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Added 14 mins ago
Hub coordinator (6 Months Contract)
HelloFresh
Calgary, AB
Reporting directly to the Hub Manager, the Hub Coordinator will participate in scheduling on road delivery operations and providing front-line leadership. You will help execute the…
Added 14 mins ago
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Construction Inspector - Airport Project
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- $85,000 to $115,000 CAD / year
- Full-time
Prepares daily reports and regularly updates the Construction Manager on progress and issues..
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Prince George, BC
- Other
…patients, residents, families, visitors and staff.Reporting to the Manager/Coordinator or designate, in accordance with established guidelines, the Referral Clerk receives, records and…
Added 14 mins ago
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Dexterra
Mississauga, ON
- $60,000 to $62,000 CAD / year
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Added 16 mins ago
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Job Title Harm Reduction Worker
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Added 16 mins ago
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Hotel Maintenance Supervisor *Tsuut'ina Nation Members Only*
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This position reports to the Facilities Manager.
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Stage Bar Host
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Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
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Willingness to take directions from the Cleaning Lead, Supervisor, or Manager
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Senior Condominium Manager
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The Property Manager will perform functions ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and…
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Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be…
Added 20 mins ago
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Buffet Server
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Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 20 mins ago
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Stage Bar Server
Grey Eagle Resort & Casino
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Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 20 mins ago
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Under the direction of the Restaurant Manager or Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the restaurant in a timely manner. Emphasis must be…
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Added 20 mins ago
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Blaze Bar & Grill Server
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- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 20 mins ago
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Encore Global

Technical Supervisor - Niagara Falls

Niagara Falls, ON, L2G 3W7, Canada

Hourly Pay Range: $27.00 - $31.00 · Full-time

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Job details

Pay: Hourly Pay Range: $27.00 - $31.00
Job type: Full-time
Experience: 3-5 year of audio visual experience is required
Posting language: English
Posted: Oct 14, 2026

Original job description

Position Overview

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the Director of Event Technology, Director of Operations, or Operations Manager.

Key Job Responsibilities

Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.

Troubleshoot technical issues and resolve problems quickly as they arise.

Complies with all Company security and safety measures.

Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and ENCORE service expectations.

Serves as a mentor for new hires.

Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.

Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.

Ensures the equipment sheets are updated and properly completed.

Works with team to establish coordinated communications for the management of events.

Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.

Leads the team in proper security, storage, transportation, and maintenance of equipment.

Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred

3-5 years of customer service or hospitality experience is preferred

3-5 year of audio visual experience is required

Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date

Knowledge of technical theory

Advanced problem solving skills

Experience leading workflow and team members

A valid driver’s license is required for team members in positions that may operate Company vehicles

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Hourly Pay Range: $27.00 - $31.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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More about this job

Responsibilities

The Technical Supervisor leads the technical team in floor operations, ensuring accurate audiovisual equipment setup, maintenance, and troubleshooting. They are also responsible for staff training, mentoring, and maintaining high levels of customer satisfaction within the hotel or convention center environment.

Requirements

Candidates must have 3-5 years of audio-visual experience and a valid driver's license. A bachelor's degree and 3-5 years of hospitality experience are preferred, along with the ability to achieve Technical 1-Star Certification.

Skills

Audiovisual equipment operation
Technical troubleshooting
Staff leadership
Customer service
Event management
Team training
Equipment maintenance
Workflow management
Problem solving
Hospitality
Inventory management
Communication
Mentoring
Safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Audiovisual
Technical Supervisor
Hospitality
Event Technology
Operations Management
Troubleshooting
Equipment Maintenance
Staff Development
Customer Service
Technical 1-Star Certification
Banquet Event Orders
Inventory Count
Safety Measures
Workflow Direction
Preventative Maintenance
Hotel Operations
Convention Center
Leadership

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