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Added 28 mins ago
S
Site Supervisor S2 Up to 8 FTE, Core Laboratory - Pemberton Health Centre and Whistler Health Centre Laboratories
Sanya’k̓ula
Whistler, BC
- Full-time
Supervise designated staff to ensure appropriate service delivery and to provide general supervision for the site. Evaluates performance levels and participates in performance management of…
Added 28 mins ago
QH
Nurse Practitioner MRP (NP-MRP) Perinatal and Paediatric
Quinte Health
Belleville, ON
- Full-time
Reporting to the Patient Services Manager, the Nurse Practitioner (NP) role will support and enhance an interprofessional team model inclusive of the NP scope of practice within the…
Added 28 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Assist in the delivery of the City Market Strategic Plan and work with the City Market Manager to support the daily operations of the City Market, and Night Market;
Added 29 mins ago
KM
Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions Canada
Dartmouth, NS
- Full-time
As a Branch Service Manager, you will play a key role in:
Added 29 mins ago
J
Senior Manager, Forecast Delivery, Personal and Commercial Operations
Jobgether
Canada
- Full-time
…applications and next steps. Our partner is looking for a Senior Manager, Forecast Delivery, Personal and Commercial Operations based in…
Added 29 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 45 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 45 mins ago
CC
Specialist, Procurement
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
…strategic thinking. This position reports directly into the Senior Manager, Manufacturing…
Added 1 hour ago
Administrative Secretary 3
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager, Facility and Support Services or Manager, the incumbent provides administrative support for Managers in the community area(s) including timekeeping and payroll…
Added 1 hour ago
Primary Care Wellness Integrator (Designated Indigenous)
Winnipeg Regional Health Authority
Winnipeg, MB
The Integrated Program Wellness Coordinator reports to the My Health Team Manager. The incumbent will work with My Health Team partner clinics who provide these types of services to align…
Added 1 hour ago
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Senior Income Tax Analyst
Co-operators
Burlington, ON
- Full-time
…Senior Income Tax Analyst, you will be responsible for the delivery of income tax compliance services to various insurance and holding companies within Co-operators. You will complete…
Added 1 hour ago
T
Account Manager / Sales Planner
Taiv
Winnipeg, MB
- Full-time
…Combinator, the world's top tech accelerator, in winter 2020. Program alumni include Airbnb, Instacart, DoorDash, etc.…
Added 1 hour ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 1 hour ago
NY
Admin Assistant, Program Adult Mental Health, FT (J1026-0440)
North York General Hospital
Toronto, ON
- Full-time
…the administrative responsibilities for the Education Fund Program. All roles are essential in providing a safe and healthy environment for patients, staff, physicians, volunteers and…
Added 1 hour ago
TD
Head of Performance Marketing
Tiller Digital
Calgary, AB
- Full-time
Collaborate with Creative and Development leadership to elevate campaign creative, landing pages, technical implementations, and cross-functional delivery.
Added 1 hour ago
UO
Assistant Manager, Animal Care Operations
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Reporting to the Manager, Animal Care Operations, the incumbent allocates and manages the human resource assignments for animal care and use activities at the uOttawa animal facilities.…
Added 1 hour ago
NC
Manager, Talent Acquisition Programs & Insights
NAV CANADA
Ottawa, ON
- Full-time
NAV CANADA is seeking a Manager, Talent Acquisition Programs & Insights to lead a team responsible for the Talent Acquisition programs, partnerships, analytics, and initiatives that help us…
Added 2 hours ago
NP
Sr. Manager of Workforce Development
NExT Philadelphia - Urban League of Philadelphia Young Professionals
NB · Chiasson Office, NB
- Full-time
The Senior Manager of Workforce Development is responsible for the coordination, implementation, and operational oversight of workforce development, training and adult programming. This…
Added 2 hours ago
FR
Accounts Payable Associate
FirstService Residential Canada
Vancouver, BC
- Full-time
Ensure cheques are delivered according to the delivery instructions and coordinate couriers and pick-ups as required
Added 2 hours ago
Open Affiliation
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Integrated Chronic Pain Program, OBIRS, CDSMP, HAVEN/Hemophilia/Hemoglobinopathy, Cardiac and Pulmonary Rehabilitation and Outpatient…
Added 2 hours ago
Administrative Secretary
Health Sciences North
Sudbury, ON
…Laboratory while providing efficient administrative support to the Manager and Simulation team. Coordinate daily operations, scheduling, and event logistics in close collaboration with the…
Added 2 hours ago
Administrative Secretary
Health Sciences North
Sudbury, ON
…Laboratory while providing efficient administrative support to the Manager and Simulation team. Coordinate daily operations, scheduling, and event logistics in close collaboration with the…
Added 2 hours ago
Open Affiliation
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Integrated Chronic Pain Program, OBIRS, CDSMP, HAVEN/Hemophilia/Hemoglobinopathy, Cardiac and Pulmonary Rehabilitation and Outpatient…
Added 2 hours ago
Content Designer
Rogers Communications
Winnipeg, MB · Fredericton, NB · Moncton, NB · Toronto, ON · Brampton, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Edmonton, AB · Calgary, AB
Reporting to the Senior Manager, Digital Content, you will collaborate with marketing, product, UX, and digital analytics teams to produce user-centered content for customer-facing and…
Added 2 hours ago
Clinical Excellence Manager
Bayshore
ON
The Clinical Excellence Manager, Specialty Nursing Services (SNS), reporting directly to the National Director, Quality, Risk, Patient Safety & Experience and working closely with the…

