ago
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Security Guard -- Warehouse
Allied Universal
ON
- $18 CAD / hour
- Full-time
Display exceptional customer service and communication skills
Added 1 hour ago
SC
shift supervisor - Store# 23274, 65 DUSK DR
Starbucks Coffee Company
Brampton, ON
- Full-time
…Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store…
Added 1 hour ago
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Dairy Clerk Part Time Day
Loblaws Inc.
Dartmouth, NS
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs

Encore Global

Sr Manager, Workforce Excellence - Brampton

Brampton, ON, Canada

Salary Pay Range: $75,000 - $90,000. · Full-time

Apply on recruiting2.ultipro.com About employer

Applications open in a new tab.

Job details

Pay: Salary Pay Range: $75,000 - $90,000.
Job type: Full-time
Experience: Event Execution Experience 5+ years
Posting language: English
Posted: Mar 27, 2026

Original job description

Position Overview

The Sr Mgr, Workforce Excellence is responsible for partnering with the RVP, Production Center and Venues and peers to execute a defined hiring, training and scheduling approach that supports Encore’s growth plan and desired financial results. This position will own the strategic deployment approach within the specified market(s), focusing on quality, consistency, best practice implementation and team member deployment across Encore’s venue and event staffing. Additionally, this position will work with assigned Regional Workforce Managers to drive a consistent approach to hiring, training and scheduling, focusing on optimizing the customer experience and establishing core standard processes and expectations for our labor schedulers and field teams.

Reporting to RVP, Production Center and Venues, the primary responsibility in this role will be to execute an effective hiring, training, scheduling and reporting culture at Encore to advance the organization’s strategic objectives.

Key Job Responsibilities:

Regional Workforce Hiring, Onboarding and Training

Implement regional hiring, onboarding and training practices and initiatives consistent with recruiting, HR and Global Learning guidance and LEAP (Location Effectiveness and Productivity model) scheduling process deployment

Manage staffing to support the growth of the business and accomplish the organizational goals.

Assemble market plans to lower cost, improving service standards, reviewing staffing levels, skill sets, and pay rates.

Develop labor pool solutions that balance technical and service skills while minimizing costs.

LEAP staffing guideline adherence (in partnership with HR)

Implement process/continuous improvement initiatives and methodologies designed to drive labor efficiencies and cost performance.

Service and safety standards at or above Encore expectations

Monitor sales pipeline to ensure event demand planning and execution is supported by workforce.

Leadership & People Development

Execute organization structure that results in effective delivery of services to the entire organization.

Provide focused and continued coaching to develop the skills of all direct reports.

Partner with HR business partners to manage human resources activity, including selection, performance management, salary administration, training and development and strategic human resources planning

Systems, Reporting and KPIs

Partner with leadership to address key areas of labor analysis opportunities and implement action plans to address those areas.

Develop workforce recommendations based on KPI trends and insights. Present and implement recommendations as appropriate.

Recommend system enhancements, provide system training and identify areas for improved system usage for regions within assigned areas, in close partnership with operations leadership.

Develop and implement an approach to standardize and improve reporting, KPIs and other deliverable information to the field to improve all aspects of labor management and performance measurement so that better recommendations and decisions can be made

Job Qualifications:

Exceptional strategic planning and influence skills

Excellent people leadership, coaching and employee engagement skills

7+ Experience in above property labor management

High proficiency with Encore systems and tools, including NWF 2.0, Ecliptic and Compass

Strong organizational leadership skills

Superior Analytical Acumen

Excel/Data Analysis Skills

Event Execution Experience 5+ years

Regional Management /Multi-Location Management is preferred but not required

Competency Group

Deliver World Class Service

Hospitality

Do The Right Thing

Courage

Drive Results

Optimizes & Aligns Work

See The Big Picture

Strategic Mindset

Value People

Organizational Savvy

Values Diversity

Develops Talent

Salary Pay Range: $75,000 - $90,000.

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Apply on recruiting2.ultipro.com About employer

More about this job

Responsibilities

The Senior Manager, Workforce Excellence at Encore Global will set up regional hiring, onboarding, training and scheduling practices and manage staffing levels and labour costs. They will coach direct reports, work with HR on people matters, and build reports and KPI recommendations for the field.

Requirements

Candidates need 7+ years of above-property labour management and 5+ years of event execution experience, plus strong strategic planning, people leadership and data analysis skills. High proficiency with Encore systems (NWF 2.0, Ecliptic, Compass) and Excel is required. Regional or multi-location management experience is preferred.

Skills

Workforce planning
Labour cost management
Staffing levels and scheduling
Hiring, onboarding and training
LEAP scheduling process
NWF 2.0
Ecliptic
Compass
Excel
Data analysis
KPI reporting
Strategic planning
People leadership and coaching
Performance management
Salary administration
Event demand planning
Continuous improvement
Process standardization
Hospitality service standards
Stakeholder influence

Keywords

workforce management
labour management
workforce planning
hiring and training
staff scheduling
event staffing
venue operations
LEAP scheduling
NWF 2.0
Ecliptic
Compass
Excel
data analysis
KPI reporting
people leadership
HR partnership
hospitality
sports and entertainment venues
Brampton

Seniority

Senior

Tools

NWF 2.0
Ecliptic
Compass
Excel

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Work requirements

Jobs in Canada