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Endress+Hauser Group

Field Service Technician

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Experience: Minimum 3-5 years of Industry related Instrumentation or Field experience
Posting language: English
Posted: Sep 30, 2026

Original job description

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.   

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.

We are looking for a Field Service Technician to join our group to provide high level technical support to both internal and external customers. Working under minimal supervision, trouble shoot and repair instruments both on site and in the office. Provide start up/commissioning on site, field validation and calibration of instruments as part of maintenance contracts, provide training on site or in the office for both internal and external customers, participation in the 24/7 help desk on call rotation. Working closely with the customer and office, it is your responsibility to keep all parties informed about the status of the day to day field service activities, open issues and corrective actions. 

What is the role about?

Are you able to provide high-level technical support? Here at Endress+Hauser you will be responsible for providing all types of technical support, field validation and calibration and training to both internal and external customers.

Are you able to ensure that our customers are always informed and satisfied with our field service activities? You will provide continuous communication with customers and keep all parties informed about the status of your activities and corrective actions.

As a Field Service Technician, you'll be a key player, responsible for ensuring the best service and delivery for our customers.

Which tasks will you perform? 

Able to work alone or as part of a field service team, E+H project team or contractors. 
Comply with the Occupational Health & Safety Act (OH&S) 
Provide high level technical support to external customers at their location 
Able to support all Endress+Hauser and third party products 
Generation of sales opportunities 
Interface with cross functional work teams such as sales, services, product management 
Timely and professional handling of Field service calls and issues arising from the field service visit 
Timely completion and submittal of all paperwork per Company guidelines 
Continuous communication with the customer to ensure satisfaction and implement any necessary corrective actions 
Any other duties as assigned

What do we expect from you? 

Post-secondary education in Instrumentation or Journeyman Instrument Mechanic  
Minimum 3-5  years of Industry related Instrumentation or Field experience 
Working knowledge of SAP, MS Office, Access & other project tools an asset 
Willing to travel upwards of 50% - 75%  
Previous experience with analyzers and gas measurement systems is an asset.

What can you expect from us?

We are a family-owned, highly committed company with a sustainable vision.
We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.
We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.
We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.
We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.

How do you apply?

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail can unfortunately not be considered due to Data Privacy Considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.

Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodation during the interview process, please let us know.

Endress+Hauser Canada does not use AI to screen, assess or select candidates however please note that our recruitment partner Hays Canada may use AI to screen, assess or select candidates for the position.

This posting is for an existing vacancy.

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More about this job

Responsibilities

Provide technical support, troubleshooting, repair, commissioning, validation, and calibration for Endress+Hauser and third-party instruments at customer sites and in the office. Communicate service status and corrective actions to customers, complete service documentation, deliver training, and participate in the 24/7 help desk on-call rotation.

Requirements

Requires post-secondary education in instrumentation or qualification as a Journeyman Instrument Mechanic, plus 3–5 years of related instrumentation or field experience. Candidates should be willing to travel 50%–75%; experience with analyzers and gas measurement systems is an asset, as is familiarity with SAP, Microsoft Office, Access, and project tools.

Skills

Instrumentation Troubleshooting
Instrument Repair
Technical Support
Commissioning
Field Validation
Instrument Calibration
Customer Training
Customer Communication
Customer Service
Occupational Health And Safety Compliance
Field Service
Sales Opportunity Generation
Cross-Functional Collaboration
SAP
Microsoft Office
Analyzer And Gas Measurement Systems

Benefits

Flexible Working Hours
Hybrid Remote Work Opportunities
Training And Further Education
On-Site Fitness Centre
Multi-Faith Room
Wellness Room
Company Pension Scheme
Health And Wellness Offers
Language Courses

Visa sponsorship

Not detected in the job text

Keywords

Process Automation
Measurement Instrumentation
Instrumentation
Journeyman Instrument Mechanic
Field Service
Technical Support
Troubleshooting
Instrument Repair
Commissioning
Field Validation
Calibration
Maintenance Contracts
Customer Training
Occupational Health And Safety Act
Third-Party Products
Sales Opportunities
Cross-Functional Teams
Service Documentation
Corrective Actions
SAP
Microsoft Office
Microsoft Access
Project Tools
Analyzers
Gas Measurement Systems
On-Call Support

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