Encore

Client Manager

Toronto, ON, Canada

Compensation: $87,000-$92,000/year

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Job details

Pay: Compensation: $87,000-$92,000/year
Posting language: English
Posted: Oct 21, 2026

Original job description

The Opportunity: CLIENT MANAGER

What Encore's All About:
At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few...being nimble and responsive for us is more than a turn of phrase, it is a way of life...and it comes down to the following Vision and Mission that compel us to outperform every day. Our Vision: The first choice for tier one organizations seeking to optimize their field sales investment. Our Mission: Provide uncompromising quality of service and unparalleled calibre of thinking...developing strategies and delivering solutions that enable our clients to win.

Position Summary:

The Client Manager is the strategic day-to-day partner for an assigned portfolio of clients with Encore. This individual contributor builds trusted relationships, understands each client's business deeply, and converts business priorities and field results into recommendations that improve performance and create value. The role owns the client promise – the what, why, and intended business outcome – and works with core operations and internal partners to ensure priorities are clearly defined, measurable, commercially sound, and ready for field execution. The Client Manager does not directly manage field employees or field leaders. The Client Manager reports directly to the Director of Client Services and works on a collaborative team.

What Success Looks Like:

Clients view the Client Manager as a trusted advisor who understands their business and brings forward ideas proactively.
Reporting is translated into clear insights, implications, and recommended actions rather than presented as data alone.
Client priorities are well scoped, measurable, commercially sound, and communicated clearly to core operations.
Account risks are identified early and resolved through strong judgment, collaboration, and timely communication.
Organic growth opportunities are identified and advanced based on genuine client needs and Encore capabilities.
Client satisfaction, retention, KPI performance, budget accuracy, and delivery quality remain strong.

What You'll Do:

Client Engagement & Strategy

Serve as the primary day-to-day contact, build relationships across functions and levels, and develop a deep understanding of each client's strategy, brands, customers, priorities, and challenges.
Lead client meetings, business reviews, and planning sessions; anticipate needs, challenge assumptions constructively, and bring a clear point of view supported by evidence and business judgment.

Insights, Reporting & Recommendations

Own the accuracy, relevance, and client-ready narrative of reporting; interpret dashboards, field activity, sales information, execution results, and financial data to identify drivers, risks, and opportunities.
Present concise executive-ready stories that explain what happened, why it matters, what Encore recommends, and what decision or action is required.

Program Planning & Governance

Translate client objectives into clear priorities, briefs, success measures, timelines, and reporting requirements for launches, seasonal initiatives, and special projects.
Maintain client calendars, action logs, decisions, budgets, and commitments; monitor performance and escalate material risks with practical options and recommendations.

Cross-Functional Leadership

Partner with other core operations to validate feasibility, capacity, sequencing, and execution approach before making client commitments; provide client and product context while Operations owns field deployment and people leadership.
Bring together Information Services, Finance, Operations, and other specialists to solve client challenges, improve reporting and processes, and deliver a consistent client experience.

Organic Growth & Commercial Stewardship

Identify unmet needs and maintain a qualified pipeline of opportunities to expand, improve, or add services within existing client relationships.
Understand scope, pricing, budgets, forecasts, and service commitments; support business cases, proposals, change requests, renewals, and annual planning.

The RIGHT Candidate:

At Encore, we feel that no matter your background, what's most important to your success and ours is the way you interact with others. Don't get us wrong, if you have the right experience and skills, that's great. So, if you're thinking about working with Encore, it's important that you know what we'll expect from you:

You believe in winning
You bring passion and innovative thinking that will deliver results
You believe that the words 'work' and 'fun' belong in the same sentence

You can be described as:

Authentic
Solutions-oriented
Accountable
Intellectually curious
Self-motivated
Receptive
Assertive
Driven
Continuously challenging yourself
Having business maturity, professional

Capabilities & Working Style:

Client curiosity and relationship depth
Critical thinking and sound business judgment
Analytical thinking and insight-led storytelling
Commercial acumen and an organic growth mindset
Executive presence and confident communication
Influence, collaboration, and cross-functional leadership
Ownership, organization, adaptability, and consistent follow-through

Your Experience:

Seven or more years of progressive client service, account management, sales strategy, or related CPG and retail experience.
Demonstrated success managing complex client relationships and influencing senior stakeholders without direct authority.
Strong knowledge of Canadian retail, consumer packaged goods, field sales, merchandising, or outsourced sales services.
Proven ability to analyze performance data and turn it into insights, recommendations, and compelling presentations.
Commercial experience with budgets, forecasts, scope, proposals, and organic account growth.
Advanced written, verbal, facilitation, and executive presentation skills.
Strong proficiency with Excel and PowerPoint; experience with Power BI, CRM platforms, or field reporting systems is an asset.
Post-secondary education in business, marketing, analytics, or a related discipline, or equivalent practical experience.

Working Conditions:

Hybrid role with regular presence at Encore's Head Office and client offices as business needs require.
Travel within Canada may be required for client meetings, market visits, and business reviews.
Flexibility outside standard business hours may occasionally be required for urgent client matters or time-sensitive initiatives.
Compensation: $87,000-$92,000/year

ial selling, customer relationships, trade management and disciplined execution, we would like to hear from you.

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More about this job

Responsibilities

The Client Manager acts as a strategic partner for an assigned portfolio, building trusted relationships and converting business priorities into actionable recommendations. They are responsible for owning the client promise, managing program planning, and leading cross-functional teams to ensure successful field execution.

Requirements

Candidates must have seven or more years of progressive experience in client service, account management, or sales strategy within the CPG and retail sectors. Strong analytical skills, proficiency in Excel and PowerPoint, and the ability to influence senior stakeholders without direct authority are required.

Skills

Sales strategy
Account management
Data analysis
Strategic planning
Business development
Retail industry knowledge
Consumer packaged goods
Project management
Executive presentation
Financial acumen
Cross-functional leadership
Reporting and insights
Budget management
Communication
Critical thinking

Visa sponsorship

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Keywords

Client Manager
Field Sales
CPG
Retail
Account Management
Sales Strategy
Merchandising
Outsourced Sales
Data Analysis
Power BI
CRM
Budgeting
Forecasting
Business Reviews
Strategic Planning
Executive Presence
Performance Metrics
KPI
Market Channels
Client Engagement

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